Having read recent reviews about this hotel and many poor ratings ,we decided to give them the benefit of the doubt so we booked for three nights 25th-28th November.
On arrival about 3pm after travelling down from Scotland on an extremely cold and frosty day,we were allocated room 18 which felt like stepping into an icebox! (radiator stone cold)
Asked the reception when the heating came on ,got a rather strange look and was asked when do you want it on? Not a good start!
The room itself was run down, curtains hanging off the rail and the windowframe in the bathroom was rotten and crumbling, the radiator in the bathroom had been removed for room refurbishment but was never put back which made it very unpleasant taking a shower and the lighting was very poor
Choice of cooked breakfast was very basic almost a take it or leave it
Hotel completely lacked atmosphere and is very run down. Glad we only paid £38.00 per night and not the full price would have been asking for some money back
On the plus side there is off street parking and Chester Town Centre itself is about a 10minute walk away
To sum up would definitely not stay here again
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- Also Known As:
- Dene Hotel Chester, Cheshire