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“An “Absolutely Fabulous” venue for groups to visit.”

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Mercure Chester Abbots Well Hotel
Ranked #30 of 45 Hotels in Chester
Reviewed 5 January 2012

What more would anyone wish for than good food, excellent service and warm and friendly personnel? As an organisation, over the Christmas period, we took many groups to the Mercure for a festive, entertaining day out which included a delicious Christmas lunch. The staff, the friendliest, politest and most attentive we have ever experienced, are excellent and they all went out of their way to ensure each visitor enjoyed their day. Some groups came from the South and booked for an overnight stay as well; visiting Chester on their second day. They too said nothing was too much trouble and everyone went out of their way to make their stay very enjoyable. This hotel has achieved the perfect balance between friendly and professional. We would recommend The Mercure Chester East most highly.
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  • Stayed: December 2011, travelled with friends
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Thank Anne839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 18 January 2012

Dear Anne839

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.co.uk.

I was absolutely thrilled to read your very positive comments about your recent visits to the Mercure Chester East and your great comments. It has been a real pleasure working with you and I look forward to welcoming you back later in 2012.


Yours Sincerely
James Lake
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,519 - 1,525 of 1,576 reviews

Reviewed 28 December 2011

My partner and I stayed here December 2011 for one night. We were not expecting much for a 1 night stay in a city hotel and thought it was wonderful. The room was clean, 3 course dinner was lovely and breakfast particularly good with fresh fruit, cooked breakfast, lots of choices. Spa facilities were great, reasonable sized pool, sauna, steam room, jacuzzi. Terrific value.

  • Stayed: December 2011, travelled with friends
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Thank andreadavies36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 18 January 2012

Dear andreadavies36

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.co.uk.

I was thrilled to read your very positive comments about your recent stay and fabulous food and facilities that you enjoyed.

We look forward to welcoming you back to the Mercure Chester East in the future.

Yours Sincerely
James Lake
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2011

We had a lovely weekend at this Hotel. The hotel reception staff were excellent and extremely friendly. The staff in the restaraunt and bar were also superb.

The hotel is a good 30 minutes walk to the centre of Chester, or a £5 taxi ride. We found this no problem at all and found it less hassle than having to struggle with parking in the city centre.

The food in the restaraunt was very good. The Sea Bass I would certainly recommend to anyone tempted.

Although from the outside, the hotel looks a little dated - the inside is lovely and modern with a large bar and reception area. The room was clean and big enough for the two of us. The bed was comfortable. Couldn't have asked for more.

Overall an excellent hotel to use if your visiting Chester and need somewhere close enough to easily get into the Centre.

  • Stayed: December 2011, travelled as a couple
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Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 18 January 2012

Dear uk_dalefan

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.co.uk.

I was thrilled to read your very positive comments about your recent stay and the great service you received from reception, bar and restaurant in particular.

We look forward to welcoming you back to the Mercure Chester East in the future.

Yours Sincerely
James Lake
General Manager

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Reviewed 19 December 2011

very good night will deffo be going to next years 999 night went with few work friends who all said how good the night was.
the hotel was very clean room was lovely and very comfortable
the staff very friendly people service excellent with lovely food.
staff looked very smart and proffessiona in their roles specially martin bar man and lorraine although all the staff looked after us aLL VERY WELL Xl

  • Stayed: December 2011, travelled with friends
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1  Thank karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 21 December 2011

Dear karen b

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com. I was thrilled to read your very positive comments about your recent 999 party night and I was delighted to hear that you want to rebook for 2012, Claire and Bev are awaiting your call! I was particularly pleased to read your kind comments about Martin and Lorraine, please be assured that I will pass your kind words onto them.

Yours Sincerely
James Lake
General Manager

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Reviewed 19 December 2011

I have used this hotel for both business and weekend breaks. I would thoroughly recommend it. The standard of food is both excellent and great value for money. I found the team to be most helpful and the hotel has a friendly atmosphere. Rooms are spacious with modern decor. Room facilities are ample with all of the mod cons - trouser press, iron / board, desk area ....etc. The leisure centre is free for residents and is adequately equipped with weights and a dedicated fitness room. It also has a nice pool, spa and steam room. The lounge area and bar also has free wifi access. A great hotel !!

Room Tip: Downstairs best. Avoid those adjacent to entrance as landscape gardners start work early in the morn...
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  • Stayed: December 2011, travelled on business
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 21 December 2011

Dear Chris B

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com. I was thrilled to read your very positive comments about your recent stay and I would hope that we would have the pleasure of welcoming you all back to the Mercure Chester East Hotel in the near future.

Yours Sincerely
James Lake
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2011

Definately a budget hotel. A bed past it's sell by date and soft useless pillows giving no support left me waking up creaky and naggy. Add on the missed wake up call and it's two strikes against. Fortunately just a one night stay after a Christmas party. Not much different from a budget Premier Inn.

  • Stayed: December 2011, travelled solo
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Thank MartinB59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 18 January 2012

Dear MartinB59

Thank you for your recent review on Tripadvisor.co.uk

I was disappointed to read that you felt that your bed in particular was not up to a high enough standard. I have asked my Head Housekeeper to undertake a full bed survey to identify which beds we need to replace and ensure that going forward we have a better system in place to replace beds quicker.

I would hope that this would not deter you from a return visit and that you enjoyed your Christmas Party.

Yours Sincerely

James Lake
General Manager

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Reviewed 13 December 2011

was well looked after by james (manager) , he made sure that everything was right the little things that made our stay brilliant.

relaxing steam and sauna rooms , fantastic food

definitely going again to get away from the madness

Room Tip: have the three course dinner added to your deal excellent
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  • Stayed: November 2011, travelled as a couple
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Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 16 December 2011

Dear rwgsiteman

Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com. I was thrilled to read your very positive comments about your recent stay and I would hope that we would have the pleasure of welcoming you all back to the Mercure Chester East Hotel in the near future.

Yours Sincerely
James Lake
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: £52 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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