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“Room in urgent need of renovation”

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Hallmark Hotel The Queen, Chester
Ranked #14 of 44 Hotels in Chester
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room in urgent need of renovation”
Reviewed 9 November 2013 via mobile

Old-fashioned room with creaky floor, even in tiled bathroom. bed long past sell-by date: Every spring in mattress worn out and very uncomfortable. Went elsewhere for dinner & breakfast. Lots of noise from wedding party. Reception staff preoccupied with issuing codes to exit the car park to others during check in and check out.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Felicity222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (771)
Date | Rating
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English first
Birmingham, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2013

My husband and i stayed for 1 night on 2nd November 2013 we could not fault anything,it is right opposite the train station which was very handy as we had travelled from Wolverhampton by train.The staff on reception were very welcoming,the room was very very nice with all of the facilites we needed,we ate our evening meal in the superb restaurant which was very enjoyable and we ate breakfast also,and again no complaints, everything was top class.We love the place and will definetley be going back again soon.

Room Tip: we had room 328 and you face the back of the hotel but it is very quiet and you get a nice view!
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank suziwong804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey UK
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 November 2013

Stayed at this hotel in Kings Suites last week on business and was really impressed. Room was spacious, well appointed and best bathroom I have come across in regional UK hotel - think Four Seasons with huge tub and separate shower

Staff friendly, efficient and really seem to care about what they do. Restaurant great also - reviewed separately.

Parking free outside if you arrive after 6pm and are gone by 8.30am or you can use their car park for a charge

Would stay again happily

Room Tip: Rooms in Kings are great
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  • Stayed October 2013, travelled on business
    • Value
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Helpful?
1 Thank decourcy200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penrith, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

This is the third time I have stayed at the Queens hotel. It is so nice to enter the hotel and see familiar / friendly staff.
I love the atmosphere, decor and fab choice of breakfast, along with the superb location to the city centre where my old school pal and I do out Xmas shopping each year.
I will look forward to next year's visit!!

Room Tip: We love the Kings Quarters, it's so luxurious.
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  • Stayed November 2013, travelled with friends
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    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire, United Kingdom
1 review
Reviewed 4 November 2013

Nice clean accommodation, especially the bathroom. Really enjoyed reading about the historical signficance of the hotel especially as it was frequented by the likes of Charles Dickens, Lily Langtry and Royalty. The bucks fizz breakfast was a real treat. We will definitely stay again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Colleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013 via mobile

Great location, only 10min walk to the centre. Next to the train station but no noise at all. Parking at the hotel is £15 but the station car park is only £5.80 for overnight and is right next to it anyway!
Stayed in a standard room, good size, clean and very comfy.
Drinks in the hotel bar were reasonable.
Staff very friendly.
Breakfast was excellent, loads of choice and very tasty!
Overall would recommend and would definitely stay again!

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel The Queen, Chester

Property: Hallmark Hotel The Queen, Chester
Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Chester
#9 Luxury Hotel in Chester
#9 Business Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Official Description (provided by the hotel):
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire

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