The reception staff were friendly and effiicient. The rooom was nice and clean but basic. However we were woken at 6am with someone moving garden furniture and loading it on to a lorry!!!! Just unlucky i think.
Not impressed with the hotel restaurant (Brasserie). The food was excellent and our waitress (a German girl) was lovely and very helpful. However the manager was ignorant. First of all he forgot we were there.....there was only one other table of four in...then when we asked if we could see the desert menu he shrugged and wandered off. He eventually sent a poor waitress over to explain his mistake (the kitchen by this time closed) who offered us something from the Pierre White menu it was 10pm by this time. We thanked her but declined. The manager never spoke to us which just showed his inexperience, rudeness and lack of good manners. The barman (Chris) was very professional and apologised on behalf of the hotel. Dont think we will go back. There are plenty of other Hotels to chose from in Chester.More
- Free Wifi
- Free Parking