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“Great location, great service and nice partner restaurant”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location, great service and nice partner restaurant”
5 of 5 bubbles Reviewed 27 May 2011

Friendly and efficient check in even though it was peak time, room clean and classic holiday in express. Got racecourse view from room very nice

Wifi had issue early evening but was ok post dinner, discount to guests at racecourse restaurant and was actually rather good.

Room Tip: Ask for racecourse view
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Stayed May 2011, travelled on business
Helpful?
Thank Gavin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

It is much appreciated that you have taken the time to air your positive comments on our hotel and it is great to know you enjoyed your time with us.

I am sorry to hear about the issue regarding the Wi-Fi and glad to hear it was resolved for you straight away. At present we are looking to install boosters for our Wi-Fi and hope this will improve our high speed free wi-fi in all areas of the hotel.

I shall also make sure your comments are passed on to our Restaurant 1539 as I am sure they too will be happy with the positive comments.

Once again thank you for choosing the Holiday Inn Express Chester Racecourse.

We hope to see you again soon.

Should you need any accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
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1,230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Swadlincote, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 May 2011

Right next to the racecourse and on the periphery of the city centre, this Holiday Inn Express is conveniently located. A large free car park for hotel guests was a good bonus too. The whole place was light and airy, and the staff were efficient and friendly. The reception opened out onto a lounge area, that doubled as a bar area in the evening, which was open until 2.00am. To the rear of this area is where we had breakfast which featured a good range of items including danishes, cereals, fruit juice, toast, sausages and scrambled egg, as well as an endless supply of coffee. As standard breakfasts go, it was fairly impressive. The room itself was warm and clean, and well furnished, nothing fancy but as I was only here on stag-do, it didn't matter. I was pleasingly impressed with this Hotel and would definitely use it if I visited Chester again.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timerobot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for choosing to stay at The Holiday Inn Express Chester Racecourse.

I hope you enjoyed your stag- do?

We appreciate our guests taking the time to review the hotel and always happy to use the review to learn from and also maintain the standard our guests love.

Your positive comments will be passed onto the team and I am sure this will maintain the high morale our team have at the Holiday Inn Express at Chester Racecourse. It is great to know the hotel can cater for all guests whether families, corporate guests, couples and stag-dos.

The hotel refurbishment scheme is always on going and we have recently installed 32" flat screen televisions in all of our double bedrooms and 26" flat screen televisions in our Twin rooms. We have also recently improved our breakfast offering which now includes cheese portions, bread rolls and baked beans.

We look forward to seeing you on your next visit to Chester.

For any assistance on you next booking please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
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Blackpool
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 1 May 2011

Booked through laterooms and got a good deal for the food and drink festival held at chester racecourse over Easter. Have to say I wasnt at all disappointed and didnt realise we would be so close to the city centre aswell. Our room was very clean, maybe a little small for the 4 of us but i was expecting that and the beds were very comfortable. Mini easter eggs on my daughters pillows were a lovely touch. We had breakfast included which was described as a continental breakfast. Seeing as I dont eat cereal or pastries I wasnt expecting to eat anything so I was delighted to find sausages and scrambled eggs and not the powdered rubbery tastless egg variety either - they were yummy. Staff were happy for us to leave our car in the car park for the day on the morning of our departure and were keen to know we had been happy with our stay (if only more hotels were as concerned). Chester was lovely and we will be returning for the festival again nxt year - wouldnt hesitate to rebook us into this hotel. I dont know what more people want from a 3 star hotel, it was ideal.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RiggersBlackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for your recent review on The Holiday Inn Express Chester Racecourse.

It is great to hear you enjoyed your stay with us during the Easter period and glad you enjoyed the chocolate eggs. It is always great to see that a guest has taken the time to send a positive review.

We look at all reviews and learn from them and ensure we make the correct amendments whilst also keeping the things our guest love.

I am glad you enjoyed our breakfast offering and you may be glad to know when you stay next year we have now introduced cheese portions, bread rolls and baked beans.

We look forward to welcoming you back to Chester next year.

For any assistance booking for 2012 please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
world traveller in Netherlands
Level Contributor
226 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 30 April 2011

Holiday Inn Epxress Chester racecourse is excatly like any other holiday inn express. Rooms are standard but good and roomy enough. Shower is ok but a bit smallish. Breakfast is poor, with basically some continental breakfast offerings and some overcooked scrambled egg.

Location is excellent as it is next to the racecourse, within easy walking distance of the centre and great parking space. Therefore it has not the usual disadvantages of other hotels in Chester.

Disadvantage is that the hotel is next to the railway, therefore trains start waking you up if you happen to be at the wrong side of the hotel. Please ask for a room not next to the railway!

Room Tip: There is not a best room
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtravellerTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for your review on the Holiday Inn Express Chester Racecourse.

