This is an old, established and well run hotel with good facilities and an impressive entrance (nice sweetie jars on reception). Near the station but not affected by train noise and within reasonable walking distance of the town centre - the route along the canal makes a pleasant walk. No shops within easy reach of the hotel except at the station.
We stayed two nights over Easter, booking a double with bed for a child. We were pleased to find ourselves in a triple (double plus single) as our 12 year old is getting fed up with sleeping on coverted sofas or put-you-up beds, and the charge for her was still only an extra £10 per night. The room was in what I suspect is a newer section down a corridor off the main staircase area where the suites are found and was fine and spacious without being impressive but the bathroom let it down. After a long day's walking we were looking forward to a good soak. First there was no bath plug and it took rather too long for someone to deal with this, although when the porter finally came he sorted it quickly, but the bath itself, although the usual height off the ground, is so shallow that I couldn't even get the water to cover me (I'm not large!). I don't know whether its some kind of eco-friendly idea, but frankly its stupid and spoilt what was otherwise an excellent impression. My husband said the overbath shower worked well and it does have separate controls. The toilet is old-fashioned style and ours was a little reluctant to flush first time. The lack of isolator for the extractor fan is annoying when using the loo in the middle of the night, and the need to turn on a main switch by the door for the room's other lights is not obvious.
Free wi-fi is good. Not impressed with the £15 basic fee pp for breakfast, although reduced to £10 if booked upon arrival. However the hotel made a special effort for Easter breakfast - Bucks Fizz and live music which was good,together with a special biscuit/sweet display in reception.
The car park at £15 per day is very pricy (but not enforced down to the exact hour), but if you can find the cash each day, use the car park for the Town Crier pub opposite (£5 per day - 8-6pm, but you can pay after 6pm for the next day). On street parking is free for one hour whilst you check-in, and after 6pm or on Sundays.
A good base for exploring Chester if you want a little luxury and service. Some nice restaurants up the road so no need to return to the city centre if you don't want to.
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western
- Hallmark Hotel The Queen, Chester Cheshire