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“hen party”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Preston, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“hen party”
Reviewed 15 April 2013

Lovely surrounding just outside of Chester. The drinks were very expensive over £8 for a large glass of white wine. The rooms were spacious and the bed was really comfy the only downside was that there were children in the pool, sauna and steam area think they should of had there separate bit. If its a spa hotel then all the spa facilities should be separate not just the treatments, and didnt like having to share the changing rooms with gym members and children either. The staff were very helpful and pleasant but expensive for what it was.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank louise1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 26 April 2013
Dear Guest

Thank you for choosing to stay at the hotel to celebrate a hen weekend.

Your comments are appreciated, and we thank you for bringing them to our attention. We endeavor to act upon feedback where possible to improve the service we provide, I have, therefore, passed your comments onto our Food and Beverage Manager and the Club and Spa Manager for review.

I am pleased that you enjoyed your stay and I will share your comments relating to the helpful and friendly staff with the team here.

We hope to welcome you back to the hotel in the future.

Kind Regards

Holly Astley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Shrewsbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2013

I went to this hotel the weekend the 12/April and the staff were really rude when we got there and when checked in we couldn't check in as all our party wasn't there even thou they were in the spa as the hotel had people in charge the rooms and not tell us and not told us. self was
very disappointing experience when you come to relax the rooms were very nice but lack off power supply's.
the spa its self very nice
Marcos was very nice very experience but a bad experience there as was charged twice for 2 meals even thou we paid very disappointing experience and shall be thinking twice to return.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stfc-salop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 26 April 2013
Dear Guest

Thank you for taking the time to review your recent stay at the hotel.

It is disspaointing to hear that you left the hotel less than satisfied with the service provided to you on arrival. This is certainly not the normal standard of service we aim to provide and I thank you for bringing it to my attention. I will personally ensure that this matter is addressed with my team.

There is additional power supplied in a tower rack on the desk, i apologise if this caused inconvinience and that this was not pointed out to you during your stay

Your feedback is appreciated, and your comments relating to your bill have been passed to the Restaurant Manager. I am pleased that you enjoyed your meal with us and were able to relax in the spa during your stay.

We hope you will consider staying at the hotel in future, and we would be glad of the oppertunity to welcome you back.

Kind Regards

Holly Astley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 6 Contributor
350 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 12 April 2013

Stayed here a few times and always been fantastic! This time had treatments in spa. All fantastic and great. Super meal during evening too I hotel brasserie.also highly rue commend great cocktails on offer. Very professional and friendly staff. Great area and surroundings. Lovely breakfast in the morning too.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Paulos_C_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 26 April 2013
Dear Guest

Thank you very much for your postive comments relating to your recent stay.

It is lovely to hear that you have stayed with us before and enjoy our facilities and our cocktails! I will certainly pass your feedback onto our team here at Doubletree.

We look forward to welcoming you back to the hotel again soon.

Kind Regards

Holly Astley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co Kildare
Level 6 Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 12 April 2013

We stayed here for just one night on 7th April. Check in was very efficient and we appreciated the warm chocolate chip cookies upon arrival. Our room was lovely with both a bath and a shower which always gets extra marks from me, but the bed was the best part it was huge and so so comfy. We had a drink in the bar but the lager unfortunately was awful the bar staff were lovely and changed the pint for my husband but the replacement was not any better, we later heard someone else complaining about the quality of the beer so this probably needs addressing. There was everything you could possibly want at breakfast the next morning and again the staff were efficient and friendly but there were queues for everything including the tea and coffee, I feel if you are going to operate a buffet style breakfast you need to at least bring the coffee and toast to the table. It would not put me off returning though as I had a lovely nights sleep and the staff were very good.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sgs67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 25 April 2013
Dear Guest

Thank you for taking the time to review your recent stay at the hotel.

I am delighted to hear that you had a comfortable and relaxing stay with us.

Your comments regarding the beer and the self service tea and coffee are appreciated and we thank you for bringing them to our attention. I apologise that you experienced some delay in retriving you breakfast items due to a busy restaurant, we endevour to act upon guest feedback where possible to improve the service we provide and so your review will certainly be relayed to the Restaurant Manger to look at the processes we have in place.

Your feedback relating to the staff will be communicated to the team, and we look forward to welcoming you back to the hotel in the future.

Kind Regards

Holly Astley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Runcorn, United Kingdom
Level 5 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 April 2013

Took my partner as a last minuete valantines surprise was lovely standard room but lovely and clean and comfy. Didn't have treatments but used all facilities was lovely and relaxing. Now our hotel lol.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank dancer20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 25 April 2013
Dear Guest

Thank you for continuing to stay with us on your visits to Chester.

It's fantastic to hear that you return to the hotel to enjoy a relaxing break away, and you are pleased with the facilities we offer.

I hope that you will continue to stay at Doubletree, and we look forward to seeing you again soon.

Kind Regards

Holly Astley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 April 2013 via mobile

Stayed for a hen weekend!
Staff very attentive and friendly
Beds were the most comfortable I've ever slept in!
Food in the brasserie was excellent
About £6.00 in taxi to Chester city centre.
No complaints, would definitely stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kag40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 25 April 2013
Dear Guest

Thank you for your feedback on your recent stay celebrating a hen weekend.

It is fantastic to hear that you left the hotel satisfied that the service you received was attentive and friendly and the food and facilities were excellent.

I hope you will consider the hotel should you visit Chester again, we look forward to welcoming you back.

Kind Regards

Holly Astley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottingham
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 9 April 2013

Stayed over for one night as part of a Spa package. Fast and efficient service at check in and warm chocolate cookies. Checked in and went straight down to the Spa. It was a bit busy for a Tuesday afternoon but it was nice to chill out and relax. No problems getting a lounger and no time limit on being in the Spa. We have previously stayed here before and booked the Marco Pierre White restaurant again after the lovely food we had last time. Again it did not disappoint. The waitress was very clued up on the food and wine and she was really lovely! Never let my glass get empty!!! The food is good here and this was mainly the reason we stayed at the hotel.
After dinner we went into the bar where Chris (believe he's the head barman) makes the most amazing Mojito!!! If you've never tried one then you've got to buy one. Best Mojito ever and he's very friendly. He works long hours along with the others but he was very chatty and remembered everyone's drink that came to the bar.
We will be booking again in the next few months. This is a lovely hotel and I would recommend to anyone!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hardwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hollyastley, Front Office Manager at Doubletree by Hilton Chester, responded to this review, 25 April 2013
Dear Guest

Thank you very much for your comments, It's lovely to hear you had chosen to return after a great past experience and that we lived up to your expectations this time round.

I will ensure that your feedback is relayed to the team, in particular Chris, the Front desk team and the staff in the Marco Pierre White Restaurant.

We look forward to welcoming you back to the hotel very soon.

Kind Regards

Holly Astley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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