Arrived at the hotel and shown our room, however it was not what I had booked
using Late-rooms I had booked a suit as due to health reasons I maybe up during the night.
Reception said we do not have any suites available, however this was sorted out to our satisfaction.
Due to my health conditions I need to have food that is piping hot therefore the buffet breakfast out of the question until I mention it to the breakfast room staff and was told it would be cooked for me. THANK YOU
We ate in the hotel however I do feel that dining room guests SHOULD NOT have to wear winter woolies, the dining room was Freezing as well as ALL public areas and corridors.
If the Mercure is to pass itself as a 4star hotel MANAGEMENT need to ensure guests comforts are meet.
The actual staff could not do enough HOWEVER I feel senior management are letting the hotel down.
My final statement is that the facade needs bringing into the 21st century and they need to stop advertising Christmas with all the sleighs etc before Bonfire night, ( The years pass quick enough)
- Official Description (provided by the hotel):
- Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Chester
- Chester Ramada
- Mercure Chester Abbots Well Hotel Cheshire