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“Doubletree By Hilton, Chester”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Chester, United Kingdom
1 review
“Doubletree By Hilton, Chester”
5 of 5 bubbles Reviewed 19 March 2014

Excellent hotel, excellent staff, excellent food - could not fault. The hotel is situated close to the historic city of Chester and connecting motorways to other places further afield. The grounds are beautiful and there is plenty of parking. The staff cannot do enough for you, they are extremely pleasant and helpful. The room is large, the bed huge and the bathroom spacious. Would recommend anyone to stay here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 31 March 2014
Dear Guest

Thank you for your comments.

It is lovely to read that you had a lovely stay here with us and found all our staff to be friendly and welcoming throughout your stay.

Your feedback is important to us and will be shared with the whole team.

We hope you get the opportunity to come back and stay with us again soon.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
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English first
Staffordshire, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 18 March 2014 via mobile

Stayed here a few times it is perfect!
Bar restaurant is fantastic value for money.
Spa is beautiful and clean.
Rooms are spotless,stayed in the junior suites a couple of times and they're outstanding worth that little extra money.
Will be returning.

Stayed March 2014
Helpful?
Thank Chloe9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 31 March 2014
Dear Guest

Thank you for sharing a review with us relating to your recent stay with here at the DoubleTree Chester.

I am pleased to read that you have had another brilliant stay with us, and all the team hope you can back and stay with us again soon.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 March 2014 via mobile

Great staff, clean, modern rooms. Good restaurant. Good gym and spa. Best hotel in the area. Easy parking and you can leave your car there during the day if a colleague collects you. Good rates too if you book direct via the hilton website.

Stayed March 2014, travelled on business
Helpful?
Thank paul o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 31 March 2014
Dear Guest

Thank you for choosing to stay at the DoubleTree Chester on your recent Business trip to Chester.

I am delighted to read that you enjoyed your stay with us.

We all look forward to welcoming you back soon.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 March 2014

Lovely hotel. Very clean staff were all really friendly and helpful. Food was so yummy and we had breakfast in our room. Well worth the extra tray charge when been in the bar the night before. Fridge hairdryer big fluffy towels tea coffee ect in room.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nat_291287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 18 March 2014
Dear Guest

Thank you for sharing a review with us.

It is nice to hear that you had another relaxing and enjoyable stay with us.

We all look forward to seeing you back at the hotel again soon.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester england uk
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile

Booked via a good deal offered by hotel. Misinformed about time afternoon tea was served until via email. So on arrival was informed of correct time which didn't suit our spa schedule. Reception staff worked hard to assist with this and were able to move to slightly later. Afternoon tea ok sandwiches still had crusts on. One cake was upside down but staff were pleasant. Spa treatment was lovely and spa facilities great. Room good size however had to ask reception for towels and light screen on phone in room very bright. Unable to figure how to change this. Breakfast nice and staff pleasant and polite. Overall a few hiccups but would stay again due to location and spa

Stayed March 2014, travelled with family
Helpful?
Thank travel1296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 18 March 2014
Dear Guest

Thank you for choosing the DoubleTree Chester for your recent spa retreat.

I am pleased that the staff have been friendly and helpful during your time here and managed to assist with your queries, and that you enjoyed your time spent in the Spa.

Your feedback relating to afternoon tea has been passed back to the restauarnt manager and I would like to offer my sincere apologies for any confusion caused here.

We all look forward to welcoming you back to the hotel again soon.

Kind Regards

Kirsty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leicester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 March 2014 via mobile

We stayed here for one night, there was a wedding on but we didn't hear any noise, it just added to the lovely atmosphere of the hotel. It is a fantastic location, right near the centre of Chester, cheshire oaks and Chester zoo. The hotel staff were very welcoming and helpful. The spa is lovely and rooms were very clean and homely. I would definitely stay here again!

Stayed March 2014, travelled as a couple
Helpful?
Thank DalesAbbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 18 March 2014
Dear Guest

Thank you for sharing a review with us relating to your recent stay.

It is great to hear that you had a lovely stay with us, and that depite their being a wedding on during your stay, you were not disturbed.

I am pleased to read that all our staff made you feel welcome during your time with us, and that you found our location close to Chester, the Zoo and Cheshire Oaks to be ideal.

We hope you get the chance to return and stay with us again soon.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 March 2014 via mobile

Stayed here for one night on way home. Enjoyed a lovely time with stunning food in brasserie as Marco White restaurant closed. No worries though because food wonderful.
Staff knew it was our anniversary and spoilt us with wine in the room and a glass of bubbly each at dinner.

Thank you to the hotel staff for making our stay special despite them been busy with a wedding fare they had time for us.

Nice touch giving us hot cookies at check-in...!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this review, 18 March 2014
Dear Guest

Thank your for your lovely comments.

It is fantastic reading that you had a wonderful stay with us to celebrate your anniversary, and that our staff were able to enhance this celebration for you.

All the team look forward to welcoming you back again soon with some more warm DoubleTree Cookies.

Kind Regards

Kirsty Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
Reservation Options:
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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