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“Exceeded our expectations”

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Mercure Chester Abbots Well Hotel
Ranked #27 of 44 Hotels in Chester
Durham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeded our expectations”
Reviewed 14 April 2014

Stayed here on 11.4.14 and were very happy from start to finish. Friendly receptionist and were greeted by the manager Paul. Nice touches in our room from management. 3 course meal in the evening was superb. Chris our waiter was lovely. Used pool and jaccuzi prior to breakfast. Pool was the warmest we have been in and was really nice. Excellent choice for breakfast. Could not fault. Thanks to Paul for a great stay. Staff very friendly and helpful. B Davies and party.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kabrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 16 April 2014
Dear Guest,

Many thanks for your kind comments regarding your recent stay at the hotel; we do hope to welcome you back again soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
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English first
Belper, Derbyshire
Level 6 Contributor
208 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 7 April 2014

The hotel looks from the outside front like some kind of secret facility, looks-dark, grey square walls. Reception though is fine and the rooms clean and functional. The spa are is good and although the pool is small it is fit for purpose.. Enjoyable stay. The park and ride into Chester is only 200 yards from the front entrance. There is a large Sainsburys within walking distance. Recommended for a short stay visiting Chester.

Room Tip: Ask for a view to the rear of the Hotel overlooking the grounds.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2eastwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 10 April 2014
Dear Guest,

Many thanks for your comments regarding your recent stay at the hotel; we hopefully look forward to look welcoming you back soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westgate-on-Sea, United Kingdom
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 April 2014

I stayed at the hotel in March 2014 on another business trip, Upon my arrival I received a warm greeting from the receptionist who was very helpful and informative. The first impression of the hotel was that it appeared very clean and modern.

I went to my room and was surprised by the size of it and how spacious it was. The bathroom was clean and the bed was comfy as well.

I didn't eat in the restaurant as I had a lot of work to do so I ordered a takeaway and the hotel called my room when it arrived so I didn't have to sit in the reception area waiting for it to arrive.

There are gym and pool facilities that are free for guests to use but I didn't have the chance to but this can only be an additional perk to hotel guests.

The checking out process was simple and I was allowed to leave my car in the hotel car park so I could walk in to Chester rather than drive into the centre and struggle to park.

Overall, a very pleasant stay at a reasonable price in Chester.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 April 2014
Dear Guest,

Many thanks for your kind comments regarding your recent stay. We hope to welcome you back soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 April 2014 via mobile

The hotel should not be called Mercure as it misleads guests into thinking it is a high standard, clean and modern hotel. It is not.

The rooms are probably the same since the 80´s.
very few foreign TV channels, old TV screen, slow wireless network. And restaurant disapointing too (the fruit salad must be a joke).
And the hotel is quite far from Liverpool.

Stayed March 2014, travelled solo
Helpful?
Thank ponpon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 April 2014
Dear Guest,

Many thanks for your review on your recent stay at the hotel in Chester. I apologise that we did not meet your expectations

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chester hotels

Leicester, United Kingdom
1 review
Reviewed 1 April 2014

had a lovely weekend at your hotel the rooms not to bad the bar a bit pricey the food was lovley evening meal well cooked but the servis from suzann was topped off our weekend she is so funny and so attentive not only to us but all the guest she served and she knows every think about chester and were we should go to see chester at its best so helpfull to everyone that asks her questions nothing is to much trouble thanks you we will be back for another visit

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 April 2014
Dear guest,

Many thanks for your great feedback, regarding you recent stay at the hotel. Suzanne really does have a wealth of knowledge of things to do in Chester. We do hope to welcome you back soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford West Yorks
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2014 via mobile

Just got back from a hen weekend, easy check in, comfortable rooms. Friendly staff especially Suzanne who is a credit to the hotel. She advised us of the best places to go, looked after us at dinner and breakfast a very helpful lady!!!

The food was good and nicely presented, the buffet breakfast had lots of choice, everything you could possibly want.

The pool and jacuzzi was lovely too.

Well worth the money - especially as it was a KGB deals

Stayed March 2014, travelled with friends
Helpful?
Thank 123Mags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 31 March 2014
Dear Guest,

Many thanks for your kind feedback regarding your recent stay at the hotel; we do hope to welcome you back soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnforth, United Kingdom
Level 1 Contributor
1 review
Reviewed 30 March 2014 via mobile

Me and my other half stopped here for a weekend away, we were greeted by receptionist who lacked in personality. Then when we went to our room the bathroom was clean in all noticeable areas but under taps, shower head and curtain was filthy and scummy (uploading pictures). when we went for tea on our last night it was very awkward, we ordered in the bar and when we turned around to find a table they were all taken, so i asked if we could go through to the restraunt to eat our reply was 'well the restraunt doesnt officially open till 6.30 but that tables available' 1. It was 6.15 so im sure 15 minutes early wouldnt kill and 2. This table was a table in reception so people were walking past right behind me constantly. On checkout we werent asked if everything was okay, otherwise i would of had this rant to the receptionist or manager instead of trip adviser, but if they dont have the courtesy to ask, i dont see why i should be discreet. All in all i wouldnt stop here again and as a general assistant in a 3* hotel i definately didnt see how this was a 4*.

Stayed March 2014, travelled as a couple
Helpful?
Thank 283leah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 1 April 2014
Dear Guest,

Many thanks for taking the time to review the hotel on your recent stay. You feedback has been noted and we will action as a team.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Property: Mercure Chester Abbots Well Hotel
Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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