The staff were so friendly and anxious to help, and we were on a discounted Best Western package that worked out at a little over £40 each per night for dinner, bed and breakfast, so that I feel churlish this hotel. However I must report that we stayed in November in cold weather and the radiator in our room did not get sufficiently hot to enable one to relax and read other than in bed. We allegedly had an upgrade, as holders of a BW card, but while there were two armchairs chairs (in many hotels we find only one chair for two people) using one blocked entry to the bathroom door and against the other at the desk prevented access round the end of the bed – there was no room to put them anywhere else. We wondered what the other rooms were like. The beds were very comfortable, the bathroom spacious and the water very hot.
The restaurant used for dinner appeared not to be heated and was extremely cold – I suffer from Reynaud’s (my fingers go numb at low temperatures) and found the experience most unpleasant, and on one night I was so cold that my fingers shrank so much that my wedding ring, with which I usually have no problem, fell off and was nearly lost (the staff were most concerned and tried to help me find it in places I might have been after dinner). On the first night just as dinner started the only heater was removed to be lent to a guest who had complained of a cold bedroom. It did not reappear the two following nights. The menu was basically the same each night with no specials. It read as though the food had been bought in from a pub supply wholesaler and heated up, but it was alleged on the menu that it was cooked from scratch. It was very difficult to get a low fat meal from the main and dessert course. The pie which was supposed to vary was chicken the first two nights, the pastry was hard and impossible to cut with a knife and the filling was bland and tasteless gloop. The soup was the same two nights running. My husband asked for a medium steak which was served overcooked and too hard to enjoy.To be fair, on my last night in desperation I asked if the cod, which on the menu was fried in beer batter and served with chips and mushy peas, could be poached or steamed , and the chef kindly provided me with a steamed fillet of cod, new potatoes and salad – so perhaps one should ask. The sticky toffee pudding I chose in desperation one evening was very good and did seem home made. Breakfast is taken in a different room where it was warmer. The buffet supplies like sunflower marg. and juice and marmalade sachets were not regularly topped up and the fried eggs were all hard centred on all three mornings. The big bowl of scrambled egg looked so unlike what it was supposed to be that it seemed to remain untouched by guests. Bar prices were high so we patronised a nearby much cheaper place for pre-dinner drink and just had tap water at the meal.
The hotel is an excellent position near the station and the shuttle bus to the centre (which is only 10 mins. walk anyway) starts nearby. Chester was new to us and is a splendid cathedral city with lots to see (and shopping for those who want it).
- Official Description (provided by the hotel):
- Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more less
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- Also Known As:
- Best Western Chester
- Chester Best Western
- Hallmark Inn Chester Cheshire