Where to start? Well, first impressions of the exterior of the hotel were good - nice mock tudor effect frontage, some lovely old nick-nacks in the reception area. The rest of the hotel experience doesn’t live up to the outer appearance. As we checked in, we were informed that the debit/credit card machine wasn't working. This was a sign of more shortcomings ahead. The advertisement for the hotel listed £10 per day car parking - this isn't true. You can pay and display in the car parks nearby for a few hours or for the evening but you then have to go back to your car to renew your ticket in the morning. There were no menus for the advertised 3 course dinner to peruse as we checked in at around lunch time as the chef hadn’t decided on what the choices would be yet!?! As we opened the door to our ‘standard double’ room we were surprised – and not in a good way – at its size, or should I say lack of it. Scarcely enough room for a small chair either side of the bed and a small space the width of a not very large adult in front of the bed. The view from the window was a brick wall and the wood around the window was rotten, as it was in the bathroom. This contained grotty, old sealant work around the cheap, small bathroom suite and there was mould on the window panes. When we first turned on the tap it shuddered so loudly it was if the whole hotel was about to come down. There was a diminutive old kettle and some tea and coffee in the room but no bottles of drinking water. It’s a good job we didn’t want to lie in the next morning as the cleaner was outside of our room with a very noisy hoover first thing. She had left numerous fresh towels up and down the corridor on a grey carpet that looked like it was in need of a good clean. Breakfast was fine although we did have to ask 3 times before we got any toast and tea. Upon checking out, no-one asked if we had enjoyed our stay – I think they knew. You don’t expect perfection in a 3 star hotel but we had booked a one night b&b £110 deal and expected much better.
- Official Description (provided by the hotel):
- Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more less
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- Also Known As:
- Best Western Chester
- Chester Best Western
- Hallmark Inn Chester Cheshire