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Reviewed 3 December 2018

Christmas Party, poor service, rude staff and STONE COLD food.

Paid £40 for a three course meal. Food was bland, 4 of the 7 on my table had stone cold food and returned to the kitchen. This meant some had finished their meal before the reheated food was brought back (idea was to have a meal together). When approaching staff to explain reason for complaint I was told it was due to the number of people. Not rocket science .....if you cant cater for the number of people to ensure good preferably "HOT" food do not accept booking.

** ADVICE to the restaurant...improve menu, serve "HOT" food and improve your customer service **

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2018 via mobile

My Retirement Lunch was held in the Belgrave Suite at the Grosvenor Pulford Hotel yesterday & was absolutely amazing. Everything, from the decoration of the room to the attendance of the staff, to the delicious food, was lovely & enjoyed by all 40 of us present
It certainly was a day to remember. Thanks must go to Ben & his team whose attendance at the meal was second to none, but very special thanks must go to Nia Roston the Events Manager. Yesterday was the second event which Nia has organised for me & nothing was too much trouble for her - she truly is a gem & an asset to the company and I am extremely grateful to her (I'm looking forward to the next time I have something to celebrate!) Ruth Cooke

Date of stay: December 2018
Trip type: Travelled with friends
1  Thank Ruth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2018 via mobile

Went with work colleagues for a Xmas gathering, well, to say the palm staff in charge was rude is an understatement! I was a woman on her own looking for my colleagues and he was rude and abrupt! Dismissing me! My colleagues were in there, thankfully the lady on reception came with me and helped. The service was slow and staff abrupt when taking our orders. We say and heard senior staff shouting at junior staff on 3 occasions!! A horrible atmosphere for a Xmas meal. Senior staff need a lesson on how to manage staff and stress and stop being such bullies!! Won’t ever recommend this place it’s just a beautiful venue with senior staff that ruin it.

Date of stay: December 2018
Trip type: Travelled with friends
2  Thank Phyllis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2018 via mobile

Works Christmas party last night...we were all impressed with the overal Christmas feel of the grosvenor suite, the food was served efficiently with no one waiting for their meals...the photo booth was good and went down very well..the entertainment was excellent good fun along with a great Freddie Mercury tribute...overall a brilliant night with lots of dancing..thanks to all the staff who got in the spirit to make it a great night.

Date of stay: December 2018
Trip type: Travelled with friends
Thank 867Gwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2018

Awful
Many people sent their food back due to it being stone cold
Cheese cake horrible
Even worst being told you had to go in the bar for the coffee after meal
Queue up to have stale coffee served out of a flask
Yes out of a flask

Date of stay: December 2018
Trip type: Travelled on business
2  Thank Holidaymakers021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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