We are always happy to read our reviews and use them to make improvements and also maintain the things our guests love. I would like to thank you for your positive comments and also for the constructive criticism.

We seen there was an issue with our scrambled eggs and have now changed the way in which we cook and present our eggs as well as introducing cheese portions, baked beans and bread rolls. Unfortunately brand standards prevent us from serving a full cooked English breakfast.

We always try and allocate rooms away from the railway tracks as we are aware that their may be noise from the occasional train, however occupancy levels don't always allow this. All requests are also accommodated to our best ability.

Once again thank you for your comments and should you require any accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 11 April 2011

Fab location right next to Chester racecourse & just outside city walls with only a 5 minute walk to the centre. Managed to get a really good deal (due to time of year) but would happily pay full going rate. Stayed just one night but room was clean and comfortable and a hearty breakfast was included. Recommended.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGTIPS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for choosing to stay with The Holiday Inn Express Chester Racecourse.

We are always happy to see our guests recommending our hotel to others and that the current guests like yourself are happy with what we offer.

I hope the next time you visit Chester or the surrounding areas you will choose to stay with us again.

For any assistance booking in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morecambe
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 April 2011

Checked in for two nights last Thursday with four friends.
The rooms were fine except that I hardly slept the first night as I was not accustomed to the traffic noise which continued all night long. I was going to ask to be moved across the corridor but my friend said there was noise from a generator or something there! I suppose that's city living!
We really appreciated the complimentary drinks machines in the dining room/lounge as we were able to congregate there instead of all in one bedroom.
We enjoyed a meal at the 1539 racecourse restaurant and were happy to receive a 10% discount for hotel residents.
We were able to leave the 3 cars in the free car park for the duration as the city centre was on the doorstep.
The free wi-fi access came in handy.
I've had better breakfasts in other budget hotel chains but it was still quite adequate.
Thanks to the staff for their friendly attitude.

Room Tip: Book advance rate to get best value
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  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 8 July 2011
Dear Guest

Thank you for taking the time to review The Holiday Inn Express Chester Racecourse.

We are always grateful to hear comments from all guests whether good or bad. As a hotel it is important that we listen to our guests and learn from them ensuring we make the relevant alterations whilst keeping the things our guest love.

I am sorry to hear that you had difficulty sleeping on the first night and we would have been happy to move your room away from the roadside. We have been made aware of the noise made by one of the generators from Chester Racecourse and a timer has now been fitter which means the noise is limited at night.

Unfortunately as a Holiday Inn Express we are unable to serve full cooked English breakfast however we have now introduced baked beans, cheese portions and bread rolls to accompany the continental breakfast with hot offering of scrambled eggs and sausages.

I will ensure your positive comments are passed on to our restaurant ' Restaurant 1539' who I am sure will be thrilled with your comments.

Once again thank you for your comments and we look forward to seeing you again in the future.

Kind Regards

Steven Scoullar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 3 April 2011

Just got back from a 1 night trip to Chester. Hotel is well situated and overlooks the racecourse (well the carpark and then the racecourse!). The rooms were ok, tired looking and in need of modernisation. The toilet was blocked in the bedroom but we were moved straight away. Windows had a strange yellow tint to them. The bed wasnt very comfortable and wasnt well made as the sheets kept rucking up - grrr!
There was an external freezer unit in the carpark and the generator or whatever it was made a loud buzzing noise ALL night, which the reception staff claimed to know nothing about....
Breakfast was included and was ok if you dont expect much.
In my opinion there are far better budget hotels, where everythings premier but the price (if you see what I mean!!)

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crinkly_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 9 July 2011
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am disappointed to see you never enjoyed your stay with us however we do appreciate your comments. We use all guest feedback to make the relevant amendments whilst keeping the things our customers expect.

The hotels refurbishment programme is ongoing and all rooms have now been decorated and had new lamps, flat screen televisions and sofa beds throughout. I am glad to hear the matter of the blocked toilet was resolved for you swiftly and efficiently. The Windows do have a yellow tint to them and are the same in each bedroom due to the design of the hotel.

After being made aware of the noise caused by a generator based at Chester Racecourse a timer has now been installed meaning the noise issue has now been reduced over night.

Unfortunately due to brand standards we are unable to offer a full English breakfast however our continental breakfast with hot offering of scrambled eggs and sausages has now been improved with an addition of cheese portions, bread rolls and baked beans.

Obviously we are never happy to hear one of our guests would rather choose to stay with one of our competitors instead of staying with the Holiday Inn Express Chester Racecourse. I would therefore like to invite you back to Chester and would be happy to offer a heavily reduced rate (excluding race days).

I hope you do choose to stay with us again and give the Holiday Inn Express Chester Racecourse the chance to restore your confidence with us.

Once again apologies for the issues that you experienced during your stay and hope to hear from you soon.

Should you require any accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Holiday Inn Express Chester - Racecourse Cheshire

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