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“below average”

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Mercure Chester Abbots Well Hotel
Ranked #30 of 45 Hotels in Chester
Reviewed 21 August 2014

when we 1st walked into our room it smelt very musty probably because there was no extractor fan in the bathroom.. maintenance man arrived to fix a buzzing dimmer switch (which we didn't report) but seemed just as bad later. must say food was excellent and my steak cooked to perfection. pool was good. sorry to say some staff differ from others

Stayed: August 2014, travelled as a couple
2  Thank phil w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for your review, I must apologise that we did not meet your expectations on your stay. At the hotel we strive to meet our guest needs and respond and react to all feedback.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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854 - 860 of 1,576 reviews

Reviewed 21 August 2014

This hotel is in a modern building a couple of miles outside Chester city centre, set back from a main road in a residential area, but with a rural aspect at the back and side. We stayed overnight between two days exploring Chester, and deliberately chose somewhere outside the centre. We received a warm and friendly welcome at reception and were promptly checked in. We had a ground floor room overlooking the car park, but we did not find the existence of the car park disturbing. The room was comfortable and bathroom the bathroom clean, and we enjoyed a good night's sleep. We did not dine at the hotel, but we had breakfast there. We were welcomed efficiently, shown to our table and given an explanation of the buffet system. Compared to, say, the Euston Ibis which we frequently use, the amount of food on display was only adequate in quantity and attractiveness, but perfectly sufficient and enjoyable. The signage could perhaps be improved slightly, especially in the cereals department, but on the other hand there was steaming porridge included in the choice. Check-out was swift, efficient and pleasant. We live within an hour's drive so we are unlikely to have the need to go back, but would unhesitatingly do so.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank FPrefect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 22 August 2014

Dear Guest,

We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Over priced dated hotel
Booked a premium room....don't bother!
It was tiny, needed a total re vamp and dusty. The amount of dust on the headboard made it look like a feature on the wood. No dressing table at all...mirrors in badly lit areas, no wardrobe or drawers only hanging space next to the kettle - not practical at all. Bed was large but uncomfortable. The bathroom was small with a very slippy bath and no mat for showering..you could get one on request... at £220 a night why should you have to ask for one! Plenty of horrid toiletries but no flannels and shower that worked when it wanted to.
All corridors were noisy with horrendous floorboards and we would have definitely have not paid for breakfast had we known the service and quality of food. Would have been better off booking and cheap b and b miles away from this place...

Room Tip: Pick an alternative hotel..shoddy and very dissapointing.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Elleye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for taking the time to tell us about your stay at the Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

We recently booked a two night trip to Chester to celebrate our one year anniversary to the above mentioned hotel. In doing so we used our Tesco Clubcard vouchers for seemingly obvious reasons. However, in doing so it seemed that were at an immediate disadvantage. What we booked seemed ideal and we were looking forward to our stay. We have booked through Tesco Clubcard before and had an excellent time.

Our issues are as follows:

Right from check-in the staff and customer service was incredibly poor. For an industry that is built around customer service it was incredibly lacking. The lady at the check in desk was almost robotic, hardly the welcoming someone may expect from a 4* hotel (I will address the 4* accreditation later). Equally the bartender/manager was ill equipped to provide a good level of service. In fact on our stay I don’t think we were subject to a good or better level of customer service, which I think is worrying.

When we arrived at our £105/night room we were shocked at a number of things – the size, condition and overall look of a 4* hotel offering. This was not a room in a 4* hotel! The size and layout was very impractical and we couldn’t successfully unpack our luggage and have a room to use and relax in, in fact we had to call down to ask someone to remove a massively oversized and misplaced chair that took up an inordinate amount of space.

The general upkeep of the room was rundown to say the least. The carpet was severely stained, the ceiling looked like it was falling down in a number of areas, the bedding did not fit the actual bed. Worst of all there was clearly a sick stain on the carpet by the door and resulting splatter up the door itself – which I am pretty sure, is a health issue. It looked as though some had ‘tried’ to clear it but was hopelessly unsuccessful. This, to us was severely unsatisfactory. On our way out that evening we made the service desk aware of this, she was apologetic and assured us this would be sorted straight away. However no action was taken and we spent the rest of our anniversary stay in a room with a sick stained carpet – very romantic.

We had a wonderful time in Chester but almost everything to do with the accommodation spoilt our stay and has left a bitter aftertaste for our first anniversary which we are less than pleased about.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank grahama1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 22 August 2014

Dear Guest,

Many thanks for your time in writing a detailed review on your stay. I must apologise for the shortcomings in our service and standards and as a hotel we will evaluate the problems you encountered and work to address them to prevent future occurrence. I am although pleased you had a great time in Chester it’s a fantastic City

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Rooms are worn and dirty, showing a lack of concern by the owners and staff. Rooms are very small and poorly furnished. A definite lack of comfort. Windows are prevented from opening with cables more than a couple of inches, preventing any type of room ventilation. Hotel staff are very unfriendly and unhelpful. Restaurant food was bad, and made my wife sick. Restaurant staff were just as unfriendly and unacommodating as the hotel staff. Had the same unfortunate experience at the Mercure in Edinburgh. Cancelled or stay at the Mercure in York before going there, expecting the same poor quality. Definitely a hotel chain to avoid.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Margie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 19 August 2014

Dear Guest,

Thank you for your review. I can assure you as owners and operators of the hotel we do show concern. I am available to discuss this with you.
I must apologise that at Mercure we did not meet your expectations.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Close to a Park & ride, so no need to take the car into Chester. 10 minutes drive from the zoo.

Swimming pool good.

Food somewhat hit and miss. Why only sliced bread at breakfast? Dinner depends on the menu - can be very good or indifferent. Why no local beers at the bar?

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank tum22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 19 August 2014

Dear Guest,

Many thanks for your review on your recent stay. The pool in the hotel is great. The park and ride to Chester is ideally located next to the hotel and only 5 mins away. We are open to any new products on our bar though the demand needs to be there.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Pleasant and helpful staff, but seriously let down by the room. Bed was small, lumpy and uncomfortable with stains on the pillows, the bathroom was dirty and damaged. The radiation must have at least 20 coats of paint, soo much that the bleeding value is sealed over. Do yourself a favour and find a better hotel.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stevefaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 19 August 2014

Dear Guest,

Many thanks for your review.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: £52 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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