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Doubletree by Hilton Chester
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Reviews (3,316)
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2,825 - 2,830 of 3,316 reviews
Reviewed 21 May 2012

We had a great day at the Spa on Saturday 19 May 2012, though oddly the reason I felt I had to write this review was because of their amazing response to a booking error they had made. We were a party of 5 and they had only booked 4 treatments in. While reception were really not very helpful at all, simply saying "we're fully booked" even when we explained we had travelled from London for the day, one of the management, Becky, went well beyond the call of duty and our expectations to make up for the error. We all had a brilliant day and were very grateful to her for sorting it all out. Mistakes happen everywhere sometimes - what was brilliant about our experience was how much effort she went to to make sure it didn't affect our day. Thanks, Becky! (And the spa as a whole is fantastic, by the way - thoroughly recommend it!)

  • Stayed: May 2012, travelled with friends
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Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 26 May 2012

Thank you for your feedback.
Becky will be delighted to read your comments and hear how pleased you were leaving us after your spa day.
We hope you and your friends come and visit again.
Kind regards,
Peter Hendry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2012

We recently held a conference at this hotel over three days. There was nothing that I could fault the hotel with. Reception were helpful, bedrooms comfortable and clean, food fantastic I have never seen an hotel cleaned so much.

Conference team very helpful and prompt in delivering any requests. The manger Eric was absolutely fantastic as was the deputy Dowi. They were very attentive and nothing was too much trouble for them. I would definitely recommend this hotel for a conference or just a stay.

And the cookies are to die for!

  • Stayed: May 2012, travelled on business
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Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 23 May 2012

Another great review from a conference guest. Thank you. I will be sure to pass on your comments to Eric and Dewi and the rest of the team.
We look forward to the next event, and can assure you there will be plenty of cookies!!

Kind regards

Peter Hendry

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Reviewed 20 May 2012

Stayed here one on our way to Wales the reception staff on check in where really friendly and the room really comfordable and clean.
The pool area is really good with a outside hot tub also nice area to relax with comfordable beds etc around the indoor pool one small moan changing rooms upstairs and you have to walk down a flight of stairs that are wet.
Ate in the restaurant for both evening meal and breakfast good service on both and both meals really nice and presented well would stay here again .

  • Stayed: May 2012, travelled as a couple
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1  Thank deano223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Owner at Doubletree by Hilton Chester, responded to this reviewResponded 23 May 2012

Fantastic review from a guest who has managed to enjoy all of the failities we offer. Great that you managed to find the time to enjoy both of our dining rooms and we hope you enjoyed your onward trip

Kind regards

Peter Hendry

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Reviewed 15 May 2012

Our daughter won a prize, Vouchers to be spent at a Hilton Hotel. So we chose Doubletree in Chester. Have to say we were disappointed. First the receptionist was not very helpful, after that there was no hot water for a bath, just warm. The plug in the bath was stuck. Had a problem with the lock to our door. In the morning we went down to breakfast, really looking forward to a hearty meal. But this was the most disappointing aspect of all. Self-Service; Bacon was awful, far too salty, Sausages looked and tasted cheap, Egg was Rubbery. Toast had to made by a machine. It was very poor to say the least. Certainly will not book here again.

Room Tip: Higher rooms are probably quieter.
  • Stayed: May 2012, travelled with family
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1  Thank Malcolm O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 23 May 2012

My sincerest apologies for the issues you encountered and for leaving our Hotel clearly dissatisfied by your stay.
The front of house team are always there to help, so if you do require any assistance, a member of our team will always be willing to help.
We pride ourselves on the level of service we offer our guests. We hope you feel able to to return so we are given another opportunity to provide this to you.
Kind regards,
Peter Hendry

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Reviewed 14 May 2012

An excellent hotel when visiting chester with friends- Plenty of communal areas. Great Spa & FANTASTICALLY COMFY 6 FT BEDS.
Rooms are very well appointed with great bathrooms and plenty of plug points!

  • Stayed: May 2012, travelled with friends
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Thank LadyGaga38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 23 May 2012

Thank you for your review regarding your stay during the busy race period.
We are pleased you enjoyed the spa and felt the rooms were also great.
Kind regards,
Peter Hendry

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