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Grosvenor Pulford Hotel & Spa
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$112/night.

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Strikethrough price corresponds to the most expensive price returned by our partners for that offer
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Strikethrough price corresponds to the most expensive price returned by our partners for that offer
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Reviews (1,811)
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1,811 results
Traveller rating
1,084
462
164
59
42
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1,084
462
164
59
42
Show reviews that mention
All reviewsnelsons barspiral staircaseciro's brasseriejapanese gardensensory gardensunday carveryexecutive roomlovely hotelwedding venuesteam room and saunawedding guestsafternoon teamy partnerleisure facilitieswedding receptionfrom start to finishreception area
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17 - 22 of 1,811 reviews
Reviewed 3 weeks ago via mobile

We was looking for somewhere a bit out of Chester centre for dinner with parking and more of a relaxed atmosphere so we could all catch up and celebrate a birthday it was suggested through the group to try here from a previous experience, although a few of us hesitated We most certainly were not disappointed ! a superb variety of food choice on the menu which was expertly explained by our waiter Genesis, nothing was too much, he was very curtious and friendly and gave us a perfect wine choice to go with our dinner, very impressed with the service! We look forward to returning for our friends baby shower in the coming months hoping to use the spa facilities and make a day of it

Stayed: May 2018, travelled with friends
Thank 82tracee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear 82tracee

Thank you so much for taking the time to write such a fantastic review about our new restaurant Palm Court. We pride ourselves in delivering exceptional service and we are so delighted with your feedback it has been shared with the whole team. Palm Court it not fully complete we do hope you return when it is at its full capacity so you can get the full experience.

We look forward to welcoming you back at Palm Court

Kind Regards

Nathan Gilmartin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had a great meal in bar with friends recently. Good service though the waiter did find it hard to initially understand your order due to his lack of English. He was very friendly and helpful though

Food good and a reasonable price. Not many other people in bar so rather lacking in atmosphere though

Stayed: May 2018, travelled with friends
Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear Tracey G

Thank you for taking the time to review and we are so thrilled that you enjoyed your recent visit to Nelsons Bar!

We hope that we will have the pleasure of welcoming you back to Grosvenor Pulford Hotel & Spa very soon.

Kindest Regards

Nathan Gilmartin
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

First visit to nelsons bar and i can can say only one thing over priced for what you get had the nelsons steak burger which to be truthful was a basket of fries and a burger with lettuce that had seen better days bap was half missing underneath asked for sauces twice but by the time they came i had half eaten my meal otherwise it would of been cold so ate it as they were having a few more complaints when i got to the bar won't be seeing me again.

Stayed: May 2018, travelled with family
2  Thank gezev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & Spa, responded to this reviewResponded 13 May 2018

Dear gezev

Thank you for taking time out of your day to leave us feedback, please be assured this has been shared within the bar and kitchen teams and we can only learn and improve ourselves from this.

Please do not hesitate in returning, We will look forward to welcoming you back Grosvenor Pulford Hotel & Spa

Kind Regards

Nathan Gilmartin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

Booked an afternoon tea with my husband in a Saturday afternoon
Lovely welcome and really nice surroundings
Afternoon tea was delicious couldn’t fault it all
Enjoyed every minute be great service

Beautiful warm scones too

Stayed: May 2018, travelled as a couple
Thank ahickman6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & Spa, responded to this reviewResponded 13 May 2018

Dear ahickman6

Thank you for taking the time to review and we are so thrilled that you enjoyed your recent Afternoon tea with us! Please be assured your feedback will be shared with the whole team.

We hope that we will have the pleasure of welcoming you back to Grosvenor Pulford Hotel & Spa very soon.

Kindest Regards

Nathan Gilmartin
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

My husband and I used to love Ciro's restaurant so were eager to sample the modernised version now called Palm Court. The setting is completely different but equally pleasing and a delightful venu to spend an evening enjoying a delicious meal. The menu is less extensive but similar with new dishes to try. We thoroughly enjoyed everything we chose and are looking forward to our next visit.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tibby2753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & Spa, responded to this reviewResponded 12 May 2018

Dear Tibby2753

Thank you so much for taking the time to write such a fantastic review about our new restaurant Palm Court. As we are at our first phase within Palm Court there will be more variety to follow. We pride ourselves in delivering exceptional service and we are so delighted with your feedback it has been shared with the whole team.

We look forward to welcoming you back at Palm Court

Kind Regards

Nathan Gilmartin
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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