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“very budget hotel”

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Hallmark Inn Chester
Ranked #39 of 44 Hotels in Chester
chester, United Kingdom
1 review
“very budget hotel”
3 of 5 bubbles Reviewed 6 April 2014

We found the room to be lacking in cleanliness, dust and stains evident. staff helpful. breakfast not great!! Would not recommend to a friend or return to hotel. thankfully it was cheap, and thats its saving grace

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Ceri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hallmark Inn Chester, responded to this review, 3 July 2014
Dear CeriH

On behalf of my entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your feedback will be shared and discussed with the management teams to ensure we address your areas of concern and that all training will be revisited.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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916 reviews from our community

Traveller rating
    128
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    239
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    129
See reviews for
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125
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

I with friends from a social club Kaleidoscope stayed at the Westminster over Christmas 2013 The break was a great success the staff, from front of house and throughout the hotel were extremely helpful. The food was to the highest culinary standard at all times .I would certainly recommend the hotel to friends and look to forward repeating the visit in the near future

Room Tip: I had a room on the first floor which was spacious and with all of the amenities, there were several...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hallmark Inn Chester, responded to this review, 3 July 2014
Dear Roy S

Thank you for your great review and hopefully your group will choose us again for their festive celebrations. We look forward to seeing you soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 April 2014

The staff alone should get a 5/5 rating. Seldom have I experienced the service of such pleasant, helpful and professional people. We were a party of 2 x 2 'seniors' in rooms 110 and 112; - cases were carried for us on day one and similar kindness showed to us throughout our stay in every area.
HOWEVER - The hotel is dark and a little 'tired' Each of our rooms were classed as 'Executive Rooms and, given the choice we asked for rooms of that standard. The price we paid was £130 per room per night. My wife and I had room 112 which was 'ok' but no better than ok. Nice big bathroom and bed but we could not think of anything that gave it an executive tag. No fridge, the room was dark, hot and wallpaper peeling.

Then we went to our friends at 510 - honestly it was half the size of hours, if not less. Tiny, hot cramped bedroom you really could not swing a cat - to call it executive class and to pay £260 for a two night stay there is disgraceful.

For years we have stayed at Best Western Hotels - now time to look at another chain

David

Room Tip: avoid room 110 like the plague - and - there may be others.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 March 2014

although living in chester i had friends visit from australia and as i did not have the room to accomodate them i decided that on one nights i would join them in the westminster hotel, the food was tasty and the service excelent. As a single room it was a tad on the small side however how much time do u want to spend in a room whilst on holiday, it was well decorated and very clean so could not have asked for more. certainly a place that i would reccomend to others.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank danielle k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

Shame they charge for parking but if you park after 6pm and are gone by 8:30am then just park on the street. The bar is well stocked and the rooms a decent size. Free Internet is great to have and it is simple to access. Mind you, watch out you do not walk into the other Best Western across the road... That one is a little more upmarket. You will be fine in this one!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Inn Chester

Property: Hallmark Inn Chester
Address: 63 City Road, Chester CH1 3AF, England (Formerly Best Western Hallmark Hotel Chester Westminster)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #39 of 44 Hotels in Chester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hallmark Inn Chester 3*
Number of rooms: 75
Official Description (provided by the hotel):
Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more   less 
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Also Known As:
Best Western Chester
Chester Best Western
Hallmark Inn Chester Cheshire

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