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Traveller rating
1,841
1,182
592
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176
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Reviewed 30 November 2017

Our trip was to celebrate our friends 40th. Had a lovely day in the spa followed by a sumptuous steak and a sleep over. Highly recommended. Spa was sensational, food was excellent and the service was excellent.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 598cathe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded 3 December 2017

Dear 598cathe,

Thank you for taking the opportunity to share your great review of your recent stay with us to celebrate your friends special birthday.

We are delighted to hear that you have left our hotel with lasting, positive memories of your entire stay, and that our team delivered excellent service.

We would welcome the opportunity to welcome you back to stay with us in the not too distant future.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

The spa st this hotel is one of the best we have ever been to and we go to a lot . The Food was lovely , the staff were very good , just needed more of them but this was noted when I complained about it

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded 3 December 2017

Dear Karen D,

Thank you for taking the time to share your review of your recent stay with us at DoubleTree by Hilton Chester.

We are very lucky to have fantastic spa facilities available for our guests to use, and love to hear what their thoughts on them. It goes without saying that your comments about them being one of the best you have visited is gratefully accepted.

Our team work very hard to ensure our guests are assisted, when required, and it is pleasing to hear that they have left you positive memories.

We ask our guests to let us know if anything could be improved and thank you for letting us know about your concerns and will always act upon our guests feedback.

Should you be in the area in the future we would be delighted to welcome you back to stay with us in the future.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

The hotel looks spectacular on arrival with large well kempt grounds and plenty of parking. The reception was very modern with plenty of staff to support check in. Cookie on arrival as the norm. My room was on the first floor. The room was large modern very clean with AC. There was a slight smell of dampness when entering the room but it didn't linger. The room had a fridge iron large tv. The bed was huge and very comfortable. Two night stay hotel was quiet and had a good trip. Would recommend and stay again. Breakfast again was usual self service, good quality and plenty to offer. The staff were very friendly. Room service was fast and reasonably priced.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank L1673EDjamesm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded 3 December 2017

Dear James M,

Thank you for choosing to stay with us recently and also for taking the time to share your thoughts on your time here.

We have recently undergone a significant improvement plan, including landscaping and more car parking spaces and are delighted to hear that you enjoyed the sense of arrival at the hotel.

It is great to hear that you were comfortable in your room, with everything that you needed and that you slept well whilst here.

Our team take great pride in offering a friendly, helpful service and are please that we all succeeded in this aim.

Should your travels bring you to Chester in the future, we would love to have the opportunity to welcome you back to stay with us.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

Great hotel.
Helpful friendly staff.
Excellent breakfast.
Room service good.
Menus varied

One massive downside which prevents it being 5*.... use of pool and spa not included in price.

£15 per session too.... £15 does not cover use for the full stay.

Date of stay: November 2017
Trip type: Travelled with family
Thank davidfF5588IQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded 3 December 2017

Dear David F,

Thank you for sharing your positive review of your recent stay with us at DoubleTree by Hilton Chester.

We are delighted to hear that you enjoyed your time here. Our team take great pride in assisting our guests in a friendly and it is great to hear that you found them to be like that.

Should your travels bring you back to Chester in the future we would love to have the opportunity to welcome you back to stay with us.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

The Hilton is in a great location, loads of free parking at the hotel and only a £7 taxi ride from the city. We ate in Marco’s Friday night pm and had a great meal in the buzzy restaurant. Saturday was spent in the city and Saturday pm we ate in the regular hotel restaurant. If you plan on using the spa, you need to note that it’s open to children, Sunday morning was a pretty full on.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank LADoyle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded 3 December 2017

Dear LADoyle,

Thank you for choosing to stay with us, and we very much appreciate you taking the time to share your review of your time here at DoubleTree by Hilton Chester.

Our location is great for exploring the local area with many attractions not too far away, such as the city of Chester, Chester Zoo, Cheshire Oaks outlet village and also the North Wales coast.

We are very lucky to have a Marco-Pierre White Steakhouse as one of our dining options and love to hear how our guests have enjoyed the food, service and ambience.

Should your travels bring you back to Chester in the future we very much hope to have the opportunity to welcome you back to stay with us.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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