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Reviewed 1 April 2014

Upgraded to a Junior Suite and it was very good. Bed was huge and extremely comfortable. Nice seating area and workdesk if required. Very good breakfast and service. Had a good relax in the giant jacuzi and the steam rooms were all very relaxing

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank babaloo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 14 April 2014

Dear Guest

Thank you for choosing to celebrate your anniversary here with us at the DoubleTree Chester.

It is fantastic to read that you enjoyed your upgrade to a junior suite, and managed to find some time to relax through in the Club and Spa.

We all look foprward to seeing you back the the hotel again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Room was impressive and disabled facilites were second to none! The hotel staff were friendly and the spa was great experience and well worth a visit. The food was great and we had breakfast in the room which was excellent.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank debrapauli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 14 April 2014

Dear Guest

Thank you for your comments.

It is pleasing to read that our accessible facilities were suitable for you and our staff friendly throughout your stay.

How nice that you were able to enjoy breakfast at leisure in your room.

We hope that you get the opportunity to return to stay with us again soon, and we all very much look forward to welcoming you back.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We were here for a birthday weekend with the girls. This is not a relaxing spa type hotel but is very good for a party weekend. On arrival I felt the reception needed a bit of a spruce up, stained seats are never a good look and dirty white faux leather sofas not good. I can not fault the staff, reception were fantastic and the cookie is an added treat. The Spa was like my local pool on a Sunday morning, so many people and very noisy, there is no where to sit and to be honest £17 was a bit steep, my local pool is £4.50 and has a sauna and a steam room. Charge double and keep the numbers down and it would have been fantastic. The Spa itself is lovely, very modern and clean, just far far to busy. Afternoon tea was lovely and the staff once again were good. Sandwichs were a little stale but the cakes were good. The cocktail class was brilliant and Jack and Rick were superb! We ate at the Marco restaurant which was good, that's all just good, nothing fancy. We were in a side room which was lovely for our little party. I slept like a log but I wear ear plugs others in my party said they were woken by a Hen party coming back. The rooms are great, clean, tidy and have everything you need. Breakfast was very good, full English, tea, OJ and all help yourself and once again the staff were very good.
This is a good hotel thats needs to think about the Spa area its poor but on the whole a great party Hotel and I would happily go again for a party weekend.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jacqui W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 14 April 2014

Dear Guest

Thank you for taking the time to share a review with us.

I am pleased to read that you enjoyed your weekend with us, especially the cocktail masterclass.

It is great to hear how all the staff, in particular Jack and Ricky, enabled you to all enjoy your time spent with us, I will make sure your feedback is relayed to them.

We hope you are able to come back and stay with us again soon, and we all look forward to wecloming you back.

Kind Regards

Kirsty Martin

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Reviewed 30 March 2014

My 4 daughters and I had a great spa day using a
Living Social Deal. The spa was very welcoming although quite busy for a Friday. We had treatments each followed by a two course lunch. The treatments were performed by experienced professionals and we left feeling very relaxed. Would recommend.

  • Stayed: March 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank AlwaysSeeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 8 April 2014

Dear Guest

Thank you for sharing a review with us relating to your recent spa day.

I am delighted to read that you all had a great day here at the Club and Spa Chester, and left feeling relaxed after your treatments.

We all look forward to seeing you at the hotel and Spa again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Stayed for one night to sample spa facilities. Great location and spa facilities. Friendly staff. Great service and food in the Marco restaurant. Only letdown was the leather bacon provided at breakfast.

Stayed: March 2014, travelled with friends
Thank Sheila F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 8 April 2014

Dear Guest

Thank you for your comments.

I am pleased tp read that you enjoyed your stay with us, especially the use of the Spa facilities and your meal in our Marco Pierre White restaurant.

We all hope you can come back and stay again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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