Having booked in advance to stop here for my first visit to Chester with partner, I was looking forward to our stay. What a disappointment it was. We were given room 211 which was on the second floor and then up a direct v steep set of stairs to what I can only describe as a loft! Also Trying to manage a suitcase up the stairs was a nightmare.
The room it's self is the size of a dog kennel, small and smelly. The decor was dated, the tv had 4 channels, the bed was lumpy and hard and the bathroom was tiny, the shower was cold and dripped more than ran. There was only a ceiling window which took a great struggle to open ,so got hardly any light and when It started to rain we had to close it as rain poured in . I did complain at reception who did say she would upgrade our room, I was shown in the room only to discover it was vacant! How professional! After another complaint we were then given a room at the sister hotel opposite, this was a better standard but got no sleep as our room was next to a corridor door which slammed all night! Overall not impressed with best western, and they will be informed.
- Official Description (provided by the hotel):
- Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more less
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- Also Known As:
- Best Western Chester
- Chester Best Western
- Hallmark Inn Chester Cheshire