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“Peaceful property”

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Doubletree by Hilton Chester
Ranked #16 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Prescott Valley, Arizona
Level Contributor
213 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Peaceful property”
Reviewed 26 November 2013

Very nice setting away from traffic in a beautiful park-like area with lots of trees and grass. Its a small hotel with nice rooms and high quality linens. Ample, free parking. Nice breakfast with an omelet station.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cooperlynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for your positive comments in relation to our hotel.

It is lovely to read that you liked the setting of the hotel in our spacious grounds and that the complimentary car parking was an advantage for you.

We hope that you get the opportunity to return to stay again in the near future, and we look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Geretsried, Germany
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 November 2013

- standard rooms are very, very small
- the property is alright for one or two days traveling on business, but it really lacks some charm. It is and feels like a chain hotel. The furniture and decoration is all shabby.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philipp K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for sharing a review with us.

It disappoints me to read that you left the hotel feeling less than satisfied. Your comments are appreciated and we endeavour to act upon feedback where possible to improve the service we provide.

We hope that you will consider staying at the hotel again, and we look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 November 2013 via mobile

Stayed here many a time and once again a superb time was had, the breakfast was filling and varied, the spa (free for hotel guests) was exceptional and the hotel was great for access to shopping at the McArthur Glen outlet, the Bluewater aquarium and Manchester with all its delights. If anything critical to say, the rack rate is a tad high on price and needs to be reviewed and the occasional wedding parties can be noisy at times.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riyaz J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for taking the time out to share a review on your time spent with us.

I am pleased to read that you had another superb stay with us, and found the spa to be exceptional.

All feedback is extremely important to us here at the DoubleTree and we thank you for your comments.

We hope to welcome you back to the hotel again soon.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 November 2013 via mobile

We had a spa day with treatments - later in the evening cocktails followed by lovely meal in the Pierre White Steakhouse.The food and service was faultless and all the staff ensured we all had a great time - this was a 'Hen Do' for my Daughter. Abbie even took some photos for us all .We stayed overnight -( rooms were excellent ) next morning there was a table for the ten of us to sit and have Breakfast together - ( great choice of hot and cold food and drinks ) Definitely recommend

Stayed November 2013, travelled with friends
Helpful?
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for choosing to spend you daughters Hen Party with us here at the DoubleTree Chester.

I am delighted to read that you all had a great stay with us, and enjoyed your cocktails and meal in our Marco Pierre White Steakhouse. It is lovely that Abbie was able to take some photos for you to capture some great memories.

We hope to welcome you back to the hotel again soon.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brighton, United Kingdom
Level Contributor
511 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 26 November 2013

Visited this hotel almost 2 years ago and, on that occasion, were told we could use the spa facilities on the afternoon we checked out. Booked the hotel again with the same intention. To have a meal out in Chester on the friday evening, stay over at the Doubletree and have a lie-in, then breakfast, check out and use of the spa. Before booking I telephoned the hotel to check that we could still do that and was told 'yes, you can use the spa on the aftenoon of check-out'.
On arrival at the hotel we were told the policy had changed and that we could only use the spa up until check-out time of 12 noon. I was not pleased as I HAD phoned and checked and this was the reason for choosing the Doubletree again. My husband had just finished a 7 week stint of 80+ hour weeks and this was a chill-out treat.
However, the receptionist I spoke to was very helpful and spoke with the manager of the Spa, saying that we could use the spa on the Saturday afternoon as had been agreed on the phone.
After that initial shaky start we enjoyed our stay.
The room and bed were extremely comfortable. Breakfast was good too, although there was a 20 minute queue. There seemed to be plenty of free tables but not enough staff to clear them quickly.
And the spa was GREAT!!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judithWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for taking out the tiem to post a review on your recent stay with us.

Please accept my sincere apologies regarding the confusion with using the spa, our policy had recently changed to allow guests use only during their actual time at the hotel, from check-in to check-out, as we had experienced times when the spa was full with guests staying after checkout and therefore not allowing guests who had arrived the opportunity to go through.

I am pleased to see that on this occassion we were able to make an exception for you to allow you to have the relaxing stay you had planned and looked forward to.

It is great to hear that breakfast was enjoyable and that you found our beds to be comfortable.

We hope that you do come back to stay again with us, and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 November 2013

We had a lovely time. The hotel and staff are warm, friendly and always helpful, particularly Mark and Laura at reception and Amy in the Brasserie couldn't have been more helpful. The Spa was beautiful and we felt so relaxed at the end of our two days. Will definately stay there again- it can't come too soon. The rooms were lovely too. and the restaurant great.

Room Tip: There aren't any adjoining rooms so if you have young children go for a family room
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oram-Adams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 29 November 2013
Dear Guest

Thank you for your lovely comments in relation to your recent stay.

It is fantastic to read that you enjoyed a great stay with us, and that our staff ,especially, Mark, Laura and Amy, were friendly and helpful, I will make sure that your thanks are passed on to them.

I am pleased that you liked the spa area and were able to relax throughout your stay.

All the team hope that you can come back and stay with us again soon, and we look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 November 2013 via mobile

Just checked out this morning and am gutted to say the least! We had an amazing stay to celebrate my birthday. My fiancée had told the hotel in advance and when we checked into our room there was a little birthday cake! A pleasant surprise! We'd booked the dinner, bed & breakfast package, the food was good although there was a supplement for the steak and charges for extras, like chips, sauce, garlic bread etc... Breakfast was a great buffet style with lots of choice, Tiffany (blonde girl) was above and beyond expected! Very friendly & made us feel welcome. The spa was gorgeous! A beautiful place to relax, the Turkish hammam was lovely but the outdoor jacuzzi at night is exceptional. Cannot wait to return! Gutted to have checked out this morning. Natalie & Daniel xx

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Danny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 25 November 2013
Dear Guest

Thank you forn posting such a lovely review on your birthday celebrations with us.

I am delighted to read of what a fantastic stay you had with us and how you liked the small touch of the complimentary birthday cake, and that Tiffany in the hotel Brasserie looked after you both well suring your stay.

It is also lovely to hear how you enjoyed the facilities in the Club and Spa, especially the outside watsu area.

We really do hope you can come back and stay with us again soon, and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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