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“Overnight stay and meal in MPW”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Chorley, United Kingdom
Level 5 Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Overnight stay and meal in MPW”
Reviewed 23 January 2014

Our visit was a birthday treat and we arrived at the hotel very early just to drop the car and visit Chester. We had intended to catch the bus into town but chose to walk instead (25 mins flat walk). The return to the hotel by a cab was £7.

The hotel is in a nice setting and the grounds must look good in the better weather. The twin room was on the ground floor not far from reception. A small complimentary birthday cake was awaiting - a nice touch. Room was quite small but had all the basics required (fridge to store your own drinks). A well appointed bathroom with a powerful shower.

The main purpose of our visit was to dine in the MPW restaurant and it did not disappoint. Fine food, drinks and very attentive waiters made this an occasion to enjoy. (When ordering side dishes to accompany your meal, you will only need one between two) We retired to the hotel bar for cocktails but unfortunately they were very disappointing. So poor that we took them to reception who directed us to the MPW bar for fresh cocktails to make amends (again a nice touch - perhaps we should have relaxed here after the meal).

Breakfast the following morning was a poor disorganised affair. There was plenty of choice on offer but the staff were clearly overworked and it took time to replenish the cooked items on display. The toasters were very slow and one didn't work at all. Whilst replenishing our drinks from the machines a waitress cleared the table before we returned.

Overall the MPW restaurant was excellent, however poor service in the hotel bar and again at breakfast let this hotel down. It has the potential to be very good if the staffing/service issues in the aforementioned areas were sorted out.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank JeanRoger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for taking out the time time to post a review in relation to your recent stay.

It delights me to read how fantastic your meal was in our Marco Pierre White Steakhouse, and that the waiting on staff were attentive throughout the evening.

Your feedback in relation to breakfast is apprecaited and will be passed on to the relevant department head. Please accept my apologies if you left feeling a little disappointed with the service received here.

We hope that you get the opportuntiy to return and stay with us again soon, and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Denbighshire, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 23 January 2014

Very nice hotel indeed. Lovely, friendly and helpful staff. The cookies on check in were very good! Hotel throughout was very clean and tidy. Rooms were excellent and very, very comfortable. The Marco Pierre White restaurant was also fabulous. Breakfast was good although the eggs were cold - only criticism though. Spa facilities were also amazing.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you ever so much for sharing your comments with us.

It is lovely to read that you had a relaxing stay with us and really enjoyed your meal in our Marco Pierre White Steakhouse, and your warm DoubleTree Cookies on arrival.

We hope that you get the chance to come back and visit us again soon, and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
Reviewed 23 January 2014

Nice hotel, good room, good gym but poor bistro - the Marco pierre white restaurant closed so the bistro was very busy. we waited for an hour for the starter with no apology or offer of free nibbles. The bistro let down the rest of a good hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for your comments.

It is nice to read that you found your room to be comfortable and enjoyed use of our gym.

I am sorry to hear that you had a long wait in our hotel Brasserie, I will feed your comments back to the restaurant manager to investigate, as this is by no means a reflection on our normal level of service.

We hope you can come back and stay with us again soon.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantwich, United Kingdom
Level 6 Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 22 January 2014

A very nice pleasant stay at lovely hotel , we thoroughly enjoyed our overnight stay. We made full use of most of the facilities, enjoyed a very relaxing afternoon, then followed by a late dinner in the Marco Pierre White steakhouse restaurant where all the relevant boxes were ticked. The rooms were all clean & what you would expect from this type of hotel. All in all we enjoyed our evening away from things.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sunnycroft31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for sharing a review with us.

I am pleased that you had a relaxing stay with us, and enjoyed use of our facilities and your evening meal in our Marco Pierre White Steakhouse.

We hope you are able to come and stay again soon, and all the team look forward to welcoming you back.

Kind Regards

Kirsty Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
1 review
Reviewed 22 January 2014

Hi we visited on Friday 17th and checked out on Saturday 18th understandably only one night arriving at 4.00pm just enough time to have a drive round chester and see the spa facilities and have a few drinks in the bar. We had a meal booked for 7.15 Marco's resturant and that was amazing expereinece the food the service the amotsphere would recommend 100%. Breakfast in the doubletree was very nice and loads to choose from and was all well presented and nice area to eat. The room was okay basic really but was on the low level i persume there are nicer rooms and even suits but we didnt require this as the room for us is just for sleeping in. didnt have much dealing with the staff only on check in and the lady who checked us in was a bit hard to understand other than that overall a pleasent nice stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for choosing to stay with us on your recent visit to Chester.

It is nice to read that you enjoyed your stay, especially your meal in the Marco Pierre White Steakhouse.

We hope you get the chance to come back and stay with us again soon, and we all look forward to welcoming you back.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 January 2014

Stayed for 2 nights last weekend, staff were friendly and helpful from the word go. Slight cock up with the room initially, we made sure it was a king size bed on check-in, turned out it was a twin, they moved us quick enough though, within 5 minutes.

Rooms were a decent size and clean, bar area was maybe a little lacking in the amount of non-restaurant seating but again the bar staff were friendly and helpful. The staff overall were helpful to the point of getting my wife the perfect crisp sandwich.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for taking the time to write a review relating to your stay with us here at the DoubleTree Chester.

It is lovely to hear that you had a great stay with us.

I am pleased that all staff were helpful and managed to provide your wife with the sandwich she wanted.

We look forward to welcoming you back at the hotel again in the near future.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 January 2014

The hotel itself is satisfactory and we really enjoyed our meal in Marco Pierre White's steakhouse. The room was very nice with Sky Sports on the tv and the cleanliness was very good in the room. The bar is expensive but that seems to be the way in hotel bars. We were a bit surprised to see how grubby the carpet is in the bar area. Could do with a clean.
The biggest disappointment was breakfast. The girl that greeted us was pleasant and explained everything but the food itself was cold. I know it can be difficult to keep food hot at buffet breakfasts without it spoiling but they really need to address this. The chairs we were sitting on were heavily stained, there was no check back and when the gentleman came to clear our plates we weren't asked how our breakfast was. Poor especially when compared to other hotel brands.
On a positive note the bed was very comfy, nice shower and fluffy towels.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick2876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 27 January 2014
Dear Guest

Thank you for sharing a review with us.

It disappoints me that you left the hotel feeling less than satisfied with your stay. You feedback is essential to us in improving our standards and service. I will make sure that your comments are relayed to the restaurant manager to investigate with the team, as this is ceratinly not the lasting impression we wish to leave with our guests.

We hope that you are able to come back and stay with us again in the near future so we are given the opprtunity to prove we are capable of providing a relaxing stay.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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