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“Double Tree - Your AMAZING! Thank you”

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Doubletree by Hilton Chester
Ranked #15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 April 2012

We stayed at the Double Tree Chester March 31st 2012 to celebrate our wedding anniversary. From the moment you step through the doors you are treated as a VIP. On Check in we were swiftly serviced and provided with a delicious warm chocolate cookie. We had a leisurely lunch in the restaurant where again, the service was impeccable and the meal was delicious. Staff were attentive but not intrusive checking everything was OK. We were given our room, room 23 and we were astonished to find we had been upgraded to a suite! We were provided with the most amazing room with huge TV, bathrobes, slippers, two bathrooms and a HUGE bed! The decor was lovely with all the mod cons you require. iron and ironing table, the top quality bathroom products and wonderfully comfy bed. We especially liked the We were late surprised with a beautiful hand made cake saying "happy anniversary!" I used the spa and had the best facial I have ever had and a wonderful exfoliation massage followed by a complimentary sorbet (a really nice touch!). The spa facilities are fantastic with numerous therapy rooms and sauna and steam rooms. Breakfast was wonderful again, staff very kind and attentive, and the food was lovely, plenty of choise and the takeaway coffee was a nice surprise. The reception staff are really helpful and really go the extra mile. There was a small miscalculation with my bill which was rectified immediately and the staff members dealt with the situation with real professionalism. Hilton really pulled our all the stops for us to make our stay that extra bit special... We are so pleased we hope to return very soon and would recommend to everyone. We have stayed in many 5 star hotels in the uk and abroad and the service, facilities and quality at double tree chester is amongst the best. I Thank you all at Doubletree!

  • Stayed: March 2012, travelled as a couple
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1  Thank SusuR999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

What an outstanding review, we welcome the positive comments you have given us.
Fantastic that the services, facilities and staff throughout the Hotel contributed to your enjoyable stay.
We are delighted to see you enjoyed your special weekend with us, and we look forward to welcoming you back soon.
Kind regards,
Peter Hendry

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2,627 - 2,633 of 3,081 reviews

Reviewed 2 April 2012

Great hotel Cookies on arrival!!
Lovely room very nice decor,
we went for a spa weekend we opted for the rasul treatment(Its a mud treatment)
Before you have a glass of sparking wine while waiting. Afterwards you can go in to the relaxation room and chill out. The pool is great you can swim outside in the heated pool and enjoy looking up at the sky while in the hot water.
We also had dinner in the Marco Pierre White restaurant which was very nice and was served by a very attentive waiter.

Overall very good and would recommend.

Room Tip: Make full use of spa!!
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  • Stayed: February 2012, travelled as a couple
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Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

Great comments regarding the Club and Spa, I am pleased you enjoyed using the facilities.
The Marco Pierre White team will be pleased to see your comments, we hope you decide to dine with us again.
Kind regards,
Peter Hendry

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Reviewed 2 April 2012

I have been staying in Hilton hotels for two decades now, but it is the first time I have stayed at one of the lesser hotels associated with Hilton.

We wanted to visit Chester and I had Hilton points to use but there as there is no Hilton in Chester, it had to be the Double Tree.

I also don’t stay in hotels of the outskirts of a city as I like to be able to walk out of my hotel and into the thick of it.

However, there is a bus stop right outside the hotel entrance and two buses run in an hour and at the time of writing its only £2 one way, so you don’t have to take the car and you can have a drink.

A taxi was only £7.50 from the centre of Chester as the last bus is 23.05.

The hotel itself is lovely and in a lovely setting, great for weddings.

We didn’t find the bar staff that friendly though in the hotel bar, much nicer in the MPW bar.

Sadly if you want a good night’s sleep take sleeping pills or ear plugs.

As with modern hotels the walls are thin and other guests disturb you in their rooms, I think the people in the room next to us were moving the furniture around.

There was also a fan or something similar in the ceiling in the room which ran all the time, not a problem until you wanted to get to sleep, as once the TV was off the fan was loud and at 1 am, 2 am, 3 am, 4 am etc I was still awake with the fan driving me mad.

