This Hotel is in a superb location within Chester, just opposite the train station. There is a car park which is secure but not big enough for the hotel when busy, the cost is £10 for 24hrs, the alternative being the train parking which although is secure is further away and over double the price.
The hotel itself comprises the older front with the recently developed Kings suites at the rear which used to be a bank office block. The whole hotel has had a flamboyant makeover which mixes Greek, roman and Egyptian themes with old Victorian comfort, the whole thing falls on the good side of kitsch - just!
The older part of the hotel comprises the reception area with sweeping staircase, lounges with open fires and leather seating and the bars, interconnecting the old and new is the restaurant and function suites, the new part of the hotel comprises a grill restaurant and a cocktail bar and is again very plushly decorated. The open areas form a courtyard with large fountains, mythical beasts and faux roman and Greek follies.
The rooms in the Kings area follow themes of ancient emperors, and kings from all over on each floor.
I have stayed in standard and suite accommodation and the quality and finishes in either room is excellent.
On this occasion we stayed in the Claudius Suite which as you would expect follows the Roman theme and styling queues although the mod cons of 3 plamsma TV's (one in the bathroom) and an iPod dock are very much 21st century. The decor is opulent golds and heavy fabrics with theatrical dining table and chairs, four poster bed with mazes of bolster pillows, scatter cushions and of course the ever present Feathers Bear (although Best Western the Hotel is owned by the Feathers Group and they have their own bear!).
On the down side when getting into the room the bath had not been cleaned and there was a full bin in there also, a quick word to housekeeping and the issue was resolved. When starting I have heard a few complaints regarding the overall cleanliness of the rooms in the older part but this is anedotal.
The room door arm was broken and sometimes did not allow the door to be opened - this was reported but in a weekend stay I did not expect this to be resolved.
The food quality is very much above the level for this kind of hotel, breakfast is Buffett style but good quality.
Room service menu is quite small but again food quality is good, arrived within 20 mins and was hot.
There is an excessive tray charge of £5 per tray which is above the norm in my opinion and added to the expected high cost of room service dining.
Staff very pleasant and attentive.
On the whole it is well worth a visit - ask for Kings Rooms when booking and you will not be disappointed.
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western
- Hallmark Hotel The Queen, Chester Cheshire