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“Rooms terrible.”

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Mercure Chester Abbots Well Hotel
Ranked #26 of 44 Hotels in Chester
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rooms terrible.”
Reviewed 16 December 2012

Purchased a "deal" through a well known discount website. Had to pay hotel for an extra £20 saturday supplement. Hotel seemed ok on arrival, staff tended to stare a little bit more than needed. Reception area seemed ok.
On arrival at the room it was definitely not four star. Every floor board creaked in a bizarre fashion. Small room, small 1980's bathroom. Looking out of the window reminded me of a cold war army barracks.
The bed was uncomfortable and to top it of if i wanted to put th tv on i had to pay £14,95 for the pleasure.
Over priced stary staff, ive stayed in better hostels in eastern europe.
I actually went home after 3 hours.

Room Tip: Stay at premier inn.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 17 December 2012
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

We are working through a programme of decorations in the hotel and I can only assume that your bedroom was one of the ones that have not been complete. Perhaps when you are next in the area you could contact me personally and I will ensure that you receive one.

In terms of the television, there is a selection of channels free of charge the only additional charge is for pay per view box office movies.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Honiton, United Kingdom
Level Contributor
83 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 December 2012

Visited on a KGB deal good value for money £59 per night B &B for two people stayed for 2 nights. Found all staff to be extremely friendly and helpful. Room on the small side but more than comfortable and spotlessly clean.
Watch out for the coach parties, avoid the restaurant when they're around. We had some in the room next door who kept us awake until 12.45am. Good quality food in the restaurant.
The hotel is well located for visiting Chester we used the park and ride 5 minutes walk from the hotel.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shearsjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 17 December 2012
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2012

This is the third two night mid-week break with Mercure inside two months and it was well up to standard.We stayed at the Abbotts Well in Chester.Great food,great Seb Coe lessure center and excellent service.Breakfast was plentyfull and the evening meal on the first night was of top quality.All the staff were helpfull and the Hotel was very clean.Park and ride only two minutes walk down the road so no need to use the car,We would recommend this Hotel to our friends and we would deffinately return again.Real value for money.

Room Tip: Park and Ride two minutes down the road.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 14 December 2012
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 December 2012

We got a great deal £139 for 2 nights for 2 people inc Breakfast each morning and Dinner on first night. If you work this out, we probably paid £25 per night each inc Breakfast ! (allowing for a 3 course dinner)

The reception, bar areas and restaurant are well furnished and airy, making for a relaxing area for a pre/post dinner drink. The Food on the 'Free' dinner night was ok, not gourmet but good non the less. Breakfast each morning was very busy, but they kept replenishing the food and it was of a good standard, so no complaints there.

The Rooms were very small (Standard), but very clean and for the money, again no complaints. Perhaps the best asset of this hotel is the staff, Throughout the Hotel, Bar, Reception and Restaurant, there was always a sincere smile and a genuine willingness to help and make our party feel welcome, Well Done !!

I would say that the hotel fits into a reasonable 3 star, rather than 4 star, but good overall stay.

We had great weather, cold but sunny, and walked along the canal path into Chester, about 40 mins, and got a taxi back £4.90. All in all a great weekend and would definitely consider a return visit

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 190728Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 11 December 2012
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2012

Just checked in to the so called 4 star.. its more like a 2 star. Not as described at all. The next two nighs will not be as good as we wanted now.
No upgrades available. Nice staff but nothing they can do to help us with the poor room

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neveot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 11 December 2012
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

We are working through a programme of decorations in the hotel and I can only assume that your bedroom was one of the ones that have not been complete. Perhaps when you are next in the area you could contact me personally and I will ensure that you receive one.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chester hotels

Level Contributor
165 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 8 December 2012

Just got back home from a two night stay and can't wait to book again for nxt year when we arrived the computer system had gone down so we were given a free drink in the bar whilst we waited for our room key after settling in we went for a swim and sauna (which was all included in our deal) included evening meal was superb and the staff were lovely and pleasant they could not do enough for us as were the staff on the morning when we went for breakfast which was also very well cooked for a buffet style brekkie may I take the time to thank you all for making us feel very welcome we will certainly be back

Room Tip: Our room was fine 122 on the bottom floor ( too hot ) but cosy
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bageyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 11 December 2012
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us and particularly the customer service you received from Cathy, please be assured that I will pass your kind comments onto her and the remainder of the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 December 2012

We stayed here with another couple to celebtate my birthday.Receptionist Cathy was nice and friendly,explained everything necessary,we booked our evening meal at the restaurantand then had a nice lunch in the bar,only one member of staff so there was a long wait.There is a park and ride next door so we went into chester on this,£2 for a return journey. It is a half hour walk if you prefer. The staff are very friendly and helpful.Breakfast is buffet style,everything you want there plus a pot of tea or coffee.Evening meal was good value in the restaurant. our only thoughts were the drinks in the bar were a tad expensive.The bar was a no go area saturday afternoon for an hour as wedding guests had taken over. We used the spa on saturday afternoon and the facilities are excellent..

Room Tip: We were on the second floor and we had no noise or problems of any sort
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 5 December 2012
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Property: Mercure Chester Abbots Well Hotel
Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chester
#12 Luxury Hotel in Chester
#12 Business Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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