On arrival I was asked to register a card to bill anything to the room. As I do not have or need a credit card I handed over my debit card which apparently cannot be used for this service. I was also told at check-in that breakfast was included. The following morning I learned that breakfast was not included and I had to pay separately (and could not bill it to my room!). I spoke with reception again and my debit card was quickly and easily accepted for future purchase - the unpleasant conversation at breakfast could have been avoided! This was not the only awkward moment caused by the inept staff (although Holly on reception sorted the problem promptly).
When I first entered my room I noticed a breakfast menu neatly displayed on my pillow and a suitable order form if room service was required. Unfortunately this had already been completed by the previous occupant of the room.
The enamel in the bath tub was also chipped and cracked. Not very comfortable to stand on when taking a shower!
I booked this room for 2 nights through a booking website for £230. I would have been better off in a budget hotel.
On a positive note, the Marco Pierre White restaurant attached to the hotel is excellent.
- Official Description (provided by the hotel):
- Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more less
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- Also Known As:
- Doubletree By Hilton Chester Hotel Chester
- Hilton International Chester
- Chester Hilton International
- Doubletree By Hilton Chester Cheshire