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“Lovely stay”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Certificate of Excellence
Preston, United Kingdom
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Lovely stay”
Reviewed 12 April 2014

We have stayed several times now and this time as usual very friendly and helpful staff, clean room and free breakfast again. Also free Wi-Fi in all rooms. We like this hotel as it in a great location for all of Chester's sites and free parking.
Another bonus is the race course pub/ restaurant with a fabulous outdoor play area for the kids and lovely coffee and food!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 15 April 2014
Dear Hannah

Thank you for taking the time out to review your recent stay at the Holiday Inn Express, Chester race course.

I'm delighted to read that we have made another one of your stays enjoyable and thank you for all your lovely comments. I will pass this on to our team whom I'm sure will be thrilled to read.

I'm pleased to see you visited our onsite restaurant and enjoyed your time there also

Thank you for your overall score of 5 stars and we hope to see you again in the near future

Kind regards

Emma
Senior Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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English first
Mystras, Greece
Level 5 Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 April 2014

One of the better sited Holiday Inns I have stayed in but this needs to be offset by the very tired appearance of the bedrooms and slightly gruff attitude of the staff.

This was my second stay in this hotel and i still could not get the heater in the bedroom to give me heat! I think it was actually broken.

On both occasions the hotel car park (free) had more than its fair share of white vans in it and this is reflected in the ambiance of the hotel.

Room Tip: Choose a room looking onto the racecourse.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rusureitsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 28 April 2014
Dear darlington1,

We appreciate that you took the time to share your review of your recent experience at our property. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

Please accept our sincere apology for the shortcomings you experienced and we regret our hotel did not live up to your expectations in some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and service we offer.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey
Level 5 Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 April 2014 via mobile

Nice hotel, very pleasant staff and good customer service but my room (201) was right next to a busy railway line. I prefer to have a window open a little but that proved impossible.
Great location, and the room was overlooking the Race Course, but either take ear plugs or ask for a room at the opposite side of the hotel from the railway line!

Stayed April 2014, travelled on business
Helpful?
Thank Linda1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 27 April 2014
Dear Linda1892,

Thank you for writing a review about your recent stay with us. I'm truly delighted you mentioned our friendly staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I would like to offer a sincere apology for the inconvenience the outisde noise had caused you. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 April 2014

No complaints - did what it said on the tin.
No food available in the evening but they have a good selection of take-away menus to help late night pangs of hunger.
Staff were courteous and efficient
Breakfast was hearty and plentiful
£74 - you can't argue with that

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 April 2014

Booked online, great price. Hotel 5 mns from chester centre. Go to the white horse pub at race course. Good food , excellence staff. One tip, join ihg club to get 10 Percent off drinks and food at hotel and race course venues.

Room Tip: Room overlooking race course.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeilJ1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2014

impeccable staff,kirsty,emmas, angela,lucy,nia (welsh equivalent of niambh).
no request was too much trouble.I shall certainly look for holiday inns in future.
local staff were also helpful in suggesting other towns to see and the best route to take.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernard w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scunthorpe
Level 6 Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 April 2014

My wife and I stayed here recently. We found the room and bathroom small compared to other budget chain hotel rooms. Again this is our own personal taste but we felt that the beds were not as firm as we prefer.
Excelent location within 5 mins walk from city centre and overlooking the race course ideal for race meetings. The supply and demand during such times would be refelcted in the room prices being higher.
Because Chester is such a great tourist location means that the prices are higher.
The restaurants connected with the hotel give a 10% discount for hotel guests. Restaurant 1539 was closed for refubishment until some time in April.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cornishpastie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, 17 April 2014
Dear Cornishpastie45,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the fine location of our hotel in the area. We are sorry for the shortfalls you have noticed during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Holiday Inn Express Chester - Racecourse Cheshire

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