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“A warm bath - not”

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Holiday Inn Chester South
Ranked #20 of 44 Hotels in Chester
Lancashire
Level Contributor
1 review
“A warm bath - not”
Reviewed 5 December 2012

We had needed a weekend away for some time and since we don't have a bath in our home we chose somewhere that we could have a warm and relaxing stay. The only thing was at 8:30 pm we tried to have a long soak before a glass of wine and sleep.
That didn't work! My husband tried to run his bath and couldn't get any hot water so we rang reception and a handy woman knocked on the door asking to try the tap 5 minutes later. She would go off to check the boiler I was informed. We heard no more. After 30 minutes we decided to try again. This time my husband got a half a bath full of warm water and decided he was ok with that.
Then when I ran mine I got 4 inches! On leaving the next day I mentioned this, just to get a nonchalant 'sorry!'
I complained on the website and was just told that my comments would be passed on. I have heard nothing.
We really liked Holiday inn's but this has now changed since our second night was spent at an express version in Crewe. This one just had a shower, and a breakfast that was a free for all, by the way don't expect all your breakfast on your plate at once as you'll have to grab it whilst it's on offer. Breakfast in stages isn't my thing. What did I get when I mentioned this in my complaint...This is the way we operate now.
Not happy with the whole customer journey as a result. £150 not well spent on 2 nights accomodation with breakfast.

  • Stayed October 2012, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank recipr0city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (216)
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English first
Manchester, United Kingdom
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 December 2012

We had a great time with a special offer for 2 adults and 2 kids with entry to Chester Zoo included. The reception staff were lovely and the kids loved the swimming pool. The guy on the swimming pool was a great help to us. The kids loved the breakfast. We will definitely come again if a similar offer is on again!

  • Stayed December 2012, travelled with family
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Helpful?
Thank Debi999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north west
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 December 2012

Once again stayed at this hotel we have stayed here twice before and once again the service was excellent rooms very nice and very clean .
Bar prices very expensive other than that a great place to stay Chester very close great weekend had by all.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmwNorthWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 December 2012

staff great but the very big but stayed at a lot of hotels in my time but this one takes the worse vote for us, listening to next room having s..x at 2am and 4am realy isnt good that was fairly quiet after the arguments you could hear upstairs with some people at half 2 in a morning fri-sat nights, the walls are so thin its unbeleivable you hear everything and when i mean everything its just that, food was fair but well overpriced cold burger and 8 chips im an adult not a child, wife hated the place . so if you intend not to sleep as we didnt both nights fri-sat stay well clear of this place, poor excuse for an overpriced business park hotel.

Room Tip: go elsewhere...
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  • Stayed December 2012, travelled as a couple
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Helpful?
Thank Smiggylad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chester hotels

wales
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 November 2012

Dated room with no mobile phone reception.
Shower temperature adjustment faulty and the washbasin seemed to have been painted over with some type of gloss paint which was cracked and peeling. Definitely not up to the standard I would expect of a HI.
The receptionist was responsive when I provided feedback and immediately offered compensation.
Staff were pleasant and helpful - but I will avoid this hotel in the future, despite it's convenient location for business travel by car.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lazydaysWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Chester South, responded to this review, 12 December 2012
Dear lazydaysWales,

Thank you very much for sharing your experience with us. Please accept my apologies for falling short of your expectations specifically with some of the amenities in the room. I am also glad that the staff responded to your concern immediately. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwen, United Kingdom
Level Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 27 November 2012

Stay here & use the park & ride to get in to Chester - takes about 20 minutes & costs £2 per person return. Despite the out of town location this hotel is always busy so book in advance. Breakfast can get very busy at about 9am so get in 15 minutes earlier & bag the best seats. Reception staff very helpful - if you are celebrating an event let them know - they usually come up trumps somehow - nothing is too much trouble for them!

Room Tip: Executive rooms & ask for a quiet room - bit of a walk to the far end of the property but worth...
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  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank PhilLDarwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 November 2012

We often stay in IHG chain hotels as we are priority club holders. Our stay was to enjoy a one night stay celebrating our wedding anniversary and a shopping trip for Chester. Outside of the hotel was as other reviews have said but we where expecting that having read up on them.

Checked in at 2pm and room was ready for us then, on the ground floor quite a long walk but as it was just the two of us this was fine and any raised areas had a ramp so those with wheelchair/pushchairs would be fine.

Room was as expected, plenty of space with a sofa and very clean and comfortable. We decided to have a snack and a drink in the bar area. Service was very slow, one staff member was getting change talking at reception, a staff member go to the side door by the bar and not appear, then another young girl came to the bar to prepare drinks for a room service tray but did acknowledge my waiting husband and called someone over.

We paid £17 for a small glass of wine, pint and a sharer platter with pork pie, scotch egg, bread, pickles. We were pleased with the quality of the food although for what we paid we expected a bit more.

Disappointed again with bar service late evening, charged £16 for a double gin and tonic and Baileys, no lime offered with the gin or the drinks offered to be taken over to the table. Bar man made no conversation and prices way to high for what we received.

To get into Chester we walked to the park and ride near the hotel and paid £7 for a taxi back late evening.

I asked reception to take off the 10% service charge on check out which she did but I was not asked why which I would have explained my reasons. Overall pleased with reception staff, feel more training needed for the bar staff.

We ate dinner and breakfast in town. Breakfast was offered at £9.95 each at a discounted price if we booked on the day we arrived.
Didn't get the chance to try out the pool facilities, I would stay here again but not use the bar. Maybe next time the Express Holiday inn so we are in town.
Very clean and well maintained interior which is why my rating is 4.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chester South

Property: Holiday Inn Chester South
Address: Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 44 Hotels in Chester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Chester South 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Holiday Inn Chester South has 145 newly refurbished bedrooms, decorated to a high standard with new bathrooms. Standard twin and double rooms have walk in showers provided and family rooms and executive rooms have bathrooms with a bath and shower over. The modern Open Lobby Concept is a bright and vibrant place to catch with with colleagues, friends and families. Serving Starbucks Coffee with a grab and go sandwich selection, serving food all day. The hotel is all non smoking and is ideally situated on the edge of the Roman City of Chester, located just off the A55 adjacent to Chester Business Park. All public areas and bedrooms have full air-conditioning and Wi-Fi access has been installed. In an excellent location for both business and leisure visitors alike. Benefiting from immediate proximity to Chester and its attractions including Chester Races, Grosvenor Museum, Cathedral, Chester Zoo and Islands, Cheshire Oaks Outlet Village and Blue Planet Aquarium. The Holiday Inn Chester South provides an ideal visitor base, with a choice of accommodation including standard, executive and accessible bedrooms. We have excellent range of facilities for both business and leisure travellers including kids stay & eat free*. The hotel has a fully air conditioned gym, 15m heated swimming pool, sauna and jacuzzi, with trained staff to assist in your visit. ... more   less 
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Also Known As:
Holiday Inn Chester South Hotel Chester
Chester Holiday Inn
Holiday Inn Chester South Cheshire

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