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Doubletree by Hilton Chester
Ranked #15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 15 September 2012

I stayed here for my birthday, We had a lovely time, not much of it was spent in the hotel as we went out for the evening and had to leave very early in the morning, but from what i experienced her i was pleased. Staff were keen to help and very polite, We received a welcome cookie on our arrival which i think was a nice touch! Hotel was very well kept, rooms were also very clean, big black scratch along the wall in our room didn't look very attractive but didn't ruin the stay maybe a little more attention to detail needed there.The beds were very comfy also had a great night sleep! Ddint eat the food or order any room service so couldn't comment on this. Overall a short but pleasant stay.

  • Stayed: September 2012, travelled as a couple
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Thank Beech442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

We too agree that our rooms are incredibly comfortable, an undisturbed night’s sleep is what we aim to offer!
Perhaps take the opportunity to dine with us upon your return visit.

Kind regards,

L Douglas

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2,512 - 2,518 of 3,118 reviews

Reviewed 13 September 2012

I've been to the Doubletree a couple of times on Spa-day treats. The last time, really will be just that. The last. I went with my sister who lives overseas. We had to share a locker - apparently this is standard practice, although we were the only ones in the changing rooms having to do so. We each had a half hour treatment. My sisters lasted less than 15 minutes, mine a poxy 20. The sorbet was served warm and with a fork (run out of spoons apparently). The facilities; pool, sauna, steam etc are nice and actually were the best bit - however, the price paid for what essentially amounted to use of the pool facilities was a complete rip off. We registered our complaint on the day (19 August) and was assured someone would call me the following day. I'm still waiting, despite numerous emails and calls to chase this up. Not only is it not value for money, the hotel spa clearly has a disregard for customer loyalty and satisfaction. Such a shame as we all know positive feedback doesn't get round half as quickly as negative. Would I reccommend this hotel spa? No. With the plethora of spa day packages now on the market, I think there are much nicer venues which would welcome your custom more.

  • Stayed: August 2012, travelled with friends
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1  Thank cheshirecat386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

I am terribly sorry to hear of your disappointment during your spa day. Customer loyalty and satisfaction is of paramount importance to us, so I apologise you felt otherwise.
I also apologise that your matter has not been followed up directly as promised, I have passed you review over to the General Manager of the Club and Spa to investigate further.
Thank you for taking the time to let us know.

Kind regards,

L Douglas

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Reviewed 13 September 2012

We stayed at the Doubletree again in August for our second wedding anniversary and enjoyed every minute of our visit. The hotel is great and the spa is even better! The food is excellent, we ordered room service a couple of times, this was quick and the staff were very pleasant and helpful. We will be visiting again very soon.

  • Stayed: August 2012, travelled as a couple
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Thank happycouple31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

Another brilliant review, thank you.
We look forward to seeing you upon your return.

Kind regards,

L Douglas

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Reviewed 13 September 2012

I booked this hotel as a last minute treat for my daughter's 11th birthday, as I wanted to do something special and a bit more grown up. It was perfect!
The hotel staff were lovely and helpful. The room was spacious, spotlessly clean with all mod cons, we also had a lovely view of the garden. The complimentary toiletries in the bathroom were lovely.
We used the pool and spa area the following morning. The spa facilities were immaculately clean, with excellent showers and lovely soft towels provided. The sauna/steam aromatherapy rooms I found amazing, and the open roofed jacuzzi area was blissful - we enjoyed every relaxing minute. The food at breakfast was delicious.

Thoroughly enjoyed our stay here - only wish it could have been for longer!!!

  • Stayed: August 2012, travelled with family
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Thank Sunloves09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

Many happy returns to your daughter, we hope she enjoyed her birthday treat with mum!
I am delighted your stay was thoroughly enjoyed, please come and visit us again.

Kind regards,

L Douglas

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Reviewed 13 September 2012

We stayed mid week in a executive suite. It was lovel, spacious & quiet. Staff were extremely helpful. We didnt use all the facilities. But the overall view of the hotel was excellent. We will definitely be returning.

  • Stayed: September 2012, travelled as a couple
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Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

Thank you for you review.
Great to hear you were pleased with your room and the staff were happy to help as usual.
Hope to see you again.

Kind regards,

L Douglas

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Reviewed 11 September 2012

Well managed , clean and business like. Not easy to find when coming from Chester. Excellent restaurant facilities, but pricy. Some far away rooms and long walks to the room.Free Internet works! Would mark GOOD, but nothing between very good and average to choose from

Room Tip: Ask for close to reception Aircon is marginal so ask for cold room Meals are good, expensive but d...
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  • Stayed: September 2012, travelled with family
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Thank Expatriateview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

Thank you for your comments highlighting the areas of improvement for us.
We are glad you were able to make use of the high-speed complimentary internet access during your stay. With regard to your room allocation, the front office team would have been more happy to organise a room slightly nearer to reception. Please do contact us next time.
We believe the restaurant prices reflect the quality of food we offer, I am sorry you felt this was perhaps too pricey.
Overall, great comments and we hope to welcome you back again.

Kind regards,

L Douglas

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Reviewed 10 September 2012

We stayed here whilst visiting chester at a very reasonable price. We had a very large clean room with a queen size bed, shower and bath. There was also free wifi throughout the stay. There was a spa and swimming pool but we didn't have enough time to enjoy these. Chester is about a 5-10 minute drive away so quite close for the city. The only downside was that as we were staying on a bank holiday the marco pierre white steak restaurant was shut so we ended up eating at the in house brasserie instead which served good food on a 2 course £16 deal.

  • Stayed: August 2012, travelled as a couple
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Thank CC025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this reviewResponded 27 September 2012

Wonderful to hear you had a pleasant stay.
Apologies that our Marco Pierre White restaurant was closed, please book as a priority when you stay with us again and make use of the spa facilities also!

Kind regards,

L Douglas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range: £66 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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