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Reviewed 31 July 2014

(see separate review on Marco Pierre White steak house, which is not good and overpriced)
Impressive look on arrival, (car park very busy and almost full, did wonder what they would do if a guest could not park!) reception as you would expect from Hilton Doubletree and the room was well appointed and clean
lovely open areas to sit outside the smart bar. Breakfasts up to Doubletree standard.
The spa is great and a great bonus whilst staying here. The outside area in the Hydro area is a surprise.
Thoroughly recommend for stays not just Chester but the surrounding areas too as the roads links are good

Room Tip: We had a Ground floor room, set onto the Garden, couldn't hear anything !
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank JDA55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed here for one night for work. The hotel is in a quiet spot and its public areas are nice and feel classy. My room was comfortable, with good, quiet air con and a nice bed. I didn't eat there in the evening. The cooked food on the breakfast buffet was a good choice, but it was a bit dried out. It's about a 10 minute drive to the city centre. I was pleased with what I got for the price.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mont1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

I recently attended a function at this hotel and to be blunt, the food served was an absolute disgrace.

We were charged £22 for a burger that the vans outside of football grounds would have been ashmaed of, a hot dog that was blander than a politician's response to a direct question, both served on buns that were far from fresh, a potoato salad that was ashamed to have that name and a sweet that was a cupcake in disguise. The only good ite, the mozarella in a pesto dressing, ran out well before all guests were served.

No salad and the supposedly 'rustic' bread that was far from that.

This £22 was for a buffet meal, not even one that was served at table.

The organiser had specifically asked for the initial menu sent to her to be improved upon but her request was completely ignored.

Needless to say, this hotel has now lost any future bookings from our large group (over 500 members) and I personally will not set foot over the threshold.

Disgrace is too meek a word.

Stayed: July 2014, travelled with friends
2  Thank StephenAdamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I stayed here last weekend for a friends wedding. I was in a suite with the Bride to be the night before the wedding, and the room was just fab. Very spacious, gorgeous bathroom, and amazing HUGE bed. All the facilites you need and more.
The main bar area is lovely, nice grounds and a brilliant suntrap to sit and relax.
Once we arrived back the following day after the wedding, the staff were faultless. The food was brilliant and the presentation of the wedding room was fantastic.
At this point I had now downgraded to a standard room, which I thought would be a lot less appealing once I had stayed in a suite. Well I was wrong, even the standard rooms are a brilliant size.
The only thing I would say is we ordered breakfast to our room on the wedding morning for the bride, the cooked breakfasts were stone cold and didnt taste very nice atall. Although we also ordered lots of fruit and cereal which was fresh and lovely. The prices are a bit steep for drinks aswell at around £8.50 for a double vodka...which is to be expected for the standard of the hotel.
Overall FAB stay, and I would definetely stay here again, I didnt get to see or use the spa, but would love to try it out when I go back.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank LUCE2483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Abbie - Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded 30 July 2014

Dear Guest

Thank you for your fantastic comments regarding your recent stay at the hotel.

It is a pleasure to hear that you had a great stay with us, and enjoyed all the facilities the hotel has to offer.

We look forward to welcoming you back to the hotel in the near future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

My wife and I had very nice overnight stay on Friday 25/7/2014. The hotel is ideally situated just off the motorway and set in lovely grounds. During our stay we found the food good and all the staff friendly and helpful.

We were however disturbed by the standard of the bath (room 31) which had a lot of enamel chipped off and in our opinion wasn't very hygienic (I have reported this to reception).

Other than that we had a lovely stay and would certainly return.

Room Tip: Room 31 bath has a lot of enamel chipped off.
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Cheshiretraveller062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Abbie - Guest relations at Doubletree by Hilton Chester, responded to this reviewResponded 29 July 2014

Dear Guest

Thank you for choosing to stay at the Doubletree by Hilton on your recent visit to Chester.

Your comments are appreciated and we thank you for bringing them to our attention. We endeavor to act upon feedback where possible to improve the service we provide.

We hope to welcome you back to the hotel in the near future

Kind Regards

Abbie - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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