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“Crying out for a refurb”

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Mercure Chester Abbots Well Hotel
Ranked #30 of 45 Hotels in Chester
Reviewed 10 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bill T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 12 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,010 - 1,016 of 1,576 reviews

Reviewed 9 December 2013

Stayed at this hotel as part of a Christmas shopping trip to Chester. Hotel located right next to the Park and Ride bus into Chester. Had the option of including evening meal onto our package which turned out to be very pleasant and good value for money. Dining room lacked a bit of character, but would think in the summer it would be very pleasant. Staff very polite and helpful. Good road link into Liverpool the next day (took around 20 mins)

Basic but would recommend

Room Tip: Room tended to be on the chilly side so worth turning heating up
See more room tips
  • Stayed: November 2013, travelled with friends
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Thank littleridingstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 12 December 2013

Dear Guest,

Many thanks for your kind comments regarding your recent stay at the hotel.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JohnMaskell
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 11 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 December 2013

Spa weekend was bought as a birthday presant as i am 6 months pregnant. I have never been so stressed, upset and disappointed. Everything was wrong. Booking(wrong as was double instead of twin , treatments booked then cancelled and coukd not rebook. Room (tiny , dirty and not as pictured). Service.. (none. Had to carry my case up and down lots of stairs pregnant with no offer of help, no apology for things being late dirty and inadequate). Cleanliness( curtains, carpets walls, chairs broken and dirty). .......i checked in and checked back out.......still awaiting refund promised by paul smith operations manager!
2* if its lucky

  • Stayed: November 2013
    • Value
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1  Thank ashdbash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 6 December 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence. As I understand it, your reservation was through a third party and Paul will be contacting you directly about this shortly.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Yours sincerely
James Lake

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Reviewed 2 December 2013 via mobile

Myself and my partner stayed here for one night to celebrate my birthday.
Easy hotel to find with plenty of parking.
The whole hotel was spotless and even though the room was simple had everything that we needed and more.
Would definitely stay here again and for a longer duration.

  • Stayed: December 2013
    • Value
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Thank DanniD1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

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Reviewed 2 December 2013

Had a weekend Christmas shopping/spa break. Room clean except hair in the shower!!! Staff very friendly, but hotel lacked atmosphere. Toilets in public area still needed cleaning from Christmas party the night before, at 1pm on Sunday lunchtime. We had to wait 20 minutes for breakfast while they set tables, they must have known how many people were staying. The hotel lacked finesse, the staff did the basics, but didn't go that extra inch. Went to the pool for a swim and told they didn't have towels, that we had to bring them from the rooms. The gentleman at the spa reception was also eating his lunch while he was talking to us. We walked out. It's a shame, hotel in excellent position for Chester and could be a wonderful place to stay with the correct person in charge to sort it out. Not sure I would stay here again, would consider staying at the Cheshire Cat Inn just down the road. Far more welcoming.

  • Stayed: December 2013, travelled with friends
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Thank LYG150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank John Anthony S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 3 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: £52 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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