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“Ideally Placed Hotel”

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Mercure Chester Abbots Well Hotel
Ranked #30 of 45 Hotels in Chester
Reviewed 16 April 2014

Stayed here for two nights at easter 2014. Booked a twin room but had been booked into a double upon arrival, I was then offered a choice of rooms which was very nice. The hotel is in a ideal location of visiting Chester and surrounding areas, the hotel is a two minute drive from the centre, the zoo and Cheshire oaks is a ten minute drive. The hotel staff are very friendly and accommodating and the leisure facilities are very good offering s decent sized pool, sauna, steam room and Jacuzzi, the water was also nice and warm which was lovely. The room was a decent size, was modern and clean, with a flats screen TV, tea/coffee facilities, shower and bath, and the beds were very comfortable. I cannot comment on the food as we did not eat in the hotel, but i will add this was because the menu was pricey and with so many places to eat etc surrounding the hotel it made more sense to eat out. Overall a comfortable well placed hotel.

  • Stayed: April 2014, travelled with family
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1  Thank pl1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

Many thanks for your review; I agree the hotel is ideally situated if you want to go to Chester Zoo and also Cheshire Oaks. We do hope to welcome you back again soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 - 940 of 1,576 reviews

Reviewed 16 April 2014

Just stayed over night for work with a colleague. Had two lovely rooms, everything you'd expect from a hotel room. The breakfast in the morning was nice. Staff were friendly and very helpful.

We were checked in by Krystina who was very friendly and helpful. She recommended a few places to go eat in the evening (we had travelled up from London) - and they were great. She also booked a taxi for us, and was there when we got back too. I went down for breakfast in the morning and she was back again, very positive and upbeat - she was very warm and friendly, and it was nice to wake up to a familiar member of staff who remembered you. I needed to print something for work and scan it back and she helped me out instantly and with a big smile on her face.

Pool was lovely and warm, had a very nice and relaxing swim in the morning... It wasn't full of kids (even though we stayed during Easter).
Used the bar in the evening and was impressed with the selection of drinks and speedy service, was - however - slightly pricey.

Very impressed with the hotel, would recommend and would stay here again for work.

  • Stayed: April 2014, travelled on business
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Thank NathanEssex90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

Many thanks for your comments regarding your recent stay at the hotel, Krystina is a great member of our team and it is always nice when individuals get recognised for providing superb service. I do agree that the pool is great; I think it’s a hidden gem. We do hope to welcome you back again soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

When we arrived we were greeted by a friendly and helpful receptionist, our room was on the ground floor and was very clean, the usual facilities of tea and coffee, nice shower and a comfy bed.
The hotel has a spa and gym facilities to use, all very well explained on our arrival.
We had dinner in the restaurant which was very nicely cooked and presented, the staff were very efficient and friendly, the portion sizes were a bit on the small side.
After a quiet night's sleep the buffet breakfast was lovely with plenty of choice.
There is a bus stop just up the road to take you into Chester about every 20 minutes, there is also a park and ride a few hundred yards from the hotel but if you have a concessionary bus pass they will not take it.
We liked this hotel very much and would recommend it .

  • Stayed: April 2014, travelled as a couple
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1  Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 16 April 2014

Dear Guest,

Many thanks for your great feedback regarding your recent stay at the hotel; we do hope to welcome you back again soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Stayed here on 11.4.14 and were very happy from start to finish. Friendly receptionist and were greeted by the manager Paul. Nice touches in our room from management. 3 course meal in the evening was superb. Chris our waiter was lovely. Used pool and jaccuzi prior to breakfast. Pool was the warmest we have been in and was really nice. Excellent choice for breakfast. Could not fault. Thanks to Paul for a great stay. Staff very friendly and helpful. B Davies and party.

  • Stayed: April 2014, travelled with friends
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Thank Kabrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 16 April 2014

Dear Guest,

Many thanks for your kind comments regarding your recent stay at the hotel; we do hope to welcome you back again soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

The hotel looks from the outside front like some kind of secret facility, looks-dark, grey square walls. Reception though is fine and the rooms clean and functional. The spa are is good and although the pool is small it is fit for purpose.. Enjoyable stay. The park and ride into Chester is only 200 yards from the front entrance. There is a large Sainsburys within walking distance. Recommended for a short stay visiting Chester.

Room Tip: Ask for a view to the rear of the Hotel overlooking the grounds.
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  • Stayed: April 2014, travelled as a couple
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Thank 2eastwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 10 April 2014

Dear Guest,

Many thanks for your comments regarding your recent stay at the hotel; we hopefully look forward to look welcoming you back soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

I stayed at the hotel in March 2014 on another business trip, Upon my arrival I received a warm greeting from the receptionist who was very helpful and informative. The first impression of the hotel was that it appeared very clean and modern.

I went to my room and was surprised by the size of it and how spacious it was. The bathroom was clean and the bed was comfy as well.

I didn't eat in the restaurant as I had a lot of work to do so I ordered a takeaway and the hotel called my room when it arrived so I didn't have to sit in the reception area waiting for it to arrive.

There are gym and pool facilities that are free for guests to use but I didn't have the chance to but this can only be an additional perk to hotel guests.

The checking out process was simple and I was allowed to leave my car in the hotel car park so I could walk in to Chester rather than drive into the centre and struggle to park.

Overall, a very pleasant stay at a reasonable price in Chester.

  • Stayed: March 2014, travelled on business
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1  Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 2 April 2014

Dear Guest,

Many thanks for your kind comments regarding your recent stay. We hope to welcome you back soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014 via mobile

The hotel should not be called Mercure as it misleads guests into thinking it is a high standard, clean and modern hotel. It is not.

The rooms are probably the same since the 80´s.
very few foreign TV channels, old TV screen, slow wireless network. And restaurant disapointing too (the fruit salad must be a joke).
And the hotel is quite far from Liverpool.

Stayed: March 2014, travelled solo
Thank ponpon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 2 April 2014

Dear Guest,

Many thanks for your review on your recent stay at the hotel in Chester. I apologise that we did not meet your expectations

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: £51 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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