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“Overall it was was ok but not worth the money”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 March 2014

When we pulled up outside the hotel i thought this is not what i expected, a but dated but then had a lovely glass enterence. The reception was ok but the white leather sofas are becoming a bit shabby. When we got in our room (31) and the bed was amazing! very comfortable!! But i was expecting a lot more from the bathroom, all the bath was chipped! Also there was a massive dust ball in the drawer!! Overall it was was ok but not worth the money.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nataylorx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you for sharing a review with us in relation to your recent stay.

I am disappointed to read that you left the hotel feeling less than satisfied with your experience. I am sorry to hear that you were not impressed on arrival through our drive and spacious grounds. Our hotel has retained some of the original features of Hoole Hall alongside the modernly built reception and spa areas to capture both the old and the new.

Your feedback is valued and we would like to thank you for bringing the points regarding your room to our attention.

We hope that you will consider returning to the hotel, and we look forward to seeing you again.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,820 - 1,826 of 3,045 reviews

Reviewed 19 March 2014

Excellent hotel, excellent staff, excellent food - could not fault. The hotel is situated close to the historic city of Chester and connecting motorways to other places further afield. The grounds are beautiful and there is plenty of parking. The staff cannot do enough for you, they are extremely pleasant and helpful. The room is large, the bed huge and the bathroom spacious. Would recommend anyone to stay here.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you for your comments.

It is lovely to read that you had a lovely stay here with us and found all our staff to be friendly and welcoming throughout your stay.

Your feedback is important to us and will be shared with the whole team.

We hope you get the opportunity to come back and stay with us again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014 via mobile

Stayed here a few times it is perfect!
Bar restaurant is fantastic value for money.
Spa is beautiful and clean.
Rooms are spotless,stayed in the junior suites a couple of times and they're outstanding worth that little extra money.
Will be returning.

Stayed: March 2014
Thank Chloe9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you for sharing a review with us relating to your recent stay with here at the DoubleTree Chester.

I am pleased to read that you have had another brilliant stay with us, and all the team hope you can back and stay with us again soon.

Kind Regards

Kirsty Martin

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Reviewed 18 March 2014 via mobile

Great staff, clean, modern rooms. Good restaurant. Good gym and spa. Best hotel in the area. Easy parking and you can leave your car there during the day if a colleague collects you. Good rates too if you book direct via the hilton website.

Stayed: March 2014, travelled on business
Thank paul o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you for choosing to stay at the DoubleTree Chester on your recent Business trip to Chester.

I am delighted to read that you enjoyed your stay with us.

We all look forward to welcoming you back soon.

Kind Regards

Kirsty Martin

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Reviewed 17 March 2014

Lovely hotel. Very clean staff were all really friendly and helpful. Food was so yummy and we had breakfast in our room. Well worth the extra tray charge when been in the bar the night before. Fridge hairdryer big fluffy towels tea coffee ect in room.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nat_291287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 18 March 2014

Dear Guest

Thank you for sharing a review with us.

It is nice to hear that you had another relaxing and enjoyable stay with us.

We all look forward to seeing you back at the hotel again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014 via mobile

Booked via a good deal offered by hotel. Misinformed about time afternoon tea was served until via email. So on arrival was informed of correct time which didn't suit our spa schedule. Reception staff worked hard to assist with this and were able to move to slightly later. Afternoon tea ok sandwiches still had crusts on. One cake was upside down but staff were pleasant. Spa treatment was lovely and spa facilities great. Room good size however had to ask reception for towels and light screen on phone in room very bright. Unable to figure how to change this. Breakfast nice and staff pleasant and polite. Overall a few hiccups but would stay again due to location and spa

Stayed: March 2014, travelled with family
Thank travel1296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 18 March 2014

Dear Guest

Thank you for choosing the DoubleTree Chester for your recent spa retreat.

I am pleased that the staff have been friendly and helpful during your time here and managed to assist with your queries, and that you enjoyed your time spent in the Spa.

Your feedback relating to afternoon tea has been passed back to the restauarnt manager and I would like to offer my sincere apologies for any confusion caused here.

We all look forward to welcoming you back to the hotel again soon.

Kind Regards

Kirsty

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Reviewed 16 March 2014 via mobile

We stayed here for one night, there was a wedding on but we didn't hear any noise, it just added to the lovely atmosphere of the hotel. It is a fantastic location, right near the centre of Chester, cheshire oaks and Chester zoo. The hotel staff were very welcoming and helpful. The spa is lovely and rooms were very clean and homely. I would definitely stay here again!

Stayed: March 2014, travelled as a couple
Thank DalesAbbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 18 March 2014

Dear Guest

Thank you for sharing a review with us relating to your recent stay.

It is great to hear that you had a lovely stay with us, and that depite their being a wedding on during your stay, you were not disturbed.

I am pleased to read that all our staff made you feel welcome during your time with us, and that you found our location close to Chester, the Zoo and Cheshire Oaks to be ideal.

We hope you get the chance to return and stay with us again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range: £84 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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