I don't really know where to start with this hotel, as it was both good and bad.
I think that my problem is that I expected more from a McDonalds hotel(we've stayed in others), and I certainly expected more from a 4* hotel in Chester.
I booked this hotel ONE YEAR ahead of our stay, as it was a surprise to my wife to celebrate our 40th Wedding Anniversary.
Six months before our stay, I happened to be in Chester and called in at the Blossoms to enquire about details regarding breakfast, evening meals and friends coming to celebrate with us, and their dining arrangements.
I had already requested a quiet room at the rear when I booked(one year before), and I restated my request when I popped in six months later. I was also told by the gentleman on reception(an east european gentleman) that there would be a "little surprise" for my wife when we arrived(as a 40th Anniversary present, I presumed).
WE GOT NEITHER A QUIET ROOM AT THE BACK, NOR THE "LITTLE SURPRISE."
When we arrived, the gents toilets opposite reception was floooded and out of bounds, and guests were advised to use the disabled toilets instead. We arrived on the Thursday, and I used the disabled toilets as advised, only to discover that there was NO paper towels to dry my hands with(and no hand dryer), I reported this, but there was still no hand drying facilities available on Friday, Saturday and Sunday. No matter how many times I reported this, NOBODY DID ANYTHING TO RECTIFY THE PROBLEM.
I thought this was very unacceptable. Any half-wit knows that lack of hand washing facilities in a hotel is a recipe for disaster. On the day that we left, I complained AGAIN. Incidentally, all this time, the gents toilet was STILL OUT OF ORDER.
Breakfast was OK, but the waitress had an annoying habit of sitting us down, taking our breakfast order, and then bringing the toast and coffee to the table, which inevitably went cold before the breakfast arrived.
Incidentally, the FULL BREAKFAST could have fit on a side plate - ONE small rasher of bacon, ONE sausage, ONE teaspoon of beans etc etc. YES, it was a full breakfast, just about fit for a dwarf ?
Other gripes - My wife ordered Salmon for her evening meal, and then when no sauce arrived with it, she requested some Hollandaise Sauce. A teaspoon of the sauce duly arrived in a very tiny dish ..... and she was charged £3 for the privilege. THAT WAS JUST SHEER THIEVERY. - Just a blatant rip off.
Most of the restaurant prices were overpriced, and the restaurant itself was not brilliant.
Other than that, the hotel was lovely.
I won't be returning to the Blossoms, as I don't deal with rip-off merchants, and charging £3 for a bit of sauce was certainly a rip-off.
- Official Description (provided by the hotel):
- Macdonald New Blossoms Hotel, part of the AA Hotel Group of the Year 2013/14 is a classical boutique hotel in the heart of the historic City of Chester, situated on the famous City Walls and near the Eastgate Clock Tower, said to be the second most photographed clock in England. First opened in 1650, you won't find another more historical hotel in Chester but you will find our hotel's period charm blends perfectly with modern luxury, creating the perfect environment to relax and unwind. Our elegant stylish and flexible function suites teamed with a city centre location, provide the perfect environment for a wedding, conference or event with free, unlimited WiFi powered by The Cloud for every delegate. Our Meeting and event promise will make sure you get the environment and dedicated team to meet all of your needs. When the business day is done, there's no better place for you to retire to than the new 1650 St Johns Restaurant where you'll dine on sensational food using fresh, quality ingredients, topped off with an excellent wine selection and friendly, personal service. Aiming to be one of the coolest new restaurants in Chester, enjoy our personally crafted 2-4-1 cocktails every evening between 5pm-7pm. The hotel has the perfect location to sample all the delights that Chester has to offer including shopping, Chester nightlife, Dee River cruises, the famous Chester Racecourse along with historical attractions such as The Rows and City Walls. A 15 minute trip will take you to the Chester Oaks Designer Outlet or Chester Zoo. ... more less
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- Also Known As:
- Macdonald New Blossoms Chester
- Hotel Macdonald New Blossoms
- Macdonald New Blossoms Hotel Chester, Cheshire