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“Theatrical flamboyance and great location” 4 of 5 bubbles
Review of Hallmark Hotel The Queen, Chester

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Hallmark Hotel The Queen, Chester
Ranked #13 of 45 Hotels in Chester
Certificate of Excellence
Abergele, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Theatrical flamboyance and great location”
4 of 5 bubbles Reviewed 16 February 2011

This Hotel is in a superb location within Chester, just opposite the train station. There is a car park which is secure but not big enough for the hotel when busy, the cost is £10 for 24hrs, the alternative being the train parking which although is secure is further away and over double the price.

The hotel itself comprises the older front with the recently developed Kings suites at the rear which used to be a bank office block. The whole hotel has had a flamboyant makeover which mixes Greek, roman and Egyptian themes with old Victorian comfort, the whole thing falls on the good side of kitsch - just!

The older part of the hotel comprises the reception area with sweeping staircase, lounges with open fires and leather seating and the bars, interconnecting the old and new is the restaurant and function suites, the new part of the hotel comprises a grill restaurant and a cocktail bar and is again very plushly decorated. The open areas form a courtyard with large fountains, mythical beasts and faux roman and Greek follies.

The rooms in the Kings area follow themes of ancient emperors, and kings from all over on each floor.

I have stayed in standard and suite accommodation and the quality and finishes in either room is excellent.

On this occasion we stayed in the Claudius Suite which as you would expect follows the Roman theme and styling queues although the mod cons of 3 plamsma TV's (one in the bathroom) and an iPod dock are very much 21st century. The decor is opulent golds and heavy fabrics with theatrical dining table and chairs, four poster bed with mazes of bolster pillows, scatter cushions and of course the ever present Feathers Bear (although Best Western the Hotel is owned by the Feathers Group and they have their own bear!).

On the down side when getting into the room the bath had not been cleaned and there was a full bin in there also, a quick word to housekeeping and the issue was resolved. When starting I have heard a few complaints regarding the overall cleanliness of the rooms in the older part but this is anedotal.

The room door arm was broken and sometimes did not allow the door to be opened - this was reported but in a weekend stay I did not expect this to be resolved.

The food quality is very much above the level for this kind of hotel, breakfast is Buffett style but good quality.

Room service menu is quite small but again food quality is good, arrived within 20 mins and was hot.

There is an excessive tray charge of £5 per tray which is above the norm in my opinion and added to the expected high cost of room service dining.

Staff very pleasant and attentive.

On the whole it is well worth a visit - ask for Kings Rooms when booking and you will not be disappointed.

  • Stayed February 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MandS_Abergele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,148 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Desborough, United Kingdom
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 14 February 2011

Hotel in good location near the train station & bus from train station into centre if not able to walk. When checking in asked to book eve meal for that night and was told we should have done it when we made booking. Only a B & B rate available???? Therefore never ate an evening meal once in the hotel! Food sounded nice but very pricy.
Not very impressed that we had to pay £10 a day to park in hotel when we were residents. Never been to a hotel where we've had to do that before and we've travelled all over the world.
Our room was in the old part of the hotel and was a bit shabby with paint peeling off the walls. The heater in the bathroom didn't work and it was very cold. Had to ask twice for someone to look at it and no-one ever did. My husband feels the cold so it wasn't very nice for him.
Breakfast was a help yourself, even the cooked breakfast, which I thought at a 4 star hotel should have been served to you and not left out for you to dish up yourself on a cold plate so it went cold very quickly. The service was poor and no-one ever came and asked if you wanted another hot drink and you could never catch anyone to ask them. It also took a while for table to be cleared.
I have never left a bad review for a hotel before and disappointed that I'm having to do so for this 4 star hotel, which if they tidied the rooms a bit, and gave a better breakfast service, and the reception staff was a bit friendlier then this would have been a better stay. Not what I expect of a 4 star hotel and I would not stay here again! All show.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank lovetochill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgnorth, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 February 2011