So two nights of little sleep, so not a relaxing stay, which was supposed to be the plan.

There are the normal guests you get in hotels who think they are the only ones staying, banging room doors late on a night or early in the morning and the ones that stop and chat in the hallways loudly when you are trying to sleep, go and chat in your rooms.

Would I stay again, sadly no not my cup of tea.

Marco Pierre White restaurant, I have reviewed this under its own listing, but want to make the following comment.

Now I am unsure as to who sets the offers, the hotel or the restaurant.

If you stay in the hotel there are offers for this restaurant, however if you stay Friday, Saturday or Sunday forget it, it seems that you are discriminated against, I understand offers mid week in city centres to get people into restaurants etc.

However if you are staying in the hotel, then why are you not offered the same thing all week which would be nice, it’s as though people that stay on those nights are second class

At the end of the day there are other places to eat and the hotel should encourage you to stay.

Room Tip: Try and find a room without the fan in the ceiling it gets louder at night. Also please respect o...
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  • Stayed: March 2012, travelled as a couple
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1  Thank Mitch2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

Thank you for your feedback. Please accept my apologies for the issues you encountered during your stay.
The comments regarding the level of noise is disappointing as this is something the Hotel monitors well. Had we have been given the opportunity to rectify the noise in your room, we would of happily assisted you.
Naturally, the peak times for dining in our restaurants increase over the weekend, so this may explain why some particular offers are unavailable.
It is also upsetting to see you felt discriminated against, as I can strongly assure you this is not the case.
Should you decide to visit us again in the future, we will do our upmost to ensure you enjoy your stay.
Kind regards,
Peter Hendry

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Reviewed 30 March 2012

I have stayed at this venue several times and have seen it transformed into a top luxury hotel. Whether you need it for conferencing, dining, enjoying the gym or for a really good night's sleep, this place is hard to beat.

  • Stayed: January 2012, travelled on business
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Thank TheSpeaker2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

We could not ask for better feedback, thank you.
We pride ourselves on the services and facilities we offer, so we hope you return and make use of these again.
King regards,
Peter Hendry

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Reviewed 27 March 2012

Booked this as me and a friend were visiting for a spa day. The twin room was very spacious and decor was nice. Very clean. Loved the cookie at check in, nice touch. Grounds of hotel are lovely especially the gardens as the weather was nice enough to enjoy them. The entrance is nice as is the rest of the hotel, located a few miles out of Chester city centre and from the train station. Car park provided on site free of charge.

  • Stayed: March 2012
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Thank stokie_gem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

We are pleased we were able to offer both a relaxing and comfortable environment for you to stay in.
Your comments on the décor and grounds of Hotel are great to see.
Wonderful you enjoyed our signature cookie, please do grab another upon your return.
Peter Hendry

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Reviewed 27 March 2012

Stayed in the doubletree for business and even though the location is slightly out of town, I would recommend over many central hotels. Fantastic spa that you can use free of charge and beautiful grounds and the rooms are very modern and clean.

  • Stayed: March 2012
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Thank HESKETHh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

Great to see a review from a business perspective, thank you.
The Hotel is very popular for meetings and business events, please do visit us again.
Kind regards,
Peter Hendry

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Reviewed 26 March 2012

First rate hotel with modern facilities, great pool with outside section and spa facilities. Staff are very accomodating and unimposing whilst efficient and available. The hotel restaurant serves lovely food and snacks and is laid back and confortable.

The Marco pierre restaurant is lovely with quality cocktails well worth a try.

The pool is in the top 1% that you will ever see at any hotel for relaxation when accompanied by the sauna etc and spa facilities if that floats your boat...

We are a little bias having married at the hotel but every time we go back the quality never wavers...

  • Stayed: March 2012, travelled as a couple
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1  Thank nick3523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 21 April 2012

Fantastic that you returned to us and left our Hotel feeling that you’ve had yet another great experience.
We very much appreciate the feedback you have given us and hope to see you again soon.
Kind regards
Peter Hendry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range: £89 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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