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“Another perfect stay”

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Gateway to Wales Hotel
Ranked #34 of 45 Hotels in Chester
Reviewed 7 August 2013

Thank you once again for a warm welcome and excellent service. Our room was as clean as usual, the evening meal was delicious and good value. Perhaps you could leave menus in the guest rooms, I am sure more people would be tempted to use the restaurant then. I enjoyed the leisure suite, my only comment wold be a few missing tiles at the edge of the pool, but I am sure you have that in hand for repair. Overall excellent value, our favourite thing is that the hotel staff are always so pleasant and helpful. it really does make a difference, and is consistently good.

Room Tip: Ask for a room on the back of the hotel
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  • Stayed: August 2013, travelled as a couple
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1  Thank lynseyshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grahame C, Hotel Manager at Gateway to Wales Hotel, responded to this reviewResponded 5 October 2013

Thank you for taking the time in leaving a review regarding your recent stay at our hotel and we hope to welcome your back to our hotel soon.

Kindest Regards
Grahame Carrington | Hotel Manager

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415 - 421 of 533 reviews

Reviewed 5 August 2013

The room was nothing like the pictures on their website. Low quality bed and walls covered in stains and/or attempts to cover stains with none matching paint. The bathroom floor was wet on arrival and the bathroom smelt of damp and mold thoughtout the stay. The room was ground floor and cars parked literally 2 foot from the window ! The curtains had to be shut all the time we were in the room as people could see in and there were no blinds or net curtains just a thick pair. Such a shame to have to shut them on a sunny evening. We used the pool which was very shabby with filth around it and around the drains by the pool. Sides of the pool were all chipped. We asked what the locker system was and were told 50p was required but when we got in it was a padlock needed that the hotel receptionist knew nothing about and there were no gym staff so we had to take our things by the pool. The location is far out of chester £12+ in a taxi and by a busy road. Maybe if you got a nicer room it would be better ! The smell of damp was awful and I would not stay again !

  • Stayed: August 2013
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Thank CheshireGirlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grahame C, Manager at Gateway to Wales Hotel, responded to this reviewResponded 5 October 2013

Thank you for taking the time to write a review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

Kind Regards
Grahame Carrington | Hotel Manager

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Reviewed 9 July 2013

Hotel is good value, basic but adequate. My only complaint is that they allocated my room to someone else who came in whilst I was in the shower. As a female traveling alone this was disturbing and no one even bothered to phone the room to apologise. Only when I went down later and mentioned it did the girl say that she was sorry. If I had not mentioned it they certainly wasn't going to!. Breakfast was good and the lady at reception when I checked out was most helpful and friendly

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Days Inn
Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grahame C, Hotel Manager at Gateway to Wales Hotel, responded to this reviewResponded 23 July 2013

Thank you for taking the time to write a review regarding your recent stay at our hotel.

Please accept my personal and sincere apologise for the disturbance you received whilst staying at our hotel, following your comments we have reviewed our procedures in the hotel and will endeavour to insure this does not happen again in the future. I would also like to apologise for the team not contacting you directly to apologise for the mistake on allocation of your room.

Kind Regards
Grahame Carrington | Hotel Manager

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Reviewed 31 May 2013 via mobile

I have stayed here on several occasions while on business and have never had any complaints. Whilst the hotel may need a touch of paint here and there in the corridors it is a busy place and the walls will get scuffed because of the volume of traffic and the hotel in generally clean. I've only eaten here a couple of times but the food is good and breakfast is always spot on.

The rooms are great with a very comfy bed and lots of space - you should not feel cramped in them unless you are used to sleeping in an aircraft hanger!

I mainly use this hotel because I get Days Inn loyalty points but this is definitely one of the better Days Inn Hotels. There is also a pool, spa and gym which is free for guests and the pool is actually a decent temperature. My only gripe here is that a lot of the lockers in the men's changing rooms don't have working locks but that's only a minor complaint. There is also free wi-fi in all rooms (but the one's furthest from reception do have a weak signal)

I've always found the staff to be very friendly and helpful so no complaints there.

I have given this a 4* review overall but have given 5* for value as you do get a lot for your money.

  • Stayed: May 2013
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1  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grahame C, Hotel Manager at Gateway to Wales Hotel, responded to this reviewResponded 23 July 2013

Thank you for taking the time to write a review following your recent stay at our hotel, Days Hotel Chester North.

We are pleased that your stay was again a good stay. I am pleased to stay since your last visit to our hotel we have a lot of areas decorated and also had new carpets laid throughout the hotel, i am sure you will be very pleased with our improvements on your next visit to us.

Once again thanks you for your comments and we look forward to welcoming you again at the Days Hotel Chester North in the near future.

Kindest Regards
Grahame Carrington | Hotel Manager

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Reviewed 19 May 2013 via mobile

This was our second stay at days hotel in Chester and again we were very happy. From the minute we walked in till the minute we left, the staff couldn't do enough for us, we arrived and had a couple of drinks in the bar, which were brought to our table. Very chilled and relaxed atmosphere. We decided to make use of the health suite (pool, sauna etc) very clean and relaxed:)
Our room again was clean, comfy bed with a good sized tele, condiments, tea coffee etc.
After a nice hot shower, we went to the restaurant for a meal, the food and service was second to none. There were bits that could do with a lick of paint or a deep clean in some carpets, but Overall we have stayed at some other hotels nearby, paying twice the price and not received the same service as what we have done in days hotel. Big thanks to all staff and highly reccomended:)

  • Stayed: May 2013
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1  Thank cocosmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grahame C, Hotel Manager at Gateway to Wales Hotel, responded to this reviewResponded 23 July 2013

Thank you for taking the time to write a review following your recent stay at our hotel, Days Hotel Chester North. I am pleased your stay was what you have come to expect from us, i will ensure to pass your comments onto all of our team who are pleased to receive all our guests’ comments.

Once again thanks you for your comments and we look forward to welcoming you again at the Days Hotel Chester North in the near future.

Kindest Regards
Grahame Carrington | Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2013

We booked this hotel for a night out in Chester and would not recommend this hotel to anyone.This hotel is dirty although it is called Days in Chester north it is in fact in Wales and approx 8miles from Chester. The carpets are dirty and stained and the decor dated in the corridors.
Although cheap I think it is misleading advetising and should be Days Hotel North Wales.

  • Stayed: May 2013, travelled as a couple
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5  Thank roger h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2013

We held our daughter's wedding here last weekend and had a wonderful day. Everything from start to finish was fantastic, the food, attention to detail, service, everyone enjoyed themselves. The staff couldn't do enough for us. They made sure that my daughter had exactly the day she wanted and will remember forever. Many thanks to Kaylee and Grahame for ensuring that the day ran so smoothly.

  • Stayed: May 2013, travelled with family
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Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gateway to Wales Hotel

Address: Welsh Road | Sealand, Deeside, Chester CH5 2HX, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Chester
#8 Business Hotel in Chester
Price Range: £44 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gateway to Wales Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Your quality hotel in Chester! Our unique location on the North Wales border, close proximity to Chester City Centre and the M53 / M56 motorway network means we are ideally placed to explore the local area and beyond, with Liverpool, Manchester and The Wirral in easy reach. From weddings, family celebrations, private and corporate dinners, to meetings, seminars or training events, our function rooms offer some of the most spacious and flexible conference and banqueting facilities in North Chester. ... more   less 
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Also Known As:
Gateway To Wales Chester
Hotel Gateway To Wales
Gateway To Wales Hotel Chester, Cheshire

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