Stayed at this hotel to celebrate my 50th birthday.My husband booked on the hotels own website and asked for a suite in the queens part of the hotel.(the Kings suites look fabulous and modern but we prefer the old fashioned atmosphere of the queens).We had stayed many years ago in a double room which although fairly small was perfectly adequate but as a special treat he upgraded to a queen suite. Upon arrival a lovely young lady on reception advised we had been upgraded to the lily langtry suite. They did not know it was a special birthday so a lovely suprise.Wow what a wonderful room or should i say rooms.Beautiful clean room with extra large bed supporting a lovely teddy bear which can be bought from reception.White and black bathroom with corner bath and separate shower. Double sink and lots of space for toiletries.Then came the suprise.What we thought was a connecting door to the next room turned out to be the door through to our lounge.Fabulous large room decorated with antique furniture and paintings. Large sofa and chairs.Beautiful mirrors and a lovely fireplace.Both rooms have large windows onto the balcony overlooking the courtyard.After unpacking(loads of drawer and wardrobe space) we went for a drink in the waiting room bar.Every member of staff we met from then on could not have been more friendly or helpful.The barman advised us that it was busy due to an offer on which meant bed and breakfast guests got free drinks. Loved the atmosphere. We did not bother to upgrade to breakfast as we rarely eat breakfast but would be good value for those that do.
Although we love eating out and had researched lots of super restuarants in Chester it was a very rainy windy night so we ate that night in the hotels grill restaurant. They have a lovely cocktail bar next to the restaurant so we looked at the menu with some g &t's close to hand.Fabulous menu so very hard to choose. I opted for the salmon in the end and my husband had fillet steak (one of the best he had tasted).Although not a cheap meal it was so good we decided to book for the next night too and the meal was equally good followed by one too many cocktails (so many to choose from) Again the waiting and bar staff were the friendliest we had come accross and we stay at hotels on a regular basis.
Overall it was one the best weekends away we have had in a long time. We know how lucky we were to be upgraded but can honestly say because of the staff at this hotel we would have loved the stay no matter what room we had. Have stayed at many 5 star hotels and had the stay ruined by rude surly unfriendly staff. This was fabulous and anybody thinking of booking do so now.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kaz016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
united kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 February 2011

we stayed here on the fifty friday offer and prior to going i rang the hotel to check we were eligible to the free bar 5-7pm and i was told if we were BandB then yes so i planned our evening around that . On arrival at the bar we were told we were not entitled to it and had to pay £20 to upgrade (very disapointed).Our room was average/basic and desperately needed fresh decor and had i paid more than £50 i would have been very disapointed. Come on Best Western people enjoy promotions but dont like being let down on arrival,give them nice rooms and free bars theyll come back then! and tell friends !!!

  • Stayed February 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oliver59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 12 February 2011

After a poor visit in october we returned and could not fault anything - everything was superb. Thank you to the manager Simon Williams who ensured all went well on this visit.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Guinness4health
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 February 2011

Absolutely loved our stay at The Kings at The Queen! Right opposite the station and a short walk into the city centre- it’s the perfect hotel for a weekend break in beautiful Chester.

The staff are always on hand to offer advice and assistance and make you feel very welcome. Ewan has established himself as somewhat of a celeb with his encyclopaedic knowledge of the area and warm welcome, but everyone contributed to us having a great stay!

Our room in the Kings was immaculate and the bed was enormous and really comfortable!

The free bar was a brilliant bonus and the chilled wine glasses literally made my weekend as I usually embarrass my boyfriend always asking for ice with my wine!

We ate in the Kings restaurant on the second night and can honestly say it was the best steak I’ve ever had- so make sure you try the fillet steak!

Breakfast was really good and plenty to choose from- bucks fizz at breakfast was an added bonus!

There is lots to do in the city. Would recommend the zoo, walking the city walls, the outlet shopping centre on the outskirts for a good bargain, the Grosvenor Museum, the cathedral and of course shopping on the beautiful streets of Chester.

All in all, I would thoroughly recommend this hotel!

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rubysoho84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worcestershire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 February 2011

I arranged a weekend away to Chester for my daughters 18th. Just girls! We stopped at the Queens in three King rooms. The staff on reception to book in were professional and very welcoming. On arrival at our rooms we found that the rooms were all next to each other (a bonus when your going away as a group). The rooms were really lovely and they had left a card and cake for my daughter (nice touch).. Staff so helpful and friendly. Lovely breakfast with a bucksfizz included!! Great weekend all round. Thankyou

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 32FordRoadster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel The Queen, Chester

Property: Hallmark Hotel The Queen, Chester
Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Official Description (provided by the hotel):
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire

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