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“Good Doubletree”

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Doubletree by Hilton Chester
Ranked #16 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 21 August 2014

I like the Doubletree brand, particularly outside of the US. They tend to be quirkier, more unusual buildings rather than concrete tower blocks. Good service, tasty breakfast and a good night's sleep.

  • Stayed: March 2014, travelled on business
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Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for taking the time to share a review with us in relation to your recent stay. Really appreciate your feedback and we hope to see you again soon sometime in the near future

Kind regards
Katie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,235)
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1,769 - 1,775 of 3,235 reviews

Reviewed 21 August 2014 via mobile

Family suites are great, 2 bathrooms, large revolving tv which the kids loved, tv also has sky sports - bonus!
The pool/sauna/steam room are Also really well presented and modern.
Would definitely recommend

  • Stayed: August 2014
    • Value
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Thank King-Among-Men
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,
Thank you for your feedback. 

We are pleased to hear that you enjoyed your stay with us and would like to take this time to thank you for your feedback.


We hope that we will be welcoming you back very soon.


In the meantime, why not like us on Facebook and start to follow us on Twitter to receive our latest offers and promotions.


Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I don't usually review hotels due to the amount I stay in and as all are very much of a muchness. Have to put a quick comment on this hotel though. Everything was perfect, room excellent, staff super friendly & polite (couldn't do enough for me). Gym & Spa were superb, although a little busy. Ate on the evening in MPW's, which again was excellent and beat the food that I have had in other MPW's in Birstol & Birmingham hands down! Well done double trees will be returning.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Marco D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,
Firstly I would like to thank you for taking your time to review our hotel on trip advisor, and for choosing to stay at Double tree by Hilton Chester.


I am happy to see that you enjoyed your stay so much. Your feedback will be passed onto our team members. 


We hope to see you again soon sometime in the near future.

Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Stayed here with my daughter to use the spa and visit Cheshire Oaks Shopping Village. Spotlessly clean room and comfy beds with lovely squishy pillows. Friendly, helpful staff especially girls on reception.
Spa was quite busy for a Wednesday but liked the small outdoor pool area.
Dinner in the brasserie was lovely, again good service and nice menu, reasonably priced. Breakfast a typical hotel buffet but good choice.
Hotel about 5mins from Chester and only 10mins from Cheshire Oaks Village by car.
Would stay agin if visiting Cheshire Oaks.
Would recommend.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MazSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,

Firstly I would like to thank you for taking your time to review our hotel on trip advisor, and for choosing the Double tree by Hilton Chester for your stay. 

I am happy to see that you enjoyed your stay and I have passed your comments onto our Front of house manager and Brasserie manager. 

We hope to see you again soon sometime in the near future.

Kind regards
Katie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

My whole family enjoyed our stay at Chester very much. The family consisted of myself, aged 77years! my daughter and 2 grandaughters, ages 12 and 13 years respectively, The hotel was comfortable and clean and the staff very friendly and helpful. The swimming pool and spa were an added bonus and we look forward to another visit.

  • Stayed: August 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for your amazing feedback. We work hard to create an experience that our guests love and am pleased that you enjoyed yours so much.

We would like to take this time to thank you for your feedback.
We look forward to welcoming you back very soon.



Kind regards
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

The hotel and facilities were excellent. The food was excellent. We found the staff friendly and polite. The room was brilliant and we thoroughly enjoyed our stay. An absolute perfect way to enjoy our 5th wedding anniversary. Would like to extend our heart felt thanks to everyone at the double tree in Chester.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest,

Firstly I would like to thank you for taking your time to review our hotel on TripAdvisor, and for choosing the Double tree by Hilton Chester to spend your wedding anniversary. 

I am happy to see that you enjoyed your anniversary, and we have made your stay that bit more special. 


We hope to see you again soon sometime in the near future.

Kind regards
Katie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Enjoyable stay at the doubletree Hilton - spa great and food good quality. Service at breakfast was slow (table clearing) we were told by member of staff this was due to half the staff being drafted to another room to cater for a wedding party (surely more staff needed when wedding on)? Apart from this can't fault it - clean good sized room with everything we needed - young male member of staff in dining room (sorry can't remember his name - fair hair - tall looked in his 20's) served us as was a credit to the hotel - very engaging and polite but with a sense of humour too (more like him please) looked like he really wanted to be there - great to see. We booked a special deal and it was exceptionally good value. Well done Hilton. We will be back!

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Penmonone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree2, Front of house team at Doubletree by Hilton Chester, responded to this reviewResponded 2 September 2014

Dear Guest

,
Thank you for your positive comments regarding your recent stay at the hotel. 

It is a pleasure to hear that you had a great stay with us, and your feedback will be passed onto our team members here at Double-tree. 


We look forward to welcoming you back to the hotel in the near future. 



Kindest Regards
Katie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Family Hotel in Chester
#7 Spa Hotel in Chester
#11 Luxury Hotel in Chester
Price Range: £62 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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