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“Nice Spa - Good Food - Good Rooms - Lovely Location”

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Grosvenor Pulford Hotel & Spa
Ranked #8 of 45 Hotels in Chester
Certificate of Excellence
Reviewed 8 April 2013

We stayed for two nights and stayed in an Executive Room which was large and spacious, however it could do with being updated. The food and restaurants were good and the breakfast was really good. The spa is lovely and we were down there every day. The location is also really nice, out in the countryside, but close enough to Chester. I would recommend to anyway for a good weekend escape.

  • Stayed: March 2013, travelled as a couple
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Thank Metropolitan_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,169 - 1,175 of 1,731 reviews

Reviewed 8 April 2013

My wife and I stayed at this hotel for one night in, mostly because we couldnt get a hotel in Liverpool on Grand National Weekend. As usual I did my trip advisor research and I wasnt disappointed with the outcome. From the moment we arrived we were made to feel welcome by extremely friendly and knowledgeable staff. After a stroll around the very nice grounds, we sat on very comfortable sofa's in the bar which is a popular place with the locals. We had been in the car for most of the day so we decided to eat in the hotel brasserie (Ciro's). It was obviously busy (it was Saturday) because we couldnt eat at the time we wanted and I was concerned about being rushed through the meal. We weren't. The staff looked after us well and the food (particularly the desert) was very good. To top it all, the breakfast was excellent, the best hotel sausages and black pudding I have had in a very long time. My only negative comment is about noisy guests which I assume were attending at a wedding being held on the hotel. Not the hotels fault but just be aware!!

A very nice hotel and I would definitely go back.

  • Stayed: April 2013, travelled as a couple
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Thank Spidy365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

My friend and I visited this hotel on Friday the 5th of April 2013 for one night. The hotel reception is dated and needs some tlc. The check- in however at reception was efficient and the staff were polite and helpful. No one took our luggage up to our room and as we were on the first floor and a long way from reception the bags did way us down a little. The hotel does not have a lift either.

We were given an upgraded room which was very nice. The room was a little dated like reception. It did not have a safe, dressing gowns and slippers were not provided and although there were tea and coffee making facilities there wasn't any water. The beds were very comfortable though and the room was nice and clean.

We dined in Ciro's restaurant that night and the service and food were both fantastic. Breakfast the next day in this restaurant was also good.

Nelson's bar where we had a drink was also good. Both these restaurants were in a good state of repair.

We visited the spa the next day which was fantastic. The treatments were good and the therapists knew their job well. The Zen Garden outside of the spa was also lovely and a very relaxing place to be.

We would visit this hotel again but only if it was on a good deal like we got when we booked it through Living social.

Room Tip: Choose a room near reception as you have to carry your own bags to your room and the hotel does not...
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  • Stayed: April 2013, travelled with friends
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Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

We stayed at the Grosvenor Pulford, for the second time, on Good friday with a BBEM deal. The reception staff were very helpful, as usual, so checking in was a breeze. As before we ate and drank in the bar and brasserie which were both warm and welcoming with particularly good service in the latter. However, the breakfast experience left something to be desired. We were shown to our table through a range of dirty uncleared tables which were still untouched as we left! The coffee and the food we had was fine but the service was virtually non existent. We needed a bigger table as no crockery or used cutlery was removed from the table all the time we were there. This was also the case with other tables around us. A total contrast from the same restaurant the evening before!

  • Stayed: March 2013, travelled as a couple
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Thank w1lls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

This is the third time we have stayed here for the Christmas Package, and it just gets better. Three nights of good food and wine. Entertainment in the form of dancing, disco and casino nights. Luxurious Spa and swimming pool.

Room Tip: Stayed in two different rooms but the first was the best. The Executive Suite was a bit cold. Not wo...
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  • Stayed: December 2012, travelled as a couple
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Thank wendy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

We visited the Grosvenor for one night over the bank holiday weekend.

We had booked a couple of rooms, one twin and one family. They were situated a couple of doors within each other rather than next door to each other, but not really a big problem. The family room was significantly nicer than the twin room, which was quite utilitarian, although both rooms had stunning views. Our room looked out onto the beautiful Japanese style garden.

We used the pool with the children in the morning which was great fun, although the other guests did not look overly appreciative!!

We did not partake of breakfast within the hotel, as we had booked on a room only rate and breakfast was £15 per head!!! With six in our party, that was never going to happen!

The hotel experience was very nice, probably better suited for couples or adults, but we enjoyed ourselves very much.

I should also add that the staff were excellent, very friendly and helpful.

