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“Fantastic experience”

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Grosvenor Pulford Hotel & Spa
Ranked #8 of 45 Hotels in Chester
Certificate of Excellence
Reviewed 25 May 2014

Booked this place early on the day of our eventually stay. Had been weighing up a few options in and around Chester via comparison sites including Tripadvisor, this one appealed the most. It's location (rural but just a few minutes away from Chester) was key in the decision. It was a treat for the wife who hadn't been very well following a bout of chemotherapy in the previous few months leading up to the visit.

Arrived mid-afternoon on a Saturday, it was really busy as there was a wedding going on but we were received at reception very quickly, comprehensively and with appreciation for our visit from Phil (top marks). We were allocated Room 42, quite a hike from reception but easily found via good sine age. Access to our actually room via the door was up a spiral staircase (an unexpected surprise and gave that feeling of exclusivity (although word of caution, it would not be suitable if you have restricted mobility so best to check this when you book).

Room was quaint, built into the side of the roof, was large and comfortable enough, with good storage facilities, tea/coffee. One minor observation - no mini bar - not sure if this was standard throughout the hotel as the wife was gasping for a glass of water) Room also had the ever reliable Corby trouser press :-) Room was really quiet too, bed was comfortable, no issues at all. Really enjoyed the buffet breakfast served up the following morning too, plenty of choice and very tasty. Staff were good in the morning too, although advise would be to turn up for breakfast before 9am to avoid the rush

Bathroom had lots of nice amenities. Again - a minor niggle - the shower curtain only extended approx 30-40% across the step-in bath as the bathroom was built into the roof but a minor irritant. Bathroom was spacious,couldn't fault it.

Leisure facilities were excellent, with the pool having an appearance of a Roman baths, and luckily at the time of our visit, was relatively crowd free. Sauna, steam room and Jacuzzi all working, and good. Staff on duty at the reception area of the spa were great and informative. Wife couldn't book a treatment but it was requested at short notice. Evening meal was at the house Ciro's Brasserie. If you are fortunate to be served by Andrei, he's brilliant. Many lovely looking dishes, the ones we chose were gorgeous. Pricing in expectations of a 4 star hotel. There is an adjoining pub too serving excellent food by the looks of it

Would highly recommend a walk round the Asian sensory gardens too, a great tranquil location. There is also a very tranquil garden area worth walking around adjacent to the car park too.

We were treated throughout as if we were valued throughout. Staff were attentive to needs and we were made to feel welcome throughout.

Thoroughly enjoyed our one night stay, will definitely consider stopping again if in the area.

I was on Facebook & Twitter to the hotel throughout the stay - they were quick to reply to my compliments. I know the manager will be reading this review in time. "You're running a very good ship" is my parting salvo. look forward to visiting again :-)

Room Tip: Sak for one of the rooms at the back hotel if you want to minimise the infrequent traffic from the a...
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  • Stayed: May 2014, travelled as a couple
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1  Thank foxystoat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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878 - 884 of 1,741 reviews

Reviewed 24 May 2014

My husband and I stayed at the hotel on 19th May to celebrate his birthday. There was nothing at all that we could fault. The hotel and grounds are beautiful, and the Japanese garden simply stunning. we enjoyed a delicious meal in the restaurant, and the staff were so kind and attentive, even bringing my husband a surprise birthday dessert with a firework in it! The reception staff were very helpful and efficient, explaining which bus to catch into Chester. This was the first time that we have visited and did so through an offer providing a voucher for a free night's stay when we changed our power suppliers. We feel so lucky to have had the promotion as I doubt we would have even known about this wonderful hotel. We will most definitely be back. We both said it was one of the best hotel stays we have ever enjoyed! It is also a bonus having free wi-fi too.

Room Tip: We had a room at the back of the hotel overlooking the Japanese garden, it was so quiet and peaceful
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  • Stayed: May 2014, travelled as a couple
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Thank lovegreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

We have visited the Grosvenor Pulford many times over the last 20 or so years, initially for my daughter's wedding reception.Since becoming a Nelson hotel,part of the internal courtyard has been turned into an Italianate-styled restaurant - all balustrades, Roman statues and greenery. It is one of our favourite places for a really special occasion. We have visited for a variety of reasons: we stayed a few years ago for a v. special birthday, I have attended networking meetings here in the comfortable lounge bar, special Mothering Sunday celebrations, birthday dinner, Christmas Day etc. (however we felt that last year they had priced themselves out and it wasn't a truly traditional menu so we dined out elsewhere on Christmas Eve instead and enjoyed a traditional meal). The wines are a little pricey but excellent - you get what you pay for. The service by largely Eastern European staff is second-to-none and what you would expect from an establishment of this kind. Lunch in Nelson's bar is pleasant with a good menu - again a bit pricey, especially drinks. Ciro's is special.

