We booked this hotel as we were having a short break to see the Christmas light switch on and visit the Winter Wonderland. The hotel was easy to find and within 5 minutes walk to the town centre. However, after being greeted by a very friendly receptionist, and enjoying a delightful meal in the nearby White Horse pub, we were disgusted to find the duvet cover had a 2ft tear, which we didn't see until we went to bed. As it was late, we decided to turn the duvet over and made a complaint the following morning. The duvet cover was changed by the time we came back from our day out. When we came to checkout, our bill contained an additional bar bill which we didn't have. The receptionist this time (not the same one that greeted us on our arrival) was reluctant to remove the additional costs of the bar bill, even after we said she was the one that had served us the previous night (she also remembered serving us!!!!). We only had one drink!!!!!!! We won't be staying there again!!!!!!!
- Official Description (provided by the hotel):
- Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Chester-Racecourse Hotel Chester
- Holiday Inn Express Chester - Racecourse Cheshire