  • Stayed: March 2013, travelled with family
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Thank Scaltini30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

My husband and I stayed 2 nights at the end of march for ourn3 year anniversary, it was the most amazing hotel ever! We were given a complimentary room upgrade to start off with, and when we came to check in claire the receptionist new it was our anniversary and was so lovely.

We got to the beautiful suite and found the most amazingly comfotable 4 poster super king size bed ever! A gorgeous bath made for two with a tv over it, a huge power shower and a big plasma flat screen !

There were tea and coffee AND Cadbury hot chocolate , a fridge u could use and a very informative guide book detailing the hotel facilities and prices with opening times and even LOADS of details on all the local attractions and neighbouring attractions! We found this very helpful!

We used the pool but I found it a little too cold so soon hopped into the hot tub which was unfortunatly shedding its tiles under your bum and feet. The decor was lovely but unfortunatly it was peeling and falling off... all together we werent too impressed.

I wanted to book a couples spa treatment so I called a few days before but unfortunatly they werent available on the days we were there which did dissapoint us as no where on the website or brochire does it mention this.

We ate in the pub part for the evening meal and found the food to be reall good! I had the home made beef and ale pie, the flavour was lovely but unfortunatly the beef was rather chewey.

In the morning we ate in the bistro part and had some hot food, a pastry, tea and coffee and toast, it was all really lovely but I have a rather bad complaint about this restaurant... we arrived to a choice of only 3 clean tables, 8 were all dirty and had just been ignored by the staff and not cleaned away !! Our table had no topped up butter or jam OR sugar!!! But atleast it had no dirty plates on iy and had been wiped down. They cant even say they were packed as there were 4 other tables full thats it! I watched the older lady clean a table where she squirted the cleaner on to the table and wiped around the jam container, sugar bowl, butter pot etc... rather than take them off and clean the table thoroughly!! Needles to say we were put off from eating there so the second morning we skipped it and went out instead.

We went to the reception to ask for advise about visiting chester and we were greated by claire who checked us in, she was so helpful and lovely and we had a great day out!!!

We will of course go back the room, receptionists and evening staff are all lovely and we would recommend to everyone, with the tiny warning of skipping breakfast...

Every part of the room was spotless, the hotel was spotless and the whole venue was so beautiful!

We are coming bavk in september for a friends wedding so we will see if the breakfast has improved then and re-revue then.

Room Tip: The suites are SO WORTH the extra money!!!
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  • Stayed: March 2013, travelled as a couple
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Thank Kerri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grosvenor Pulford Hotel & Spa

Address: Wrexham Road, Chester CH4 9DG, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Price Range: £71 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grosvenor Pulford Hotel & Spa 4*
Number of rooms: 73
Official Description (provided by the hotel):
The award winning Grosvenor Pulford Hotel & Spa with its beautiful 19th Century original building has been tastefully and expertly extended to incorporate a vast range of facilities and accommodation. Nestled in the Cheshire countryside this hotel is ideally located just a five minute drive from Chester's historic city centre, yet a stone's throw from the border of Wales. Privately owned, this four star hotel offers 73 bedrooms all with en-suite facilities, while two restaurants provide guests with a choice of dining. The AA Rosette awarded Ciro's Brasserie is a magnificent Mediterranean themed restaurant specialising in modern European cuisine cooked using fresh, seasonal, local produce, while Nelson's Bar, the hotel's gastro-pub offers traditional ales and a wide selection of bar meals. Within the hotel is also Spa by Kasia, the North West's most exclusive and opulent spa. This luxury retreat offers 6 indulgent treatment suites, 3 relaxation rooms, a couple's VIP suite, traditional Hamman, Roman style swimming pool, Jacuzzi, steam room, sauna, gymnasium, outdoor tennis court, Spa Boutique, Spa Eatery, and the unique and stunning Asian Sensory Garden. This welcoming hotel, with its stunning backdrop of the welsh mountains, is the perfect base from which to explore the beauty of Wales, Cheshire, the famous Roman city of Chester and The Wirral. There is an abundance of local attractions in and around the surrounding area, which include Chester Cathedral, Chester Race Course, Chester Zoo, Blue Planet Aquarium, McArthur Glen Designer Outlet, Beeston Castle, Castles of North Wales, Tatton Park, Ness Botanical Gardens and many more! The hotel offers ample free parking and complimentary internet access throughout and is easily accessible from the motorway network A55, M53, M56 and M6, and the international airports of Manchester and Liverpool. ... more   less 
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Also Known As:
Grosvenor Pulford Hotel Chester
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford Chester
Hotel Grosvenor Pulford
Grosvenor Pulford Hotel & Spa Chester, Cheshire

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