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Mercure Chester Abbots Well Hotel
Ranked #28 of 45 Hotels in Chester
Reviewed 2 December 2013 via mobile

Myself and my partner stayed here for one night to celebrate my birthday.
Easy hotel to find with plenty of parking.
The whole hotel was spotless and even though the room was simple had everything that we needed and more.
Would definitely stay here again and for a longer duration.

  • Stayed: December 2013
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Thank DanniD1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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984 - 990 of 1,546 reviews

Reviewed 2 December 2013

Had a weekend Christmas shopping/spa break. Room clean except hair in the shower!!! Staff very friendly, but hotel lacked atmosphere. Toilets in public area still needed cleaning from Christmas party the night before, at 1pm on Sunday lunchtime. We had to wait 20 minutes for breakfast while they set tables, they must have known how many people were staying. The hotel lacked finesse, the staff did the basics, but didn't go that extra inch. Went to the pool for a swim and told they didn't have towels, that we had to bring them from the rooms. The gentleman at the spa reception was also eating his lunch while he was talking to us. We walked out. It's a shame, hotel in excellent position for Chester and could be a wonderful place to stay with the correct person in charge to sort it out. Not sure I would stay here again, would consider staying at the Cheshire Cat Inn just down the road. Far more welcoming.

  • Stayed: December 2013, travelled with friends
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Thank LYG150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

  • Stayed: October 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank John Anthony S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 December 2013

My boyfriends parents bought me the spa day with lunch package for my birthday present and we went along on the 30th November with her best friend and mine. The spa receptionist was very nice and took our order at 11:30 for our lunch at 1pm. The spa facilities were nice; a swimming pool, jacuzzi, steam room and sauna. The meal order was simple. We were escorted to the eating area at 1pm as planned and this is where it went wrong. The starters were as ordered (although we waited over half am hour to come and weren't offered a drink) but three of the four mains (all burgers) came out wrong. We sent these back and we were then asked FIVE separate times to confirm our order again. Staff were unhelpful even though we were very polite and we ended up waiting a further 40 minutes for our food. I wouldn't recommend this spa day to anyone and would definitely think twice about staying here due to the staff and size of the rooms (we saw inside a few as they were being cleaned as we walked through to the spa).

  • Stayed: November 2013, travelled with friends
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1  Thank scambrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

My sister and I stayed here in November and were horrified! It is certainly not a 4* establishment as advertised. Our room - 147 - was filthy. The walls were damp and dirty, the carpet was in need of a good vacuum, the bathroom was foul. The curtains were in dire need of a good wash too. My brother-in-law also stayed for one night only - and also complained. The carpets in the corridor were held together with black sticky tape. The walls were paper thin and you could hear other guests through the walls. We had 1 towel between the two of us. No tea or coffee provided.....4*??? No way. We were supposed to stay for 2 nights. Needless to say, we left early the next morning pronto! We will most certainly not be back. A HUGE DISAPPOINTMENT!

Room Tip: Just stay away from this hotel.
See more room tips
  • Stayed: November 2013, travelled with friends
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1  Thank Peridot022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank helenetbrian
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 November 2013

myself and friends had a wounderfull evening at a dinner party at this hotal the food was great but the servic was excelente we had three tables of ten people and i must talk for all of us the food was served geat but the care and attentention was outstanding the lady in charge was suzanne she was so attententive and looked after us very well even having a great laugh with us my husband was so flirty with her but she just took it as a laugh i do hope to come back for a charity dinner there again soon so thankyou for the service suzanne is a great asset to your company.

  • Stayed: October 2013, travelled with friends
    • Service
Thank sarah l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us and particularly the customer service you received from Suzanne, please be assured that I will pass your kind comments onto her and the remainder of the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
Price Range: £55 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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