Room Tip: If you are in the bridal suite in the roof -which My husband booked a few years ago for a special bi...
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  • Stayed: March 2014, travelled with family
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1  Thank Rosalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

My sister, mother and I enjoyed a lovely "time to spa" day at the Kasia spa. As a regular user of local spas this was by far my favorite experience. The staff are attentive, lunch is delicious and the therapists are skilled. During my stay the staff were attentive and the gardens beautiful as is the spa. I would highly recommend.

  • Stayed: March 2014
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1  Thank Daisydoo121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

We found this hotel to be fantastic! They really looked after us on our wedding day, all of the staff were extremely friendly and helpful. The spa, pool, gardens, rooms and food were all excellent. We had room 51 which was stunning! We couldn't have asked for anymore and we would highly recommend this venue to anyone whether you are young, old or have children, it caters for everybody! Can't wait to go again!

  • Stayed: May 2014
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1  Thank Melissa37s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

This Hotel really lived up to our families expectations, so very pleased as we wanted something a bit more special and handy to Chester. Couldn't fault anything. Tastefully decorated, clean, very good service and tremendous food in the brassiere. Absolutely delicious in fact!!!

  • Stayed: May 2014, travelled with family
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1  Thank 845JAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

I booked 3 rooms in total for our stay on thursday 8th may,it was an overnight stay as we attended chester races(ladies day). I have been overwhelmed with the high level of customer service that this hotel provides,from the initial reservation by telephone,email replies etc.,. On arrival the reception staff (Michael and Hayley) were most helpful. The supervisor in the coffee bar and breakfast room, very friendly and helpful. The staff in nelsons bar......in fact everyone was fab..... Well done and thank you.........the rooms were immaculate,cant wait to go back ....

Room Tip: Just book and go,you wont be disappointed.
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  • Stayed: May 2014, travelled with family
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1  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grosvenor Pulford Hotel & Spa

Address: Wrexham Road, Chester CH4 9DG, England
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Price Range: £75 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grosvenor Pulford Hotel & Spa 4*
Number of rooms: 73
Official Description (provided by the hotel):
The award winning Grosvenor Pulford Hotel & Spa with its beautiful 19th Century original building has been tastefully and expertly extended to incorporate a vast range of facilities and accommodation. Nestled in the Cheshire countryside this hotel is ideally located just a five minute drive from Chester's historic city centre, yet a stone's throw from the border of Wales. Privately owned, this four star hotel offers 73 bedrooms all with en-suite facilities, while two restaurants provide guests with a choice of dining. The AA Rosette awarded Ciro's Brasserie is a magnificent Mediterranean themed restaurant specialising in modern European cuisine cooked using fresh, seasonal, local produce, while Nelson's Bar, the hotel's gastro-pub offers traditional ales and a wide selection of bar meals. Within the hotel is also Spa by Kasia, the North West's most exclusive and opulent spa. This luxury retreat offers 6 indulgent treatment suites, 3 relaxation rooms, a couple's VIP suite, traditional Hamman, Roman style swimming pool, Jacuzzi, steam room, sauna, gymnasium, outdoor tennis court, Spa Boutique, Spa Eatery, and the unique and stunning Asian Sensory Garden. This welcoming hotel, with its stunning backdrop of the welsh mountains, is the perfect base from which to explore the beauty of Wales, Cheshire, the famous Roman city of Chester and The Wirral. There is an abundance of local attractions in and around the surrounding area, which include Chester Cathedral, Chester Race Course, Chester Zoo, Blue Planet Aquarium, McArthur Glen Designer Outlet, Beeston Castle, Castles of North Wales, Tatton Park, Ness Botanical Gardens and many more! The hotel offers ample free parking and complimentary internet access throughout and is easily accessible from the motorway network A55, M53, M56 and M6, and the international airports of Manchester and Liverpool. ... more   less 
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Also Known As:
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford Hotel Chester
Grosvenor Pulford Chester
Hotel Grosvenor Pulford
Grosvenor Pulford Hotel & Spa Chester, Cheshire

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