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Reviewed 18 April 2016

Me, my partner and Daughter stopped here recently in a family room and it was very spacious which was great. The room was clean and the beds were comfortable. They had a great selection at breakfast to choose from and overall we enjoyed stopping here. My daughter especially liked the pool at the hotel.

Date of stay: April 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Toni D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 29 April 2016

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We do hope to welcome you back again soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2016

We have stayed here before and had no hesitation booking this hotel again. On this occasion I expressed a preference for a room with a walk in shower, as opposed to a shower over a bath, and we were given a disabled room. This was fine except that the shower was clearly designed for somebody in a wheelchair and water got all over the floor when it was used. Also had to be very careful not to set off the various alarms in the room. As usual the room was very clean and comfortable however my only grumble was a noticeable lack of storage. All we had was a rail with a few hangers. Also one side of the bed did not have a proper bedside table just a broken unit that was clearly taken from somewhere else. Not up to Mercure's usual standards. Having said that its a lovely hotel with plenty of parking and it has a nice restaurant and bar. There are also a number of other nice pubs within walking distance if you fancy a change. The location is quite rural however there is a ring n ride bus service into Chester only 100 yards walk away. Costs £2 for a return ticket and runs every 10 minutes. Overall we really enjoyed our stay and will certainly stay again

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank SleepyMidlands
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 25 April 2016

Dear Guest,

Many thanks for the review on your stay at the hotel.

We do hope to welcome you back again soon.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2016

So nice to stay at a decent hotel, not having to find a multi storey car park, the Mercure has a large free car park right on site. Helpful staff throughout, lovely fresh room with comfy bed, the leisure club was excellent dinner was almost faultless tho breakfast was not so good, they were very busy and coffee took ages to arrive, also no nuts or dried fruit for the cereal. Attractive grounds in all a lovely 2 day break.

Room tip: long corridors so if you're not too good on your pins ask for one near the reception!
Date of stay: March 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank MIkej0ne5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 18 April 2016

Dear Guest,

Many thanks for the kind comments regarding your recent stay in the hotel.
We do hope to welcome you back again soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2016

spent long weekend here 31st March to 3rd April, nice hotel, spotlessly clean, great breakfast, reasonable price, close to Chester. Just the job. Plus lovely fitness suite with gym, pool, jacuzzi, sauna, steam room. Free Wifi.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank irene D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 14 April 2016

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2016

This hotel is far from living up to it's 4 star rating. The first room we were given stank of cigarette smoke. Reception quickly moved us to another room which was boiling hot, the shower didn't work, the hairdryer was filthy and the over all decor looked tired including chipped enamel in the bath tub. It was also extremely noisy with everything audible from both adjacent rooms and the corridor - not pleasant. Whilst the restaurant/bar staff were very friendly and every single housekeeper said good morning, the food was extremely average. Luckily we found an excellent pub down the road on our second night so we didn't have to eat in the hotel. I have stayed in cleaner and quieter premier inns and there is no way I would ever recommend this hotel or stay in it ever again. It would also make me think carefully about booking another Mecure.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank CheltenhamRMB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded 14 April 2016

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Regards

Chris Hull

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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