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“Big name, Poor over rated food.”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 December 2013 via mobile

We ate here in October with a group of friends. Without writing a whole essay, we all had a 3 course meal with varied dishes.

From start to finish each and every dish was under par. From the quality of produce to the waiting time between courses it all fell short of our expectations.

I have eaten at the Hilton a few times to try and give them the benefit of the doubt, however it's sad to say that this is the poor standard that we have now come to expect.

Due to this we will not be returning.

We must say that our waitress Gail was particularly helpful during our last and final visit.

  • Stayed: October 2013
    • Location
    • Cleanliness
Thank Lance-Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 13 December 2013

Dear Guest

Thank you for taking the time to share your thoughts on your dining experience with us.

We would encourage you to contact our restauarnt manager Haydn directly to discuss your concerns further. He can be contacted by telephoning the hotel on 01244 408 800 or emailing info@mpwsteakhousechester.co.uk

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,946 - 1,952 of 3,044 reviews

Reviewed 4 December 2013

we had a lovely stay at the DoubleTree Hilton and the welcome cookie was a nice touch. the room was very clean and had everything you needed. we had a meal at the Marco Pierre White resutrant and this alone made our weekend break exceptional, the meal was fantastic, if i had to complain just a shame that their was a couple of large Hen parties in that spoilt the ombiance of the experience for me and my husband as we were celebrating our wedding annversary.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 13 December 2013

Dear Guest

Thank you for your lovely comments relating to your stay.

It is great to read that you and your husband chose to stay with us to celebrate your wedding annivesary and enjoyed a meal in our Marco Pierre White Steakhouse whilst here.

We hope that you are able to return to the hotel soon, and we look forward to welcoming you back with some more DoubleTree Cookies.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Not impressed with the way complaints are handled, complaints of broken glass on the floor of the private spa were just ignored. Cut toe nails on the floor when we entered our room not what you would expect from a hilton hotel.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Julue & Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

Stayed over a weekend and combined a Christmas function at the hotel with a shopping trip. All round we had a good weekend. Rooms were a good size, clean and had all the expected amenities, plus free WI-FI. Food at both the function and breakfast was very good, and a higher standard then we expected.

Even though it was party season it didn't feel too busy or noisy, and we didn't have to queue for breadkfast.

Staff were all very friendly and helpful.

If you don't want to drive into the city it is a 20-25 minute walk away. We would stay there again if we were going to Chester,

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank bean10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 13 December 2013

Dear Guest

Thank you for choosing to stay with us here at the DoubleTree on your recent visit to Chester.

I am pleased to read that you had a great stay with us, and enjoyed your Christmas function too.

We hope that you can come back and stay with us again in the near future and look forward to welcoming you back.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

This Hilton in Chester is way below Hilton standards, nd leave me with a sorry experience, I have to call reception on 2 occasions to have them to come and clean the room. The pool area and spa like, Hammam, steambath, aroma steam, sauna, outdoor pool with jacuzzi and other jacuzzis was absolutely awesome, there was a large training studion gym, but the spa and gym was open to general public, membership, but it was not a problem. The rooms are very small, and the bathroom is the old type with showering in a bathtub, this type of bathing is extremely dangerous, the new way to be eco friendly is with a standing shower area, that saves water. the owels are way to large

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Classdiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 13 December 2013

Dear Guest

Thank you for taking the time to share your comments with us in relation to your recent stay here at the DoubleTree Chester.

I am delighted to read that you were impressed by our spa facilities especially the Hamman and outdoor area.

I am sorry that you felt our rooms were on the small side and had to contact reception on numeorus occassions in repsect of housekeeping issues. We pride ourselves on the service we provide to all guests and I am disappointed to read of the shortfall here. I have passed your comments over to the Housekeeping team.

We hope that given the opportunity you will return to stay with us again in the near future and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin

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Reviewed 2 December 2013

Stopped at the Doubetrees on 1st December 2013. This is the third time I have stopped at the hotel and yet again, it was brilliant! Checkin was easy as usual and got the lovely warm cookie! The reception is very helpful. We arranged for a paper in the morning which was really nice. 

We were on the first floor and the room was modern, clean and tidy. The bed is massive and really comfortable! There is a nice flat screen TV mounted on the wall. There is a double wardrobe with a set of draws. There was also a desk and comfortable reclining leather seat. There is a hair dryer, hot drink facilities and a fridge. 

The bathroom was spacious with a lovely shower. No bath on this occasion but, not an issue for me. The bathroom was modern and clean.

There was something I didn't like in the room and this was a window at head height which allowed you to look from the bedroom to the bathroom. I can't see what benefit this is and actually found it quite intrusive. I think this needs addressing by the hotel as I don't feel this is necessary. 

The bar on site is lovely and relaxing. Lots of choice of drinks and great cocktails. Little pricey but, what do you expect. Can't complain. 

As we stopped for bed and breakfast, we had a lovely breakfast in the morning. There is lots of choice for both full English breakfast and continental. There is lots of choice of fruit, yogurt, juice and hot drinks. There is also pastries and cereal. All is of a very good quality and highly recommended.  

We used the Spa on site and is currently under maintenance however; this had no impact on  the wonderful experience. You collect your towels at the Spa desk and go through to the changing rooms. The changing rooms are massive and clean with large lockers. The Spa area is clean and very modern. The outdoor pool was really warm and a lovely place to relax. There are a few different types of steam rooms and a sauna. These rooms are really nice.

We always enjoy our trip to the hotel and Chester and this was no different. I would recommend this hotel and I will be visiting again. 

Room Tip: Ask for a bath if you want one.
  • Stayed: December 2013, travelled as a couple
    • Value
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Thank hardwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 3 December 2013

Dear Guest

Thank you for your comments in relation to your stay.

It is lovely to read that you had another enjoyable stay with us and once again liked your warm Cookies.

We hope you can come and stay with us again soon, and very much look forward to welcoming you back.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Stayed overnight after a Christmas shopping trip. Check in was fine and very quick. Room was clean and bathroom fine. One concern was torn linen on one pillow. Wardrobe nice big with tea, kettle and coffee etc. iron and hair dryer also in room and fridge. Pop up bank of plugs nice touch.
Plenty of hot water and lovely towels.
I agree with last report over Groupon deals and the spa, it was very busy and people mulling around. Having been to a number of spa hotels in the region this would not be one I would choose.

We booked a table in the Brasserie and the staff were lovely. I feel that the food was overpriced and poor value. I had a steak well done and even for me it was over cooked.
breakfast was plentiful but fried eggs were something else.

I have no issues with the staff as they were lovely and the room was fine and quiet. My issue is that this is a 4* hotel in the UK. I have stayed in many in Europe and always expect better here I reserve judgement.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank skiptotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 3 December 2013

Dear Guest

Thank you for choosing to stay at the DoubleTree on your recent shopping trip to Chester.

It is lovely to read that you enjoyed your stay with us and found check-in to be quick and hassle free and your room was clean and comfortable.

Please accpet my apologies that you experienced some issues over dinner, I will pass your comments on to the Chef to relay to his team.

We hope that you are able to come and stay with us again soon, and we look forward to welcoming you back.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range: £83 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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