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Mercure Chester Abbots Well Hotel
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Reviews (1,653)
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1,012 - 1,017 of 1,653 reviews
Reviewed 14 April 2014

Stayed here on 11.4.14 and were very happy from start to finish. Friendly receptionist and were greeted by the manager Paul. Nice touches in our room from management. 3 course meal in the evening was superb. Chris our waiter was lovely. Used pool and jaccuzi prior to breakfast. Pool was the warmest we have been in and was really nice. Excellent choice for breakfast. Could not fault. Thanks to Paul for a great stay. Staff very friendly and helpful. B Davies and party.

  • Stayed: April 2014, travelled with friends
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Thank Kabrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 16 April 2014

Dear Guest,

Many thanks for your kind comments regarding your recent stay at the hotel; we do hope to welcome you back again soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

The hotel looks from the outside front like some kind of secret facility, looks-dark, grey square walls. Reception though is fine and the rooms clean and functional. The spa are is good and although the pool is small it is fit for purpose.. Enjoyable stay. The park and ride into Chester is only 200 yards from the front entrance. There is a large Sainsburys within walking distance. Recommended for a short stay visiting Chester.

Room Tip: Ask for a view to the rear of the Hotel overlooking the grounds.
  • Stayed: April 2014, travelled as a couple
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Thank 2eastwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 10 April 2014

Dear Guest,

Many thanks for your comments regarding your recent stay at the hotel; we hopefully look forward to look welcoming you back soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

I stayed at the hotel in March 2014 on another business trip, Upon my arrival I received a warm greeting from the receptionist who was very helpful and informative. The first impression of the hotel was that it appeared very clean and modern.

I went to my room and was surprised by the size of it and how spacious it was. The bathroom was clean and the bed was comfy as well.

I didn't eat in the restaurant as I had a lot of work to do so I ordered a takeaway and the hotel called my room when it arrived so I didn't have to sit in the reception area waiting for it to arrive.

There are gym and pool facilities that are free for guests to use but I didn't have the chance to but this can only be an additional perk to hotel guests.

The checking out process was simple and I was allowed to leave my car in the hotel car park so I could walk in to Chester rather than drive into the centre and struggle to park.

Overall, a very pleasant stay at a reasonable price in Chester.

  • Stayed: March 2014, travelled on business
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1  Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 2 April 2014

Dear Guest,

Many thanks for your kind comments regarding your recent stay. We hope to welcome you back soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014 via mobile

The hotel should not be called Mercure as it misleads guests into thinking it is a high standard, clean and modern hotel. It is not.

The rooms are probably the same since the 80´s.
very few foreign TV channels, old TV screen, slow wireless network. And restaurant disapointing too (the fruit salad must be a joke).
And the hotel is quite far from Liverpool.

Stayed: March 2014, travelled solo
Thank ponpon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 2 April 2014

Dear Guest,

Many thanks for your review on your recent stay at the hotel in Chester. I apologise that we did not meet your expectations

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

had a lovely weekend at your hotel the rooms not to bad the bar a bit pricey the food was lovley evening meal well cooked but the servis from suzann was topped off our weekend she is so funny and so attentive not only to us but all the guest she served and she knows every think about chester and were we should go to see chester at its best so helpfull to everyone that asks her questions nothing is to much trouble thanks you we will be back for another visit

  • Stayed: March 2014, travelled as a couple
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Thank bill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 2 April 2014

Dear guest,

Many thanks for your great feedback, regarding you recent stay at the hotel. Suzanne really does have a wealth of knowledge of things to do in Chester. We do hope to welcome you back soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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