My boyfriends parents bought me the spa day with lunch package for my birthday present and we went along on the 30th November with her best friend and mine. The spa receptionist was very nice and took our order at 11:30 for our lunch at 1pm. The spa facilities were nice; a swimming pool, jacuzzi, steam room and sauna. The meal order was simple. We were escorted to the eating area at 1pm as planned and this is where it went wrong. The starters were as ordered (although we waited over half am hour to come and weren't offered a drink) but three of the four mains (all burgers) came out wrong. We sent these back and we were then asked FIVE separate times to confirm our order again. Staff were unhelpful even though we were very polite and we ended up waiting a further 40 minutes for our food. I wouldn't recommend this spa day to anyone and would definitely think twice about staying here due to the staff and size of the rooms (we saw inside a few as they were being cleaned as we walked through to the spa).
- Official Description (provided by the hotel):
- Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more less
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- Also Known As:
- Ramada Chester
- Chester Ramada
- Mercure Chester Abbots Well Hotel Cheshire