Mixed feelings about our stay. Myself, my partner and our 3 year old son were firstly put in a large family room, however it was extremely hot in the room with no airconditioning. In addition the window was broken and had no prop so couldnt stay open wide without me propping it with a coat hanger. When I rang down to reception they brought up a (very old) fan which just seemed to swirl the warm air around the room. Whe I asked if there were any family rooms with air conditioning the reply was no. After an awfully hot and restless nights sleep I complained and was eventually (after my refusal to pay for an upgrade) given a free upgrade to a honeymoon suite. This was absoloutally gorgeous with a huge corner bath and lovely features in the room.
Finally we thought we would get a good nights sleep, however there was a wedding party in the function room below us and at 10pm the music was cranked up some what and the bass of the music was vibrating our room. I rang down the reception, they said they would ask him to turn down the bass, he did slightly but it did not make much difference. Eventually at midnight we got to sleep. The next day we gave up trying to speak to the manager who seemed very busy and have now put our complaint in writing.
I just feel that they knew we had a young son and relocate us to a room directly above the function room was somewhat thoughtless. Also to let the DJ play the music so loud in a hotel with other guests was also thoughtless.
Such a shame as the hotel is lovely and right opposite the train station, just think we had a bad experience and hope other people who stay there do not have the same experience as us. Dont stay on the first floor at alll!!
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western
- Hallmark Hotel The Queen, Chester Cheshire