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“No - name policy”
Review of Dene Hotel

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Dene Hotel
Ranked #42 of 44 Hotels in Chester
Coventry, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“No - name policy”
Reviewed 21 July 2013

Don't stay here. If you have any problems they have a NO- refund, NO- name policy. So if you call to speak to them they won't tell you the name of the person you are talking to. They do NOT have a complaints procedure I could go on but I think you get the message..

Stayed July 2013, travelled with family
Helpful?
1 Thank Lin186403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 July 2013

If you put 25w bulbs in the bedroom and bathroom then it could look romantic this certainly didn't. No bedside lamps either, thank goodness I had a backlit ereader. Hot water? Well it was a good three and a half minutes coming whatever time of the day I ran it. I paid £220 for a double room for single occupancy for the weekend with additional £9.90 for the breakfasts. WiFi only in the bar, despite announcing a restaurant it does not have one only a dining room for breakfasts. They were an experience too, it appears all the cereals are loose in bowls on a table, as were the sachets of ketchup etc and the preserves. Orange, apple juice and milk were in a fridge but only half pint glasses on a tray to pour them into. No menu, so being asked what you wanted was novel. I got the full english, no toast came because I suspect as the place was full of young men, the girls were more interested in giggling with them than serving. No choices of wine at the bar, no that's not correct white or red Echo Falls was the choice. Not that it was the hotels fault but the young men were pretty rowdy all the time day and night. I cannot fault the very friendly reception and bar staff it's only saving grace. Would I recommend it, never!

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vjeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chester hotels

Manchester, England, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 June 2013

Where do I start we paid £110 for a night in this hotel the double bed was small the light in the bathroom was so dull i didn't see the dirty shower till the morning which was just a trickle of cold water. Walking down the stairs the walls were filthy. We went down for breakfast my cup was dirty so i swapped it for another one which was worse this put me off eating in there so we packed up and went to a cafe in chester . We will not be staying here again!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2013

We have been traveling the UK for 4 weeks and this place has to be the single worst accommodation of our whole trip. GBP69.00 including 2 breakfasts was way over the top for this place. Not sure how the other reviewers paid GBP36.00 so it is obviously we were ripped off. In fairness though the staff were very good and helpful.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
123 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 June 2013 via mobile

Stayed here for one night only. The hotel is a bit tired and so are we after a noisy night.
The ceiling/ second floor is very squeaky and the plastic mattress protector was noisy.
But I guess we have no right to complain at only £35 for a double room.
Rooms are small but clean and very friendly staff.

Stayed June 2013, travelled as a couple
Helpful?
Thank Hieke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 June 2013

We stayed here for just one night. £45 for a double room on a Friday night was very good value for money. Less than a mile from the town centre. Free on site parking was an added bonus. The room and bathroom was newly decorated. Lovely bedding and towels. Tea and coffe making facilities. Would use again

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mammamarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANCHESTER
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 May 2013

Stayed at Dene hotel for 1 night over the bank hol weekend and to be really honest it was "ok".We just wanted a place to rest our heads after shopping! so for the price we paid £35 thats all we would have give. It is only 2 star and parts of hotel have been refurbished??? . Next morning we went to get a shower........ no hot water..... oh well a cold wash was sufficient and we had breakfast for an extra £4.95 each, which was just "ok". All in all the Dene is only 2 star and pretend to be of an higher standard! you get what you pay for!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MELLORSManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dene Hotel

Property: Dene Hotel
Address: 95 Hoole Road, Chester CH2 3ND, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #42 of 44 Hotels in Chester
Price Range (Based on Average Rates): £
Hotel Class:2 star — Dene Hotel 2*
Number of rooms: 8
Reservation Options:
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Also Known As:
Dene Hotel Chester, Cheshire

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