We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,501)
Filter reviews
3,501 results
Traveller rating
1,606
1,057
496
211
131
Traveller type
Time of year
LanguageAll languages
More languages
1,606
1,057
496
211
131
Show reviews that mention
All reviews the marco pierre white restaurant mpw restaurant double tree warm cookies hoole hall outdoor jacuzzi on arrival spa facilities presidential suite garden restaurant lovely hotel garden room great spa my partner building work lovely grounds relaxation room
Filter
Updating list...
2,064 - 2,069 of 3,501 reviews
Reviewed 1 August 2014

I'm a really big fan of The Double Tree at Chester, it's a great place to meet with my Cheshire girlfriends, now we are so spread across the country. I stayed there recently to celebrate my friends 50th birthday and thought that the service overall was really pretty poor. The lunchtime service was prompt enough, but not served with a smile or any polite notes and breakfast was a huge disappointment, the food lacked simple taste and the presentation of the food was lacking too. This wouldn't put me off going back, because on previous visit everything has been very good, maybe you were having an off day, it was incredibly busy.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

(see separate review on Marco Pierre White steak house, which is not good and overpriced)
Impressive look on arrival, (car park very busy and almost full, did wonder what they would do if a guest could not park!) reception as you would expect from Hilton Doubletree and the room was well appointed and clean
lovely open areas to sit outside the smart bar. Breakfasts up to Doubletree standard.
The spa is great and a great bonus whilst staying here. The outside area in the Hydro area is a surprise.
Thoroughly recommend for stays not just Chester but the surrounding areas too as the roads links are good

Room Tip: We had a Ground floor room, set onto the Garden, couldn't hear anything !
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank JDA55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed here for one night for work. The hotel is in a quiet spot and its public areas are nice and feel classy. My room was comfortable, with good, quiet air con and a nice bed. I didn't eat there in the evening. The cooked food on the breakfast buffet was a good choice, but it was a bit dried out. It's about a 10 minute drive to the city centre. I was pleased with what I got for the price.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Mont1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

I recently attended a function at this hotel and to be blunt, the food served was an absolute disgrace.

We were charged £22 for a burger that the vans outside of football grounds would have been ashmaed of, a hot dog that was blander than a politician's response to a direct question, both served on buns that were far from fresh, a potoato salad that was ashamed to have that name and a sweet that was a cupcake in disguise. The only good ite, the mozarella in a pesto dressing, ran out well before all guests were served.

No salad and the supposedly 'rustic' bread that was far from that.

This £22 was for a buffet meal, not even one that was served at table.

The organiser had specifically asked for the initial menu sent to her to be improved upon but her request was completely ignored.

Needless to say, this hotel has now lost any future bookings from our large group (over 500 members) and I personally will not set foot over the threshold.

Disgrace is too meek a word.

Stayed: July 2014, travelled with friends
2  Thank StephenAdamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I stayed here last weekend for a friends wedding. I was in a suite with the Bride to be the night before the wedding, and the room was just fab. Very spacious, gorgeous bathroom, and amazing HUGE bed. All the facilites you need and more.
The main bar area is lovely, nice grounds and a brilliant suntrap to sit and relax.
Once we arrived back the following day after the wedding, the staff were faultless. The food was brilliant and the presentation of the wedding room was fantastic.
At this point I had now downgraded to a standard room, which I thought would be a lot less appealing once I had stayed in a suite. Well I was wrong, even the standard rooms are a brilliant size.
The only thing I would say is we ordered breakfast to our room on the wedding morning for the bride, the cooked breakfasts were stone cold and didnt taste very nice atall. Although we also ordered lots of fruit and cereal which was fresh and lovely. The prices are a bit steep for drinks aswell at around £8.50 for a double vodka...which is to be expected for the standard of the hotel.
Overall FAB stay, and I would definetely stay here again, I didnt get to see or use the spa, but would love to try it out when I go back.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank LUCE2483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Abbie - Guest Relations at DoubleTree by Hilton Chester, responded to this reviewResponded 30 July 2014

Dear Guest

Thank you for your fantastic comments regarding your recent stay at the hotel.

It is a pleasure to hear that you had a great stay with us, and enjoyed all the facilities the hotel has to offer.

We look forward to welcoming you back to the hotel in the near future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews