This hotel can only be a 4 star hotel because of the spa/swimming pool attached to it.Take away this and it is a tired looking 3* hotel at best.Stayed here on a groupon deal and because of this it was reasonable value.
Room was clean and tidy albeit a little tired and the bed very comfortable and tea/coffee facilities very sparse.I overheard several other guests during my stay ask for more tea and milk!
The hotel needs some money spending on refitting carpets in the corridors to some of the rooms as some are quite worn and reflect badly on the hotel......but my one piece of advice to the hotel management from someone who works in the customer service industry and understands what excellent service looks like is revisit how your staff interact with your guests(they need to understand that they are on view all of the time and must show interest in the guests and listen to what they are saying.
- Official Description (provided by the hotel):
- Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more less
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- Also Known As:
- Ramada Chester
- Chester Ramada
- Mercure Chester Abbots Well Hotel Cheshire