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Holiday Inn Express Chester - Racecourse
Ranked #17 of 45 Hotels in Chester
Certificate of Excellence
Reviewed 29 September 2013

Having paid over double the price for a hotel in Chester last month room for two with breakfast, wifi and car parking all included for £75 was perfect. Also very close to the centre and 9 miles and a £12 taxi trip to Cheshire Oaks. Were told the breakfast was continental but there were hot options like scrambled eggs. Rooms were fine - normal sized double bed, good shower and tea and coffee in room. There were three restaurants on the course with 10% discount - we tried one that was not great but almost as easy to walk to the centre. Was exactly what we hoped for and a bit more

  • Stayed: September 2013, travelled as a couple
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Thank pb56422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 14 December 2013

Dear Guest

Thank you for taking the time to review your recent stay with us at the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay and chose to stay with us for your second time in Chester. We are proud to be able to say when guests stay with us, we have no hidden charges. Our rates are inclusive of bed, breakfast with hot offering, car parking and Wi-Fi.

We also offer complimentary hot drinks and newspapers for all guests throughout their stay.

I am glad you were able to try one of our restaurants within our grounds which all offer 10% off food and drink. I have also negotiated with a number of restaurants in the city centre, which now offer discounts exclusively for Holiday Inn Express Guests.

I am thrilled you enjoyed your stay and we look forward to seeing you again soon.

Kind Regards
Steven Scoullar
Operations Manager

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835 - 841 of 1,326 reviews

Reviewed 29 September 2013

Stayed here whilst house hunting in Chester on a friday evening, mid sept'. We arrived very late (12.30am) after a long drive and was greeted by a nice female receptionist, who was welcoming and sorted the room very swiftly whilst getting us a couple of drinks to take up to the room. The room itself is good value for money, very clean, spacious and bed was comfy, cant complain. Breakfast however........the plates, glasses, cups, bowls etc were all dirty, not washed at all. The hot options, of what was still available did not look good, very cheap and greasy. I had some scrambled eggs on toast after a thorough napkin clean of my plate and fork, and the eggs were bad, slimey and strange taste. I couldn't even have a coffee, as i checked about 6 cups and all were dirty, even my girlfriend who is never really fussed about cutlery cleanliness didn't dare use them either! I know the buffet breakfast is suppose to be included in the price, but what is the point of it being 'free' as they advertise it, if you can't even eat it....... Wouldn't return for this reason only!

  • Stayed: September 2013, travelled on business
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Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 14 October 2013

Dear Dean R,

Thank you for your feedback and for choosing our hotel. It is very unfortunate that your visit was negatively affected by the condition of the breakfast served. I assure you that your comments have been noted and shall be forwarded to our team to ensure this be improved.

Despite this, it is good to know that our room accommodations met your needs.

Kind Regards,

Pam G
Case Manager
IHGCare

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Reviewed 29 September 2013

Chester is full of hotels, they all have their niche - but te Holiday Inn Express at te Racecourse is exceptionally practical. Free parking without a problem, just a short walk uphill to the city centre. Buffet breakfast is fine, and opens early for those going to work by 8am. The rooms are small, and annoyingly devoid of drawers or cupboard doors, but smart clean and efficient, with very good sowers. Friday nights can be a rowdy nightmare, but not if you ask to go on one of the small landings, not the long landings. No dinners in the hotel, but a 10% discount at the Restaurant 1539 just 100 yds away in the Racecourse - very good food indeed! Or they will order a take-away on your behalf. Good service

Room Tip: Ask for a room on the short (not long) landings, thus avoiding noise from railway and Friday night r...
See more room tips
  • Stayed: February 2013, travelled on business
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Thank Caroline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 19 January 2014

Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your time with us and appreciate the 4 star rating issued.

Unfortunately we are unable to offer wardrobes and drawers as this is not part of our brand standard unlike our sister chain the Holiday Inn. We do have many benefits for our guests including the free parking, free wi-fi, free newspapers, free breakfast, complimentary hot drinks throughout your stay and discounts at a number of local restaurants.

Unfortunately like many city hotels on a weekend there are some people who are here to celebrate and therefore can cause more noise than others, we do our very best to allocate groups rooms away from individual bookings. We also have security every weekend and a member of staff regular patrols the corridors to minimise any noise issues.

Your kind comments will be passed to the staff and Restaurant 1539 and we look forward to seeing you again soon.

Kind Regards
Steven Scoullar
Operations Manager

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Reviewed 26 September 2013

Stayed the night on return from Bath ,Got room on 3 rd floor overlooking racecourse(could have watched the races from the room ) ,Lovely and clean.Downside no biscuits on tea tray !!!(like ma biscuit)
Breakfast good plenty of choices, but only scrambled egg, beans, and sausage, for the hot choice .
In all lovely place to stay.
Chester itself is nice too

Room Tip: ask for a upgrage Lol i did and got it !!
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  • Stayed: September 2013, travelled as a couple
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Thank scottiepete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 19 January 2014

Dear Guest

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay and appreciate the 5 stars issued.

We are extremely lucky with our location having a beautiful city on our door step and half of the hotel overlooking Chester Racecourse.

Unfortunately we are limited to what we can supply in the bedrooms due to brand standards however we do provide biscuits free of charge in the breakfast area with the complimentary hot drinks available throughout your stay.

I am delighted you enjoyed your time with us and we hope to see you again soon.

Kind Regards
Steven Scoullar
Operations Manager

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Reviewed 24 September 2013

Booked this hotel as I seen reviews on its location. 5 Minute walk into the centre of town, perfect for shopping or walking to go for a drink/meal on a night time - No need for a taxi.

Would stay here again

  • Stayed: September 2013, travelled as a couple
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Thank LeeAlexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 19 January 2014

Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay with us and appreciate the 5 star rating you have issued.

We are extremely lucky with our location having a beautiful city on our doorstep; I am delighted you managed to experience Chester fully.

We hope to see you again soon.

Kind Regards
Steven Scoullar
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

a great clean modern hotel - and for the money you simply cannot argue

the room was clean and very comfortable - shower good and bed also very good

no noise even though we were on the side of the hotel - would stay again

the breakfast was much better than I expected - all in all a great stay

  • Stayed: September 2013, travelled as a couple
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Thank martinfjlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 19 January 2014

Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay and appreciate the 5 stars issued.

Your kind comments have been passed onto the staff and they too are thrilled.

I am glad you enjoyed our breakfast and hope to see you again soon.

Kind Regards
Steven Scoullar
Operations Manager

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Reviewed 20 September 2013

We stayed at the Holiday Inn Ellesmere Port last Saturday night and the Holiday Inn 'Express' on the Sunday night, (last minute change of plan) and what a difference in hotels. At this hotel the beds are smaller, no air con and no mirror over the desk. Yes there is a full length mirror just outside the bathroom door but I don't want to stand drying my hair or doing my make up so I had to carry the chair over the bed... Not good, my husband then couldn't get passed to get to the bathroom!

Got the impression too that the staff didn't have just one 'role' as one particular girl was rushed off her feet both in the dining room and on reception.

***Make sure you book on line, save money***

Room Tip: Rear of the hotel looks over the race course
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  • Stayed: September 2013, travelled as a couple
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Thank Jillybobz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded 5 October 2013

Dear Jillybobz,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Chester - Racecourse

Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range: £56 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Holiday Inn Express Chester - Racecourse Cheshire

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