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“Ok until we left”

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Mercure Chester Abbots Well Hotel
Ranked #28 of 44 Hotels in Chester
1 review
“Ok until we left”
Reviewed 2 June 2014 via mobile

The hotel was nice. Could do with a clean in some places and the corridors were rather creaky. But overall we stayed for 1 night and was enjoyed. My issue with this hotel is that after a week I am still waiting on my deposit to be returned. After contacting the hotel on several occasions I am still waiting on a call back. Lets see if this happens today. I would not stay again because of this. There are plenty of hotels that are willing to return MY money when I come to leave. Not a happy customer.

Stayed May 2014, travelled as a couple
Helpful?
Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 5 June 2014
Dear Guest,

Many thanks for your review regarding your recent stay at the hotel. At the Mercure Chester (and in most hotels) we always offer to take a pre authorisation of a payment card to guarantee any extras you wish to charge to your room and upon checking out we then release the monies back to your bank, this can then take between 3-7 working days to clear. If you are still having problems with this please don’t hesitate to contact me at the hotel.

Regards

Chris Hull
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (301)
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English first
South Yorksihre
Level 5 Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 1 June 2014 via mobile

We stayed here the night before a race meeting as a last minute change to our plans. It's nothing flash and to be honest the rooms and corridors are a little tired BUT for the price you pay it's spotless. We ate there that night and the food was very nice. Staff are friendly and very helpful. I've rated it very good because I thought average was a bit harsh. Can't complain for the price we paid at all.

Stayed May 2014, travelled as a couple
Helpful?
Thank DonnaSYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Many thanks for your review regarding your stay at the hotel.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2014

The hotel was very clean, great food and very helpful staff. Location was great, just a few yards from the park and ride, yes it would be better to be based in Chester but at more expense! A pub just 10 mins walk was good for food/drinks. Bed was very comfortable although we did find the room was very hot! And as mentioned in other reviews the floor did creak a bit but overall we had a great time and would stay again if an offer came at the right price.

Room Tip: Ground floor room may be better due to creaky floor boards
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
2 Thank Philb363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Many thanks for your review regarding your stay at the hotel. As a hotel, we will always strive to give value for money. We do hope to welcome you back again soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrenceville, Georgia
Level 6 Contributor
167 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 31 May 2014

Stayed here for one night before moving onto Scotland. The hotel was adequate and met our needs. The hotel is laid out in such a way that depending on where your room is located, you may have some walking to do. Our room was clean and quiet.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VAVBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Many thanks for your review regarding your stay at the hotel. We do hope that you stay again soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

Good for what we wanted - location near Chester Zoo where we were attending a wedding.
Given the location (not city centre), I was a little surprised rooms weren't a bit larger. Nevertheless they were well furnished and more than adequate.

Staff could do with a bit of cheering up, reception were not very welcoming, likewise for breakfast which seemed a bit mad-cap and dis-organised. Nobody came to offer us a hot drink and a lot of the food was taken as soon as it was put on the buffet. Maybe more service stations needed at the weekend.

On check-out the receptionist presented me with a full bill, when the room had already been pre-paid, including a charge for 2 newspapers, which we hadn't ordered. Whilst this was relatively quickly dealt with it again wasn't 'service with a smile' that you'd expect in a 4 star hotel.

Would stay again if we needed to be in the area, but would consider other options as well for the price.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JenD3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Many thanks for your review regarding your stay at the hotel. I do apologise for the discrepancies with your bill although we quickly rectified the situation.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 May 2014

We have just returned from a three night break and have nothing but excellent things to say. Friendly staff to great you. Lovely clean room with the biggest bed I ever slept in, bathroom nice size, with very hot water all the time. Bathrobes and slippers as an extra touch. We ate in the restaurant on the first night and the food was beautiful and again excellent service. Breakfast was self service with plenty of choice of cereals and cooked items. The leisure facilities are very good, pool a nice warm temperature. Two minute walk from hotel is the park and ride and £2 return it takes you in to Chester, cheaper and less hassle than driving. We are looking forward to returning here later in the year.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Many thanks for your kind comments regarding your stay at the hotel. We do look forward to welcoming you back again next year.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawarden, United Kingdom
1 review
Reviewed 22 May 2014

I recently organised a works dinner and dance with live band and characaturist at the Mercure. I cannot fault the help and support the staff offered on the run up to and at the event itself. The evening was great, the room looked lovely and everyone had a thoroughly good time, the feedback I've received from staff is extremely positive.

I also got married here 3 years ago and that was faultless too with so much of the stress and strain taken off the marital shoulders - would recommend to anyone. Very reasonable price too.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, 2 June 2014
Dear Guest,

Thank you for your kind review regarding your recent function and stay at the hotel, we are so pleased it went so well and look forward to holding more events at the hotel soon.

Regards

Chris Hull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Property: Mercure Chester Abbots Well Hotel
Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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